2 of 2 Customer Journey Map Jobs in the North West

acquisition, engagement, and renewal) are optimised to deliver commercial growth and exceptional member experience. You will own the full experimentation roadmap, optimise customer journeys, and elevate our UX to positively impact measurable business growth across our key products and strategic commercial partners. You will combine analytical thinking, user … strategy, ensuring intuitive, frictionless and user-centric digital experiences. Lead user research initiatives, including usability studies, interviews, behavioural analytics, persona development, and journey mapping. Partner with designers to develop wireframes, prototypes, and design systems aligned with brand standards. Work with the Brand and Content teams to ensure creative ...

design team—user researchers, product designers, content designers and design operations—working together in an agile way to create digital experiences that balance customer needs with business goals. You'll help establish service design at Bupa, lead projects as the voice of the customer, mentor other … champion accessibility so our services work for everyone. Key Responsibilities Lead service design across products and services to improve end‐to‐end customer journeys (front and backstage). Identify and solve customer and business problems using service design, design thinking and product design methods. Generate concepts ...