process requirements. REMOVE THIS WHOLE POINT Advanced NOW Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications. Able to communicate on complex issues, to meet business and customerrequirements to avoid escalations. Keep up to date with current and future market developments, technologies, products and strategies. Ensuring adherence to our coding and design standards and providing … technical hand-over documentation. Increasing application operating efficiency and adapting to new requirements, as necessary. Assisting with system testing and UAT. Escalate issues in line with company processes, to ensure customer demands are met. Attend and present at customer meetings to ensure understanding of customerrequirements and to assist with knowledge transfer. Recording, qualification and … questioning of customerrequirements, even in complex projects and in the case of unclear customer requirements. Soft Skills: Flexible approach and ability to work co-operatively within a newly created team environment Should be a self-starter and be able to perform quality assurance and control to create technical deliverables that are error free/with minimal More ❯
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales (quoting … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with various experts More ❯
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
10+ and Windows Server, identifying and addressing any deviations. Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements. What you'll do In this role as a 3rd Line Mobile Device Management Engineer, you will be responsible for managing and delivering the mobile operating system deployments … management, and post-deployment support where required when 2nd level analysts are unable to resolve. Working closely with the Build Project Coordinator, you will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues … deemed essential to the role Proven experience in a 3rd line support or senior mobile endpoint engineering role. Modern Device Management using Workspace ONE to manage a large mobile customer estate Strong hands-on knowledge of Workspace ONE Unified Endpoint Manager Apple Business Manager JAMF ZTNA (Zero Trust Network Access) Entra ID M365 Android Enterprise Manager Samsun KNOX Certificate More ❯