1 Customer Requirements Jobs in Bracknell

Partner are seeking a 1st line support analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead , you will provide customer support to improve and maintain the technology performance for all of Air Partner’s Helpdesk activities across the Group. Primarily working alongside other Helpdesk … Air Partner Group as required. Provide advice to customers on the efficient and safe use of computer systems. Ensure efficient resolution of faults and customer feedback are addressed as a priority. Maintain ownership of calls, communicating with customers to achieve response targets defined with Annual Performance Reviews and KPI … s. Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice, and fault resolution on first contact as per the Service Desk SLAs. Provide technical advice to customers and Team members communicating technical system matters to non-technical staff clearly to ensure understanding. Ensure the Service Desk more »