6 of 6 Customer Journey Map Jobs in the South East

Product Manager – Customer Journey & Booking Systems We’re looking for a Product Manager to lead the transformation of the booking experience for an exciting hospitality and entertainment concept – shaping a seamless, intuitive, and high-converting journey from start to finish. This is a cross … functional role that blends UX, data-driven optimisation, and strategic thinking to unlock growth opportunities and deliver standout customer experiences. As the Product Manager, you will be the driving force behind booking system improvements, aligning product enhancements with business goals. Whether it’s through better design, smarter pricing … strategies, or smarter A/B tests, your work will directly impact conversion, satisfaction, and revenue. The role: Optimise the Booking Journey: Improve reliability, ease of use, and the conversion funnel across web and mobile. Boost Booking Performance: Identify opportunities for upsells, reduce friction, and align booking flow More ❯

Felix C | +49 (0) 89 238 898 85 The Global Lifecycle Marketing Manager will own the global lifecycle marketing strategy, ensuring a seamless customer journey with personalized messaging across all funnel stages, while collaborating with regional marketing managers to align local email strategies with the global … lifecycle marketing framework. Responsibilities: Lifecycle Marketing Strategy & Execution Automate and optimize customer lifecycle touchpoints to enhance engagement, retention, and revenue Act as the air traffic controller for lifecycle communications to prevent audience fatigue and optimize messaging cadence Help shape our tooling roadmap by identifying opportunities for enhanced automation … segmentation, and personalization capabilities Audience Segmentation & Targeting Develop and maintain segmentation strategies based on country/region, funnel stage, and customer behaviour Ensure accurate targeting to deliver relevant and timely communications across all lifecycle stages Cross-Regional Coordination Collaborate with regional marketing managers to align local email strategies More ❯

skincare connoisseurs, 111SKIN is also highly regarded by some of the most reputable editors and industry bodies. Whom we are looking for: A customer centric and data-driven CRM Manager to lead the channel, as part of the wider Ecommerce team. What you’ll do: As our CRM … Manager, you’ll be responsible for shaping and delivering the customer relationship and retention strategy, working cross-functionally with Marketing, Creative, Development and Customer Experience teams. You’ll lead the day-to-day operation of both BAU and lifecycle communications across email and SMS, oversee our … customer segmentation strategy, and own the ongoing optimisation of our newly launched loyalty program. You will champion data-led decision-making, turning customer insights into initiatives that deepen relationships and drive long-term value. What success looks like: You will deliver a best-in-class CRM More ❯

work, understand and deliver against project requirements strategically and tactically. Understand user needs align business goals, define UX Product service success to produce customer journey maps, problem statements, job stories and crafted workflows. UX research, quantitative v qualitative, research cycles rapid v broad etc. Visual Design. … with Designers, Developers, Architects, Product Managers and domain experts. End to end software development process for digital software product design from user research, journey mapping, interface design and prototyping to user testing. Craft experiences across complex highly scientific and rich content digital software products from Discovery to Delivery. More ❯

requirements for areas across the bank Engageing with project managers across all remediation activities Documenting information required to support proposals for the business Customer journey mapping and operational process mapping Scoping, requirements, workshop facilitation and traceability Excellent attention to detail and a self starter Solution design More ❯

training using disciplines and frameworks. Excellent collaboration skills, with the ability to work effectively with cross-functional teams. Excellent perceptiveness with process and customer journey mapping. Excellent written and verbal communication skills with the ability to effectively tailor communication to target audiences. Innovative thinking to provide More ❯