16 of 16 Customer Requirements Jobs in Surrey

With a justifiably proud history stretching back to 1958, this globally recognised leader in OEM hydraulic test and motion simulation systems develops innovative solutions to meet ever more demanding customer testing specifications. Products are sold and installed worldwide via our direct sales and commissioning teams from operations based in the UK, USA, and China. This is an important role … within the engineering team, requiring a working knowledge of both overall systems and their components, and is central in validating the needs of the customer from pre-sales through to customer sign-off. The role requires good working knowledge of control systems used for medium to large industrial mechanical/hydraulic products. The Systems Engineer, working collaboratively with … other engineering managers, is responsible for ensuring the customer needs are understood and met, and at a systems level manages aspects such as system risk, validation and verification circles, and compliance to regulatory needs. Roles and Responsibilities Manages workload/output to ensure projects meet or exceed performance, function and regulatory requirements Utilises tools and methods such as More ❯

With a justifiably proud history stretching back to 1958, this globally recognised leader in OEM hydraulic test and motion simulation systems develops innovative solutions to meet ever more demanding customer testing specifications. Products are sold and installed worldwide via our direct sales and commissioning teams from operations based in the UK, USA, and China. This is an important role … within the engineering team, requiring a working knowledge of both overall systems and their components, and is central in validating the needs of the customer from pre-sales through to customer sign-off. The role requires good working knowledge of control systems used for medium to large industrial mechanical/hydraulic products. The Systems Engineer, working collaboratively with … other engineering managers, is responsible for ensuring the customer needs are understood and met, and at a systems level manages aspects such as system risk, validation and verification circles, and compliance to regulatory needs. Roles and Responsibilities Manages workload/output to ensure projects meet or exceed performance, function and regulatory requirements Utilises tools and methods such as More ❯

trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology-or multiple X-ray technologies-to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and … with Customers, Engineering, Production, Suppliers and Service are key factors within the role. Execute Quality Assurance strategy to ensure product flow consistent with established industry standards, government regulations and customer requirements Responsibilities Provide general support to the QA department in all quality-related matters. Assist with third party surveillance and customer audits, including corrective actions that arise. … actions that arise. Maintenance of the Quality Management System, including maintaining inspection and test data across local Quality system records. Assist the Quality Director and Quality Manager in resolving customer complaints. Produce Quality Plans to ensure compliance with Customer contract requirements from equipment manufacture, through onsite installation, up to and including service life. Direct, maintain and improve More ❯

with internal departments such as Engineering, Production, Supply Chain, Service, and Customers is essential. The role is responsible for executing quality assurance strategies aligned with established standards, regulations, and customer expectations. Key Responsibilities: Provide general support to the Quality Assurance department in all quality-related matters. Assist with third-party and customer audits, including the implementation of corrective … actions. Manage the internal audit programme, perform internal audits, and oversee corrective actions. Maintain the Quality Management System, including inspection and test data and quality records. Support resolution of customer complaints in collaboration with the Quality team. Create and maintain Quality Plans to ensure compliance with contract requirements throughout the product lifecycle. Oversee calibration processes and manage items … Participate in change management activities such as Engineering Change Orders (ECOs) and New Product Introduction (NPI). Review and approve deviations and variation requests, ensuring compliance with internal and customer requirements. Ensure test procedures and records are updated to reflect changes from approved engineering modifications. Attributes: Proactive and self-motivated, with the ability to work independently and collaboratively. Strong More ❯

provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the … and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. Evoking the business … their personal development plans Supporting the wider team during busy periods such as taking calls and logging tickets Provide cover for the incident manager during periods of absence Key requirements: Proven experience within a Service Desk/Help Desk environment Confident communicator, able to navigate difficult conversations Customer focused Able to effectively multitask Creative problem solver with the More ❯

provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the … and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. Evoking the business … their personal development plans Supporting the wider team during busy periods such as taking calls and logging tickets Provide cover for the incident manager during periods of absence Key requirements: Proven experience within a Service Desk/Help Desk environment Confident communicator, able to navigate difficult conversations Customer focused Able to effectively multitask Creative problem solver with the More ❯

provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests. As a Service Centre Team Lead, you will be responsible for leading the … and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. Evoking the business … their personal development plans Supporting the wider team during busy periods such as taking calls and logging tickets Provide cover for the incident manager during periods of absence Key requirements: Proven experience within a Service Desk/Help Desk environment Confident communicator, able to navigate difficult conversations Customer focused Able to effectively multitask Creative problem solver with the More ❯

project progress, track key milestones, and highlight potential risks or delays.* Maintain communication with customers, providing updates and addressing queries.* Ensure compliance with internal processes, health & safety regulations, and customer requirements.* Contribute to the continuous improvement of project coordination processes and procedures. What They Are Looking For:* Previous experience in project coordination or project administration, ideally within engineering, telecommunications … liaise effectively with internal and external stakeholders.* Proficiency in standard office software (Excel, Word, Outlook, project tracking tools).* Strong attention to detail with accurate record keeping and reporting.* Customer-focused mindset with a proactive, flexible, and collaborative approach.* Knowledge of NavCom, satellite communications, or marine electronics would be advantageous. What They Offer:* Competitive salary and comprehensive benefits package. More ❯

further developing the existing toolset and for architecting new tools to a professional standard. This is achieved through working very closely with the experts in Vehicle Dynamics, turning their requirements into reality. You will also be working alongside our team of professional software developers who support the wider Vehicle Dynamics toolset for data processing and visualisation. These tools provide … tool development. Continuously seek to improve test efficiency and effectiveness via the toolset. Support other team members in contributing to the tools successfully. Manage the product backlog in Jira – customer requirements fully understood & recorded, linked to higher-level objectives and prioritised accordingly, working closely with the Product Owner. Develop and maintain a product roadmap and clear software architecture … vision. Lead the detailed planning of stories which deliver customer value, outlining the technical approach to delivering them and estimating the story points required. Contribute to the automated testing framework to ensure that all developments are robustly deployed. Support all Agile ceremonies, with particular focus on regular retrospectives – being open to giving and receiving constructive feedback and supporting continuous More ❯

further developing the existing toolset and for architecting new tools to a professional standard. This is achieved through working very closely with the experts in Vehicle Dynamics, turning their requirements into reality. You will also be working alongside our team of professional software developers who support the wider Vehicle Dynamics toolset for data processing and visualisation. These tools provide … tool development. Continuously seek to improve test efficiency and effectiveness via the toolset. Support other team members in contributing to the tools successfully. Manage the product backlog in Jira – customer requirements fully understood & recorded, linked to higher-level objectives and prioritised accordingly, working closely with the Product Owner. Develop and maintain a product roadmap and clear software architecture … vision. Lead the detailed planning of stories which deliver customer value, outlining the technical approach to delivering them and estimating the story points required. Contribute to the automated testing framework to ensure that all developments are robustly deployed. Support all Agile ceremonies, with particular focus on regular retrospectives – being open to giving and receiving constructive feedback and supporting continuous More ❯

procedures and other software engineering techniques. Responsibilities Delivery of high-quality technical solutions to meet stakeholder requirements. Ensures user stories are ready for development to start work. Ensure that customer requirements are understood clearly and accurately defined, both technically and from a business perspective. Support solutions through the selection of appropriate tools, technologies, and frameworks either drawing on … design patterns, DevOps, continuous development and continuous delivery. Develop and maintain a deep technical knowledge of the technology stack. Thinking through, understanding and applying broader issues and non-functional requirements (e.g. scalability, security, maintainability & performance) Mentoring developers in the team and reviewing code, contributing to the overall quality and security principles. Provide technical training, solution awareness and knowledge transfer … to other team members. Supporting Project Management by leading the upfront and on-going phases of a delivery. Understand non-functional requirements including performance, resilience, stability, security, maintainability and scalability of systems/solutions. Ensure consistent collaboration, relevant documentation and support/service mechanisms, both internal and external, throughout all engagement lifecycles. Prototyping potential solutions through Proof-of-Concept More ❯

procedures and other software engineering techniques. Responsibilities Delivery of high-quality technical solutions to meet stakeholder requirements. Ensures user stories are ready for development to start work. Ensure that customer requirements are understood clearly and accurately defined, both technically and from a business perspective. Support solutions through the selection of appropriate tools, technologies, and frameworks either drawing on … design patterns, DevOps, continuous development and continuous delivery. Develop and maintain a deep technical knowledge of the technology stack. Thinking through, understanding and applying broader issues and non-functional requirements (e.g. scalability, security, maintainability & performance) Mentoring developers in the team and reviewing code, contributing to the overall quality and security principles. Provide technical training, solution awareness and knowledge transfer … to other team members. Supporting Project Management by leading the upfront and on-going phases of a delivery. Understand non-functional requirements including performance, resilience, stability, security, maintainability and scalability of systems/solutions. Ensure consistent collaboration, relevant documentation and support/service mechanisms, both internal and external, throughout all engagement lifecycles. Prototyping potential solutions through Proof-of-Concept More ❯

of Hikvision products and solutions. Identify and support training and development needs within partners and customers through sales team requests and regular consultations. Proactively scope technical solutions to address customer requirements, assess unmet needs, and recommend solutions that optimize value for both customers and Hikvision. Provide coaching and professional development to team members to enhance their product knowledge … development opportunities within partners and customers to increase the use of Hikvision products and solutions. Collaborate with internal staff to ensure opportunities are understood, supported, and executed effectively. Monitor customer support for technical solutions during the sales process and alert sales and account teams to potential risks impacting deal closure. Assist in designing and expanding training programs based on More ❯

communication skills Strong communication and influence skills, in writing and verbal, including the ability to concisely communicate and build relationships. Ability to communicate concepts to all levels of the customer organization including engineers, managers, and executives. Ability to understand how technical sales influence business cases, capacity to coordinate internal resources to enable goals of successful business. Technical knowledge In … of Tier 1 customers/vendors/partners. Use of CRM platform like Salesforce. Fluency in English and - other language(s) will be an advantage. Demonstrated ability to assess customer requirements, identify business problems, and show proposed solutions, Ability to influence by communicating ideas and technical concepts effectively. Ability to adapt, work independently in a fast-paced environment. More ❯

Service Improvement Agent, your duties will include: Providing technical support and assistance to customers and stakeholders, ensuring issues are resolved promptly and effectively Act as the initial contact for customer enquiries, troubleshoot problems, offer progress updates, and ensure timely resolutions Keep accurate records of customer interactions, technical issues, and resolutions in Cherwell, our service management ticketing system, SharePoint … and other documentation systems Perform software testing and quality assurance to detect defects and confirm that Unit4 functionality aligns with customer requirements Assist in project delivery for service improvement initiatives, system upgrades, and other continuous improvement efforts and review upgrade fixes/enhancements for implementation Develop and execute technical test scripts, automating where necessary Shortlisting Criteria To be More ❯

throughout the full design and project lifecycle. Key Responsibilities: * Create technical 2D drawings and 3D models using AutoCAD, SolidWorks, or similar CAD software. * Translate engineering concepts, project specifications, and customer requirements into accurate and practical designs. * Prepare Equipment Guidance Packages (EGP), Installation Guidance Packages (IGP), and Modification Leaflets. * Conduct design reviews and ensure compliance with industry standards, company More ❯