2 of 2 Customer Requirements Jobs in Solihull

Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs. They are recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support … service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements. This is a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for … new and existing customers. Key responsibilities Evaluate customer requirements and design appropriate service solutions Support sales meetings and present proposals to technical teams and senior stakeholders Lead the design process and ensure solutions can be delivered effectively Produce documentation, proposals and commercial models for approval Manage risk, assumptions and service validation through to handover into operations Contribute to More ❯

What you'll do: Be responsible for defined technical packages/investigations of work providing delivery against programme milestones within agreed costs, timescale and quality requirements. Write concise, unambiguous requirements and specifications, in line with a systems engineering approach. Develop bespoke system designs to meet the demanding requirements of the units and subsystems under test. Work as part … and design mitigation solutions. An ability to lead multidisciplinary engineering projects would be beneficial. Experience in project management; including project plans, budget/cost and risk in line with customer requirements. Next steps We will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria More ❯