3 of 3 Customer Requirements Jobs in Camberley

provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the … and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. Evoking the business … their personal development plans Supporting the wider team during busy periods such as taking calls and logging tickets Provide cover for the incident manager during periods of absence Key requirements: Proven experience within a Service Desk/Help Desk environment Confident communicator, able to navigate difficult conversations Customer focused Able to effectively multitask Creative problem solver with the More ❯

provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the … and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. Evoking the business … their personal development plans Supporting the wider team during busy periods such as taking calls and logging tickets Provide cover for the incident manager during periods of absence Key requirements: Proven experience within a Service Desk/Help Desk environment Confident communicator, able to navigate difficult conversations Customer focused Able to effectively multitask Creative problem solver with the More ❯

provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the … and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. Evoking the business … their personal development plans Supporting the wider team during busy periods such as taking calls and logging tickets Provide cover for the incident manager during periods of absence Key requirements: Proven experience within a Service Desk/Help Desk environment Confident communicator, able to navigate difficult conversations Customer focused Able to effectively multitask Creative problem solver with the More ❯