8 of 8 Customer Journey Map Jobs in the South East

Permanent Working Hours: 40 Hours Per Week, Monday to Friday Application Deadline: 29th August 2025 About Us: The Retail Performance Company is the consulting firm for the entire journey towards a customer-oriented transformation: from customer-centric strategy, through customer experience design, data analytics, to people empowerment and performance management. We have … made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. The Opportunity: We are seeking a proficient and dynamic Consultant to join our team for an exciting assignment with … Responsibilities: Help achievement of E-Commerce sales through retailer & non-retailer channels Develop and implement complete strategies to achieve and exceed revenue and profitability targets. Analyse market trends, customer behaviour, and competitive landscape to identify growth opportunities Use data-driven insights to identify and implement continuous improvements to site and category performance. Drive and implement on-site campaign More ❯

Customer Experience Strategist? London (Hybrid - 2 days onsite)?? Full-time | Up to £65,000 per annumOur client is a leading Technology Consultancy based in London, they are looking to expand their Customer Experience team with an experienced Customer Experience Strategist. You'll help shape and deliver customer-first strategies that drive measurable … impact playing a key role in transforming how businesses connect with their customers, using insight, creativity, and strategic thinking to power change.About the RoleAs a Customer Experience Strategist, you'll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal … experts across analytics, UX, and marketing technology to deliver seamless, insight-driven customer experiences.This role will give you exposure to high-profile projects and senior stakeholders from day one. You'll be involved in strategic planning, proposition development, and growing long-term client relationships.What You'll Be DoingLead the creation of customer strategies that span the More ❯

and appropriate governance are adhered to. Compliance and Data Privacy: Ensure adherence to regulatory requirements, corporate policies, and industry standards throughout the program lifecycle. Oversee the deployment of customer consent management systems to ensure data privacy compliance. Risk and Issue Management: Identify potential risks and proactively develop mitigation strategies. Resolve project issues in a timely and effective manner … implement continuous improvement practices for programme delivery . Key skills and experience for the Web Development and Marketing Platforms Project Manager/Business Analyst Experience with e-commerce, customer engagement tools, and data-driven marketing integrations. Marketing automation, and CRM platforms** (e.g., MS Dynamics). Expertise in customer journey mapping, conversion rate optimization (CRO More ❯

experiences and services that work seamlessly across teams, systems, and channels-ensuring we design with both customers and colleagues in mind. You'll apply user-centred design approaches to map journeys, identify pain points, and develop service concepts that integrate people, processes, and technology. Working cross-functionally with a wide range of departments and stakeholders, you'll champion collaboration … communication and an holistic approach to design that leads to simpler, more human experiences. Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you're passionate about designing services, we'd love to hear from you. Here's what we … for: Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research. Proficient in user/customer research (qualitative and quantitative) and Service Design methods. Experience in creating customer journey maps, service blueprints, process maps, personas, service concepts and service prototypes Strong More ❯

range and support the wider digital growth strategy. The Role: Key Responsibilities: Develop and implement a comprehensive strategy to achieve and exceed marketplace growth targets. Analyse market trends, customer behaviour, and the competitive landscape to identify growth opportunities and build out new ranges. Manage successful and mutually beneficial relationships with marketplace vendors to leverage trading opportunities such as … through excess inventory. Leverage data-driven insights to identify and implement continuous improvements to marketplace operations, through monitoring KPIs such as traffic, conversion rates, average order value, and customer growth. Work closely with the commercial and digital teams to ensure alignment with category strategies, campaigns and existing ranges, avoiding overlap whilst accelerating our marketplace offering. Collaborate with a … wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences. Location: This role can be based in Nuneaton or London, and occasionally required to travel to any other location of H&B. We support flexibility and productivity of our employees by More ❯

like VWO, A/B Tasty, or Mida. Conduct in-depth behavioural analysis using GA4, Hotjar, Clarity, SessionCam, or similar. Plan and run quantitative and qualitative research including journey audits, surveys, and user testing. Identify user experience friction points and recommend data-backed improvements. Translate research findings into wireframes, user flows, and annotated mockups using tools like Figma … on technical capabilities with HTML, CSS, and JavaScript. Experience using version control tools such as Git. Familiarity with agile workflows and sprint-based delivery. Desirable Extras Experience with customer journey mapping and service design. Exposure to front-end frameworks (e.g. React, Vue.js, Angular). Understanding of technical SEO and performance optimisation (page speed, lazy loading, etc. More ❯

like VWO, A/B Tasty, or Mida. Conduct in-depth behavioural analysis using GA4, Hotjar, Clarity, SessionCam, or similar. Plan and run quantitative and qualitative research including journey audits, surveys, and user testing. Identify user experience friction points and recommend data-backed improvements. Translate research findings into wireframes, user flows, and annotated mockups using tools like Figma … on technical capabilities with HTML, CSS, and JavaScript. Experience using version control tools such as Git. Familiarity with agile workflows and sprint-based delivery. Desirable Extras Experience with customer journey mapping and service design. Exposure to front-end frameworks (e.g. React, Vue.js, Angular). Understanding of technical SEO and performance optimisation (page speed, lazy loading, etc. More ❯

Optimiser for system performance analysis, Good understanding of mobile workforce enablement and Real Time dispatching, Hands-on experience with Salesforce AppExchange solutions for extended functionality and Knowledge of customer journey mapping and omnichannel engagement strategies. More ❯