1 to 25 of 74 Customer Requirements Jobs in the West Midlands

Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. … issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint … resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (i.e., pre more »

We are looking for x2 Customer Success Managers to join our Business Development Team based in Coventry. Reporting to the Head of Sales operations, the Sales Operations team is tasked with acquiring, managing, and growing our customer relationships whilst maximising margins. This key role will work proactively to … provide support services to customers with a focus on maximising sales operations effectiveness and customer experience. Duties and Responsibilities The role will foster and cultivate client relationships to help The MTC develop even greater levels of customer intimacy. Liaising, influencing and working alongside the Marketing team around specific … events, collateral required for Sales, Bids, or other customer related events. Support the collations and production of customer and business specific presentation/Case Studies to ensure this is to the required standard. Ensuring relevant business information/Sales reports are produced and shared when necessary. Working closely more »

for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customer requirements are met * Prepare technical proposals … demonstrations and proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »

for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customer requirements are met * Prepare technical proposals … demonstrations and proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »

Friday Main Purpose: To ensure all products are handled, Milled and identified in accordance with Working Practices and Procedures ensuring adherence to customer requirements in a safe manner conforming to all relevant Health and Safety regulations. The accurate programming, setting, cutting and identification of materials maximising stock utilisation … and minimising any scrap of damage to both customer products and stock. The maintenance and accurate recording of all details on both the computer-based stock control system and all other supporting documentation. Promote continuous improvement processes to maximise stock productivity and minimise waste in all operational processes. Maintain … appropriate manner to eliminate any damage, or health hazards, in accordance with Health and Safety regulations. Ensuring full conformance to all the identified order requirements as presented. Ensuring the computer-based stock control system, and all supporting documentation, is fully maintained and accurate at all in accordance with quality more »

responsible for designing and developing optical systems for automotive applications. You will work closely with cross-functional teams to develop innovative solutions that meet customer requirements and industry standards. You will also use your expertise in optical engineering to analyze and optimize optical systems using CAE/CAD … Analyze and optimize optical systems using CAE/CAD and SPEOS tools. Perform optical simulations and modeling to validate designs and ensure compliance with customer requirements and industry standards. Conduct testing and validation of optical systems to ensure they meet performance and quality standards. Stay up-to-date more »

way to implement bespoke automation and control process for the application using the company (internal software) and DACS (Data Acquisition and Control System) from customer supplied requirements and specifications. · Developing C# control software using the advanced CADET API to implement the solution. Knowledge of VB6/VBA is … useful for supporting legacy systems · Interfacing to 3rd party equipment for integration within the CADET and C#. Requirements: · Knowledge of protocols such as Ethernet, Serial, Ethercat, CAN, AK protocol (over Ethernet/Serial) is useful · Developing automation sequences using standard CADET editor tools · Create test and acceptance procedures · Creating … custom system functionality based on customer requirements · Frequent site visits to customer for installing, testing and documenting the solution, within the UK and globally as required · Understanding and ability to modify electrical systems to suit applications · Work with the Commissioning engineers and project/site managers to more »

to work scheme Flexitime Free parking Life insurance Sick pay The Role: Determining the best way to implement bespoke automation and control process from customer supplied requirements and specifications. Developing C# control software. Knowledge of VB6/VBA is useful for supporting legacy systems Interfacing to 3rd party … Analysing post test diagnostics logs to advise fault rectifications within complex engineering systems Create test and acceptance procedures Creating custom system functionality based on customer requirements Frequent site visits to customer for installing, testing and documenting the solution, within the UK and globally as required Work with … the Commissioning engineers and project/site managers to achieve sign off from the customer. Source code management via SourceTree, BitBucket and Jira Requirements: Will have a degree in robotics, Mechatronics, Automation engineering or similar. Will have at least 3 years of experience in a hardware based automation role. more »

best way to implement bespoke automation and control process for the application using the internal software and DACS (Data Acquisition and Control System) from customer supplied requirements and specifications. * Developing C# control software using the advanced CADET API to implement the solution. Knowledge of VB6/VBA is … Analysing post test diagnostics logs to advise fault rectifications within complex engineering systems * Create test and acceptance procedures * Creating custom system functionality based on customer requirements * Frequent site visits to customer for installing, testing and documenting the solution, within the UK and globally as required * Understanding and … with the Commissioning engineers and project/site managers to achieve sign off from the customer. * Own initiative garage projects based on anticipated future requirements and enhancements of existing tools * Providing information to the sales department for quotation purposes. * Source code management via SourceTree, BitBucket and Jira * Ideally suited more »

contribute to and/or supervise the following: High-level and low-level design documents, test specifications, maintenance manuals. Installation of (as dictated by customer requirements): Windows in bare-metal and (primarily VMware) virtual environments. Various (integrated control system) COTS products. SIEM solutions. Configuration of Windows and COTS … products to meet user requirements and customer/industry standards. Perform vulnerability scanning and address any resultant issues. Troubleshoot installation/configuration issues. Internal/customer testing and resolution of any resultant issues. On site commissioning. What you will bring to the company: Experience: At least more »

currently looking for a Programme Manager. The successful candidate will play a crucial role in driving project success, managing critical topics, and building strong customer relationships. The Programme Manager will: Apply hands-on experience with DFMEA and 8D5W analysis to identify potential risks, analyse root causes, and implement effective … corrective actions. Utilize your decision-making ability to make strategic decisions based on customer requirements, project constraints, and business objectives. Lead customer coordination efforts, interacting directly with customers to gather first-hand information, analyse requirements, and assess feasibility in terms of timeline and deliverables. Manage project … and task assignments, identifying critical topics and key deliverables to drive project success and meet customer expectations. Create project schedules based on customer timelines, establishing deliverables for each key milestone, and ensuring alignment with project objectives. The Programme Manager will have: Bachelor's degree in engineering, business administration more »

to a brand new site in April 2024 in Newcastle-under-Lyme. You will be responsible for: Preparing and submitting quotes in line with customer requirements and health and safety requirements Responding to customer enquiries by telephone, email and post Following up quotes to ensure order … submission of literature) Providing after sales support (drawings and specifications) Providing support to the external sales team Sourcing new customers You will have: Strong customer service and query resolution skills Proficiency in MS Office Strong organisations skills Some experience of technical sales (highly desirable) Estimating experience within the manufacturing more »

services in order to obtain appointments. · Arrange and diarise quality appointments for Schools Business Development Managers (BDMs) · Obtain and record comprehensive information on the customer and their requirements for the BDM · Qualify customer requirements ahead of the BDMs meetings. · Share ideas and experiences with team, contribute … a high standard of spoken and written communication. It is also desired but not essential to have an NVQ Business and Communication, NVQ in Customer Service or NVQ in Telesales, have knowledge of the Education sector, knowledge of services and reports and experience of working in Education sales. Full more »

We are seeking a dedicated and proactive Customer Experience Specialist to join our team at the Four Ashes site. As a key member of our team, you will be responsible for ensuring responsive, efficient, and accurate customer order management, from receipt to billing, while also maintaining essential customer data within our ERP system. Key Responsibilities · Ensure the accuracy and efficiency of customer orders in the ERP system. · Coordinate effectively with Sales & Marketing departments to ensure correct pricing and terms. · Provide support to Logistics in creating necessary documents for shipments. · Address and resolve customer inquiries, issues … returns, and complaints promptly. · Participate in the rotation for after-hours coverage to address supply issues. · Maintain integrity and accuracy of customer data within the ERP system. · Conduct integrity testing for system upgrades or fixes. · Complete all required training within the allotted timeframe. · Act as a backup for other more »

the Principal Systems/Performance Engineer will enhance project delivery as needed. Responsibilities include developing technical specifications and solutions for intricate actuation systems, involving requirements capture, architecture development, trade studies, requirements validation, design performance analysis, modelling, verification, and integration. What will your day-to-day responsibilities look like … Understanding, interpreting, and clarifying customer and stakeholder requirements. Establishing system architecture and developing interface definitions. Managing requirements and creating specifications for internal and external suppliers. Utilizing computer modelling and simulation for actuation systems, encompassing hydro-mechanical and electro-mechanical systems. Supporting product design and development through static and … robustness analysis, as well as control law development. Conducting trade-off analysis to identify optimized solutions. Producing project deliverables, such as Performance Analysis reports, Requirements Management Plans, System Description Documents, Verification Summaries, and Compliance Reports. Generating and tracking progress on requirements validation, traceability, and verification matrices/summaries. more »

within electrical and mechanical equipment optimisation and commissioning/installation, ideally for someone who also possesses some software skills for integration of software into customer sites. This is a customer focused opportunity within a growing business. The position will involve onsite work in Worcester and visiting world class … customer sites for commissioning, focused within the automotive sector. Training will be provided for someone with good hands on skills and some commissioning experience. Responsibilities: Ability to read and understand complex electrical and mechanical drawings Good understanding of engine and component testing theory (good to have) Ability to understand … systems from documentation only Ability to define a system outline from customer requirements Delivery of control system applications, with focus on but not limited to: o Timing o Technical Requirements of both the Client and business o Cost against budget o Changes to specification and the implications more »

client reports and other deliverables. KEY RESULT AREAS 1) Deliver IT Service Management solutions: The consultant is in charge of understanding the client's requirements, suggesting how best these requirements can be met by the solution, configuring the solution and delivering training. 2) The consultant is involved in … all aspects of the solution delivery: customer requirements gathering, solution-design, hands-on configuration, solution training, documentation, project management and post-production support. 3) Provide ITSM best practice guidance 4) Ensure each engagement meets or exceeds targets and customer satisfaction 5) Scope new engagements and prepare Statement … of Works 6) Mentor less experienced team members and work to improvement our processes and customer satisfaction 7) ITSM Tool administration DESIRED SKILLS AND QUALIFICATIONS * Degree or equivalent * IT Service Management experience * ITIL Foundation * Ability to travel - essential * Excellent communication skills both written and verbal * ITIL Service Management experience more »

has celebrated over 28 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Work with business end … users to elicit requirements & assist in developing design specifications to maximise the benefit of SharePoint. Lead the technical delivery of the solution ensuring the designs meet architecture and customer requirements that fully exploit the capabilities of SharePoint Deal with other stakeholders/end users in the software more »

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants … knowledge of the technology Lead development teams responsible for the development and implementation of Power Platform Solutions Work with business end-users to elicit requirements & assist in developing design specifications to maximise the benefit of the Power Platform. Lead the technical delivery of the solution ensuring the designs meet … architecture and customer requirements that fully exploit the capabilities of the Power Platform and ensure that best practice methodologies are used throughout to ensure excellent quality delivery. Deal with other stakeholders/end users in the software development lifecycle – PMs, Business Analysts, testing etc. Manage and mentor the more »

on offer? Strong pipeline of D365 BC projects for 2024 and beyond, across a range of interesting new customers Collaborative team environment, and a customer centric approach A competitive base salary up to £70,000 (flexible, and will vary based on experience) Lucrative utilisation bonus scheme - circa 10%+ … days holiday, pension/health care scheme Fully financed, certified MS Training, and a tailored career progression plan from induction Role & Responsibilities Customer project scoping, business process and needs analysis Conducting workshops to understand customer requirements and developing functional design documentation Hands on functional installation & configuration to … customer needs User acceptance testing and key user system training Providing go-live support and continuous process improvement Location Full home based working flexibility on offer, with the expectation of occasional travel to customer site - project phase dependant. Skills & Qualifications Proven experience in end to end Dynamics more »

our Head of Design & Engineering and/or our clients to ensure the Innovation programs defined are delivered. You will work closely with the Customer, Project Managers and the Engineering/Design team to turn engineering concepts, initiated by customer requirements or business objectives, into fully validated … and verified designs fit for volume manufacture. You will be part of the customer facing team able to articulate engineering concepts to engineers, project managers and other key internal and external stakeholders. EDUCATION AND EXPERIENCE ESSENTIAL Honours Degree or equivalent in an appropriate Engineering or similar subject. Experience developing … of product including environmental qualification. Proficient in delivering key presentations at a senior level Ability to comfortably showcase innovation ideas and concepts to the customer during demonstrations. SC clearance or ability to obtain. DESIRABLE Previous experience in the design and development of systems within a Defence/Aerospace/ more »

Automation Team Key Objectives • Professionally and effectively work with a team of Electrical and Automation engineers to ensure tasks are achieved in accordance with customer requirements and in line with the Company’s values and quality standards • Assist in accurately defining, and where appropriate, design and maintain innovative … and prioritise tasks efficiently to achieve profitable and timely delivery of contracted outputs • Adhere to the Company’s Health and Safety Policy and other requirements in relation to the office working environment and customer’s sites • Ensure electrical standards are maintained and output is consistent, accurate and profitable … Any other duties reasonably associated to this position as assigned by the EC&I Manager Skills & Knowledge • Proficient in AutoCAD, Word and Excel • Customer liason to obtain design requirements and ensure the compliance of standards and specifications are followed • Carry out site surveys to obtain design information • Design more »

the line and into BAU. What you'll do: Lead, Manage and Co-ordinate Projects ensuring all aspects of Quality, Health & Safety, Finance plus Customer requirements are delivered to meet contractual requirements Develop Project delivery processes Implement consistent governance and controls to report on SLAs/KPIs … Delivery team Manage and Coordinate the installation and handover of specific scheme works Manage risks & issues throughout the Project Implement and Communicate all CDM requirements to Telent staff and contractors Define Client Project Scope and Deliverables Manage the Financial performance of the Project Undertake site inspections to ensure Safety … achievements required. Managing resource planning, P&L, provide and escalation point, monitor project risks and communicate with directors on progress of the projects. Key requirements: Excellent previous Project Management or experience in Traffic environment To have worked on large scale complex projects Prince2 and ITIL. What we offer: A more »

Consultant Job Description You will: Work with customers and Version 1 colleagues delivering high quality solutions on Microsoft Azure Engage with customers to understand requirements and identify solutions and opportunities. Use DevOps processes and tooling for the delivery of IaaS and PaaS services using Infrastructure as Code (IaC) Produce … contribute to technical decisions and team development initiatives in our collaborative environment. Qualifications You will have experience in: Leading on technical designs based on customer requirements, communicating to both technical and non-technical audiences. (Essential) Delivery of Azure technologies and solutions that are highly available, high performing, and … Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer more »

market research Engaging with customers Assisting in the preparation of sales proposals The apprentice will gain: Hands-on experience in sales techniques Product knowledge Customer interaction This role often involves ongoing training and mentorship, offering a pathway for career development within the company. Overview: Join our dynamic team as … in the industry. Responsibilities: Sales Support: Assist the sales team in day-to-day activities, including lead generation, market research, and prospecting potential clients Customer Interaction: Engage with customers to understand their needs and provide information on IT products and solutions Product Knowledge: Learn about our diverse range of … on industry trends and advancements Proposal Creation: Assist in the preparation of sales proposals, quotes, and presentations for clients, ensuring accuracy and alignment with customer requirements Relationship Building: Cultivate positive relationships with clients and internal teams to enhance collaboration and customer satisfaction Sales Techniques: Learn and apply more »