Client Service Manager
nottingham, midlands, united kingdom
Hybrid / WFH Options
Hybrid / WFH Options
NEC Software Solutions (India)
a difference in the world Discover more at Job Description The Client Services Manager has responsibility for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLA's) or to reasonable endeavour performance targets (contract dependent) in … line with the customer requirements, and to act as the single point of contact for escalations. There will be frequent travel to London as part of the role so the post holder will need to live in a conveniently commutable location. The Core Responsibilities Of The Role Will Be To: Responsible for ensuring end to end services provided … to our Customer are functioning and meet contracted service levels and quality standards Will manage and develop customer relationships at senior level to maximise customer satisfaction and ensure services are in line with the customer's IT/IS business strategy Responsible for the production of a Service Performance Report and attendance at Customer Service More ❯
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