1 of 1 Customer Requirements Jobs in Reigate

Service Improvement Agent, your duties will include: Providing technical support and assistance to customers and stakeholders, ensuring issues are resolved promptly and effectively Act as the initial contact for customer enquiries, troubleshoot problems, offer progress updates, and ensure timely resolutions Keep accurate records of customer interactions, technical issues, and resolutions in Cherwell, our service management ticketing system, SharePoint … and other documentation systems Perform software testing and quality assurance to detect defects and confirm that Unit4 functionality aligns with customer requirements Assist in project delivery for service improvement initiatives, system upgrades, and other continuous improvement efforts and review upgrade fixes/enhancements for implementation Develop and execute technical test scripts, automating where necessary Shortlisting Criteria To be More ❯