21 of 21 Customer Requirements Jobs in the West Midlands

PURPOSE OF ROLE: Build and maintain strong customer relationships that drive adoption, retention, and long-term success. Ensure customers achieve their desired business outcomes through the company’s software solutions and services. Act as a trusted advisor to customers, promoting satisfaction, growth, and advocacy. Serve as the customer’s voice within the organization, ensuring feedback informs solutions and service improvements. OBJECTIVES OF ROLE: Retention – Strengthen customer loyalty by proactively managing relationships and resolving issues before they escalate. Satisfaction – Drive high customer satisfaction through regular check-ins, feedback loops, and timely support. Adoption – Ensure customers gain ...

confidential chat, reach out to - or apply today! What will the role involve? Ensuring optimal routing of vehicles using transport planning systems to meet customer requirements, maintain legal compliance, and achieve organisational KPIs A fast-paced Transport Planning role - planning national routes, including trunking and final mile deliveries … Working closely with the warehouse, transport, and customer service teams to ensure smooth operations Planning inter-depot movements, collections, and customer orders Accurately updating transport systems in real time as changes occur Answering internal enquiries regarding route capacity to ensure customer requirements ...

HVAC Applications Engineer, your duties will include (but are not limited to): • Designing equipment and engineering solutions using AHU selection software based on customer requirements and project specifications • Selecting suitable components ensuring technical compatibility, cost-effectiveness, and availability • Producing accurate estimates, quotations, and detailed specifications • Processing projects … technical support in a manufacturing or project-based environment • Basic understanding of AHU products and associated services • Ability to interpret engineering drawings, specifications, and customer requirements • Proficiency in Microsoft Office • Experience with engineering software, ideally M1 ERP • Ability to manage and prioritise multiple tasks to meet tight deadlines ...

voltage and electric vehicles as well as providing complimentary technologies such as power management systems, switch panels and bespoke electronics systems working to customer specifications. Due to the continued success of the business both in established and new market places, we are looking to recruit a Quality Test & Inspection … internal schedule of work providing: Visual and dimensional inspection of all product manufactured at preliminary and final stages, recording results in accordance with customer and/or HCI-S requirements Interact with other internal departments to ensure customer requirements are met Oversee day by day operation ...

4.0 goals with leading products and services, provided in an open multi-vendor platform. ABOUT THE ROLE As part of the Operations team, this Customer Engineer role will be responsible to provide assistance to our customers. You will diagnose and troubleshoot software problems and help our customers to install … accounting, etc-). Collaboration & Communication Proactively collaborate with team members to resolve technical issues, gather product feedback, and maintain productive internal and external customer relationships. Customisation & Development Research, specify, develop, and maintain small product customisations and associated updates. Define and document solution requirements and customisations in alignment with ...

Purpose This role sits at the heart of our technical function. The job holder plays a critical role in supporting partners throughout the entire customer journey — from pre-sales solution design to post-sales delivery — ensuring high-quality, reliable technical outcomes every step of the way. Beyond external support … effort to maximize the design, specification and utilisation of Hikvision products and solutions. Proactively scope the technical solution required to address the customer requirements, to assess the customers’ met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision. Identify ...

provides technical expertise to the sales team, external partners and potential customers during the sales process. They bridge the gap between technical capabilities and customer needs, helping to qualify leads, demonstrate solutions, and address technical inquiries. Key Responsibilities: • Technical Expertise: Providing in-depth knowledge of products or services, understanding … customer requirements, and tailoring solutions to meet those needs. • Sales Support: Assisting the sales team or external partners with technical presentations, product demonstrations, and responses to technical questions. • Solution Design: Working with customers to design solutions that address their specific needs and demonstrate the value of the proposed ...

technologies within a vehicle zone(s) into new and existing vehicle architectures. Drive functional and attribute target delivery, acting as the voice of the customer to lead any arbitration required within the development process. Develop vehicle level end-to-end technical delivery plans for key systems, identifying inter-dependencies … maturation versus customer requirements, throughout virtual and physical test phases. Lead Technical Problem Resolution Cross-Squad/cross-Zone including escalation as required. Key Performance Indicators: Architecture and/or Programme bandwidth & definition underpinning next generation JLR vehicles and able to deliver compatible attribute, customer & business targets ...

closely with Electrical, Mechanical and Systems Engineers to deliver robust, safe and cost-effective solutions used by global customers. Key Responsibilities Translate system and customer requirements into software specifications and acceptance criteria Design embedded software architecture and interfaces for ARM-based controllers (STM32) Develop embedded firmware ...

Safety standards across the workshop. Collaborate with Engineering to integrate design updates and continuous improvements. Champion quality, ensuring all products meet stringent company and customer requirements. Lead, mentor, and develop your team-promoting a culture of safety, accountability, and professional growth. About You Degree or HND in Mechanical, Electrical ...

circa 30% travel About the Role A leading technology business is seeking a Field Application Engineer to work closely with customers, understand their technical requirements, and translate these into clear engineering specifications. You will act as the main technical contact throughout the full project lifecycle, ensuring solutions are correctly … applied, integrated, and supported. Key Responsibilities - Engage with customers to understand technical and operational needs. - Translate customer requirements into detailed technical documentation. - Provide full lifecycle support from concept through integration, testing, deployment, and post‐delivery. - Assess and advise on the application of products to meet customer challenges. ...

Business Analyst required by rapidly growing software house to join a highly talented and close-knit team operating in the pivotal space between customer requirements and a busy in-house development team. You will be responsible for the continuous improvement of the product suite, drive future iterations … help shape the overall product roadmap. As an advocate of your customer's priorities, you will be required to manage expectations and working closely with development teams to overcome technical issues. As a technical BA you will bring some experience of web/software development environments and support full ...

quality assurance and continuous improvement, ensuring efficient, robust, and scalable manufacturing operations. Key Responsibilities Production Planning & Coordination - Create and manage production schedules to meet customer demand and delivery targets - Monitor production progress and resolve delays, constraints, and bottlenecks - Maintain accurate ERP/MRP system data including routes, lead times … reduction techniques - Support Design for Manufacture (DFM) and process optimisation initiatives Quality Systems & Improvement - Support and maintain quality systems in line with internal and customer requirements - Ensure processes are controlled, documented, and fully auditable - Contribute to root cause analysis and implement corrective/preventive actions (CAPA) - Track ...

deliverables. Documenting test coverage matrix on projects. Carrying out Functional System Testing and Integration Testing, supporting E2E testing on one or more projects. Analysing customer requirements and technical documentation, identifying test scenarios, writing test scripts (manual and automating tests), test data preparation and executing manual and automated tests. ...

deliverables. Documenting test coverage matrix on projects. Carrying out Functional System Testing and Integration Testing, supporting E2E testing on one or more projects. Analysing customer requirements and technical documentation, identifying test scenarios, writing test scripts (manual and automating tests), test data preparation and executing manual and automated tests. ...

across all sales channels Provide hands-on oversight and strategic direction to technical sales engagements for key opportunities Act as senior technical authority in customer-facing scenarios, particularly for complex or high-value deals Sales Enablement & Account Support Partner with sales teams and trading accounts to drive solution … selling across strategic vendor portfolios Support and oversee technical engagement with priority customers, ensuring alignment between customer requirements and solution design Establish best practices, frameworks, and tooling to improve sales effectiveness and win rates Strategic Vendor Alignment Own technical relationships with key strategic vendors, ensuring alignment on solution ...

work alongside experienced developers on our GTrak ERP platform and related products Day-to-day tasks include writing and testing code, interpreting customer requirements, bug fixing, and supporting software releases You'll build towards your Level 4 qualification while contributing to live projects We want someone who enjoys ...

industry sectors Key Responsibilities: Working within the sales team you will have the responsibility for planning, managing and interaction with both existing and new customer accounts within the marketplace. Undertake the necessary research and market intelligence to develop a robust commercial strategy Ensure new opportunities are generated, promoted … technical quotations associated with supply proposals. Visiting customers on a daily, weekly and monthly basis as per your personally developed call register to assess customer requirements and possible short, medium and long-term opportunities. Demonstrate the technical capability and advantages of the solutions and services offered to potential ...

Business Analyst required by rapidly growing software house to join a highly talented and close-knit team operating in the pivotal space between customer requirements and a busy in-house development team. You will be responsible for the continuous improvement of the product suite, drive future iterations ...

Doing Supervising a team of engineers within a configuration/build environment Ensuring all devices are configured to agreed standards and customer requirements Managing workflow to meet SLA and KPI targets Troubleshooting and resolving production or process issues Liaising with technical, scheduling, and warehouse teams Monitoring performance ...

Doing Supervising a team of engineers within a configuration/build environment Ensuring all devices are configured to agreed standards and customer requirements Managing workflow to meet SLA and KPI targets Troubleshooting and resolving production or process issues Liaising with technical, scheduling, and warehouse teams Monitoring performance ...