15 of 15 Customer Journey Map Jobs in the South East

mobile app modernisation initiative for a leading bank. The ideal candidate will have strong domain knowledge in digital and retail banking, with expertise in omni-channel strategy and customer experience across mobile, web, branch, and contact centres. You’ll collaborate with stakeholders, product teams, and architects to align business needs with modern digital solutions and deliver seamless, consistent … user journeys across all channels. Key Responsibilities: · Define omni-channel strategies and customer journeys for mobile and digital banking · Collaborate with stakeholders to gather and refine business requirements · Provide input on mobile UX, feature prioritisation, and cross-channel integration · Recommend modernisation approaches for existing platforms · Translate business needs into clear, functional specifications · Contribute to solution design and support … Skills: · 5+ years in digital/retail banking, with 2+ in omni-channel/mobile banking · Proven experience in digital transformation projects · Strong understanding of mobile UX and customer journey mapping · Agile delivery experience and strong communication skills · Prior consulting experience or working with leading banks is a plus Pay range and compensation package: Competitive salary More ❯

Social network you want to login/join with: Customer Experience Strategy Consultant, slough col-narrow-left Client: Bodhi Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: Job Title: Customer Experience Strategy Consultant Location: London Working Pattern … per week in the office Salary: Up to £65,000 + 10% bonus + benefits About Us We are a leading consultancy specialising in Data, Marketing Technology, and Customer Experience. We help clients achieve meaningful results through exceptional service, deep domain knowledge, and innovative, tech-enabled solutions. Our team supports clients in acquiring, developing, and retaining customers through … data with advanced technology to deliver impactful, measurable results. Our key areas of focus include: Digital Transformation, Strategy & Consulting, Consumer Data, Analytics & Insight, Marketing Systems Design & Integration, Hosted Customer Management Services, Multi-Channel Campaign Execution How We Work We hire and nurture the very best talent, empowering our people to deliver exceptional work. In a fast-moving market More ❯

Customer Lifecycle Marketing Specialist Salary: £34,000 - £40,000 Location: 4 days per week in Hove Office About Us: At Learning People, we are passionate about transforming lives through industry-recognised, career-focused training. We help career changers and professionals unlock new opportunities in tech, project management, and beyond. Join a dynamic marketing team where innovation, customer engagement, and data-driven strategies are at the heart of what we do. About the Role: We’re looking for an experienced Customer lifecycle Marketing Specialist to own and optimise our email, CRM & customer lifecycle strategy and drive customer engagement at every stage of the journey. You will play a key role … in sales enablement , working closely with our Sales teams across the UK, Australia, and New Zealand to ensure our communications directly support lead generation, conversion, and customer success. You’ll manage and grow our CRM database, execute personalised and targeted email campaigns, and continuously optimise our contact strategies to improve customer experiences, increase pick-up rates More ❯

brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. LOCATION: UK, Reading (2 days per week) THE ROLE: As a Customer Success Manager (CSM) in a fast-growing SaaS scale-up, you will play a pivotal role in shaping the post-sales customer journey. You'll own strategic … the ambition of a maturing enterprise, we're looking for a proactive, data-driven professional who can thrive in a dynamic environment while influencing the future of our Customer Success motion. Long-term satisfaction of our customers is your success! TASKS AND RESPONSIBILITIES Customer Onboarding & Activation Drive smooth and timely onboarding experiences, ensuring new customers are … set up for success within the first 30-60 days. Customer Engagement & Product Adoption Monitor product usage and implement engagement strategies to increase adoption of core and advanced features. Educate customers on product capabilities and best practices aligned with their goals. Relationship Management & Advocacy Build strategic partnerships with customer stakeholders (especially mid-market to enterprise) to More ❯

eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements … system architectures Develop and prioritise tested recommendations with clear metrics to measure their impact on efficiency, adoption, data quality, and user satisfaction Requirements Proven experience in service design, customer journey mapping, or UX strategy within a complex enterprise environment Ability to simplify and improve complex workflows, ideally within financial services or regulated industries Strong stakeholder engagement More ❯

and emerging search channels. This role will own the planning, execution, optimization, and reporting of all search marketing efforts - with the goal of driving high-intent traffic, scalable customer acquisition, and profitable growth. This position requires hands-on global campaign management, cross-functional collaboration, and a strategic mindset aligned with broader marketing and business goals. Location : Soho, London … and investment. · Build and maintain search campaigns from scratch — from ad copy and extensions to bidding strategy and negative keyword management. · Continuously optimize campaigns for ROAS, CPA, and customer lifetime value by adjusting bids, creative, and targeting based on performance data. · Oversee the development of YouTube video ad assets, working with creative teams or agencies to produce compelling … clicks, conversions, ROAS, and organic visibility. · Run conversion funnel analyses to identify where customers drop off and opportunities to improve landing pages or messaging. · Use attribution modeling and customer journey mapping to assess search’s role in multi-touch campaigns. Experimentation & Innovation · Launch structured A/B and multivariate tests on ad copy, landing page design More ❯

Are you passionate about enhancing customer experiences and driving meaningful change? Join Air IT as a Customer Journey Manager and play a key role in improving our end-to-end customer journey! As a Customer Journey Manager , you will collaborate across teams to influence and enhance … specific customer touchpoints, using the voice of the customer to challenge the business and implement improvements in day-to-day operations and strategic initiatives. ? Key Responsibilities: Customer Feedback: Send timely automated/manual surveys and gather feedback from budget holders and ad-hoc sources. Data Analysis & Insights: Bring customer feedback to decision … makers, recognize excellence, and resolve issues. Metrics Management: Own and report on CSAT and NPS metrics, ensuring accuracy and reliability. Customer Insight: Implement innovative ways to gather and centralize customer insights. 360-Degree View: Integrate all customer touchpoints into a single, cohesive view. Reporting: Combine customer feedback, operational metrics, and other data More ❯

Customer Experience Consultant London (Hybrid – 2 days onsite) Full-time | Up to £65,000 per annum We’re looking for an experienced and ambitious Customer Experience Consultant to join a leading technology consultancy in London. You’ll help shape and deliver customer-first strategies that drive measurable impact playing a key role in transforming … how businesses connect with their customers, using insight, creativity, and strategic thinking to power change. About the Role As a Customer Experience Strategist, you’ll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and … marketing technology to deliver seamless, insight-driven customer experiences. This role reports into a Principal Consultant and will give you exposure to high-profile projects and senior stakeholders from day one. You’ll be involved in strategic planning, proposition development, and growing long-term client relationships. What You’ll Be Doing Lead the creation of customer More ❯

in shaping the technological landscape of our organisation. You will be responsible for designing and implementing scalable, efficient, and innovative solutions that drive business growth and enhance the customer experience. This role requires a deep understanding of SaaS business models, with a particular focus on transforming key business processes. Proven experience is a must in a SaaS business … such as ‘Lead to Cash’ & ‘Procure to Pay’ processes. Additionally, you will champion the importance of data and how that moves across the enterprise and the impact on customer experience & customer journeys developing solutions that delight our customers. This is a new role formed into a transforming IT department so a willingness to adapt and change … transformation experience Proven experience as an Enterprise Architect, with a focus on transforming lead to cash, procure to pay processes in a SaaS business environment. Strong understanding of customer experience principles and methodologies, with experience implementing customer journey mapping and customer 360 initiatives. Extensive knowledge of best practice Salesforce and NetSuite platforms More ❯

you’ve probably used one of our products or services. We have operations in over 70 countries , with over 52,000 colleagues around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And More ❯

Channel Banking Consultant to support a mobile app modernisation initiative for a leading bank. Key Responsibilities Proven experience in digital transformation projects Strong understanding of mobile UX and customer journey mapping Agile delivery experience and strong communication skills Prior consulting experience or working with leading banks is a plus Define omni-channel strategies and customer More ❯

that the University's digital ecosystem supports and enhances the institution's core missions. About you Experience with agile development approaches and iterative improvement processes. Deep understanding of customer experience and digital product delivery principles, methodologies, and best practices, and familiarity with customer journey mapping and service blueprinting. Excellent leadership and stakeholder management skills More ❯

that the University’s digital ecosystem supports and enhances the institution’s core missions. About you Experience with agile development approaches and iterative improvement processes. Deep understanding of customer experience and digital product delivery principles, methodologies, and best practices, and familiarity with customer journey mapping and service blueprinting. Excellent leadership and stakeholder management skills More ❯

Over 1500 employees Highly successful and secure public company The Role Build relationships with some of the biggest retailers in the world Plan and deliver CRM strategy and customer journey mapping Work cross-functionally within the Professional Services team alongside CS Directors, CRM Managers, Campaign Managers, ESP professionals and Project Managers. Requirements Deep CRM marketing knowledge More ❯

Social network you want to login/join with: Customer Success Lead at AI CRM MarTech SaaS, Slough Client: Grey Matter Recruitment Location: Slough, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 1 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: This is a fantastic opportunity to build relationships with some of the world's … and secure public company The Role Own and grow client relationships with some of the biggest eCommerce/retailers in the world Plan and deliver CRM strategy and customer journey mapping Oversee a professional services team including CRM Managers, Campaign Managers, and ESP professionals Requirements Customer success or agency experience focused on CRM/ More ❯