9 of 9 Customer Journey Map Jobs in the South East

Analyst acts as the critical link between the business and digital delivery, ensuring that their website, mobile app and supporting platforms effectively meet customer needs and business objectives. The role leads requirements gathering, customer journey analysis and solution design across the digital product lifecycle … Product Owner (Digital Platforms) to translate roadmap priorities into clear, deliverable requirements. The role provides clarity from ambiguity - translating business and customer needs into user stories, functional specifications and testable requirements - acting as the bridge between business stakeholders, developers, UX designers and third-party suppliers. Main duties ...

efficient and customer-centred services. Working across operational teams, digital delivery, customer services and transformation programmes, the CX Designer will map end-to-end customer journeys, identify pain points, redesign processes, develop future-state customer journeys and support the implementation … service improvements that enhance both customer and colleague experience. What you'll be doing Map current ("as-is") and future ("to-be") customer and colleague experiences. Gather and analyse customer, colleague and stakeholder feedback from multiple sources. Identify customer pain points ...

offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that … fixed term contract for 6 months. As a Product Manager (FTC - Parental Leave Cover), you will leada cross-functional squad todiscover,designand deliverinitiativestoimprove customer and broker experiences, increase operational efficiency and deliver faster,betterand more transparent lending decisions. Working across Operations, Credit, Commercial, Technology, Risk and Compliance ...

Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service … Indicators (KPIs) are consistently met or exceeded. Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution. Conduct ...

offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first. Our vision is building stronger futures with bespoke financial solutions. We understand that … implement best practices from the technology, banking and fintech industries, ensuring our operations are agile, efficient, and customer focused. Key Responsibilities Map lending journeys and operational processes to identify customer pain points, inefficiencies, and opportunities for improvements. Plan and facilitate workshops with cross-functional teams ...

Overview Map lending journeys and operational processes to identify customer pain points, inefficiencies and opportunities for improvements Plan and facilitate workshops with cross-functional teams to gather, align objectives and analyse business requirements Document these requirements into clear, comprehensive product specifications and user stories ready for development … work Requirements 2+ years’ experience in a business analyst, product owner, or operational role within banking, fintech or lending Understanding of customer journey mapping, business process modelling and requirements gathering techniques Excellent communication and stakeholder management skills Desire to work within agile cross-functional teams ...

information from data, user research, process observation, operational performance and stakeholder engagement. Identify business problems, opportunities and areas for improvement across services and programmes. Map and analyse current and future business processes. Capture, analyse and prioritise business and service requirements. Evaluate potential solutions and provide evidence-based recommendations. Work … wider public sector environment . Experience of working on large-scale transformation or service improvement programmes. Knowledge of service design and resident/customer journey mapping. Experience working with multidisciplinary project and programme teams ...

Will Learn Throughout the traineeship, you will develop an understanding of: User Experience (UX) Principles User Interface (UI) Design User Research and Personas Customer Journey Mapping Information Architecture Wireframing and Prototyping Responsive Web Design Design Systems Accessibility and Inclusive Design Mobile and Web Application Design Usability … want to gain practical experience while developing a professional portfolio, we would love to hear from you. Submit your application and begin your journey into the world of user experience and interface design. We advertise this role across multiple UK locations — you only need to apply once ...

equivalent. You will be responsible for maximising the value of technology products delivered by agile teams. Acting as the voice of the customer and business, you will define and prioritise product features, ensuring alignment with strategic objectives and user needs. You will collaborate closely with cross-functional teams … deliver high-quality solutions that drive business growth, operational efficiency, and customer satisfaction. Essential Skills Proven experience as a Product Owner or similar role in a technology-driven environment. Strong understanding of agile methodologies (e.g., Scrum, Kanban). Excellent communication, stakeholder management, and facilitation skills. Ability to manage ...