20 of 20 Customer Requirements Jobs in the West Midlands

Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide customer travel expected Salary £40,000 - £45,000 + Benefits Own the journey that sets customers up for success The first 90 days of a customer relationship are critical. We … re looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This … isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us. You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right time. More ❯

Role: Our client is seeking a skilled and detail-oriented Specifications Technologist to join their team. In this role, you will be responsible for ensuring that all customer specifications are accurate, compliant with legislation, and aligned with both internal processes and customer requirements. You will work closely with NPD, Production, and Site Technical teams to ensure the timely … of accurate and legally compliant specifications. Key Responsibilities: Liaise with cross-functional teams (NPD, Production, Site Technical) to ensure all required information is ready and approved prior to submitting customer specifications Maintain a general understanding of site processes and procedures to ensure specifications and questionnaires are completed accurately Ensure all specifications are legally compliant and adhere to customer policies and requirements Keep up-to-date with current food labelling legislation , ensuring compliance with existing regulations and awareness of any upcoming changes Respond to customer queries related to specifications and make necessary amendments Review and update internal and external specifications in line with recipe, process, or customer policy amendments Co-ordinate the approval of site More ❯

Engineering work packages. Collaboration with the Principal Systems/Performance Engineer will enhance project delivery as needed. Responsibilities include developing technical specifications and solutions for intricate actuation systems, involving requirements capture, architecture development, trade studies, requirements validation, design performance analysis, modeling, verification, and integration. What will your day-to-day responsibilities look like? Understanding, interpreting, and clarifying customer and stakeholder requirements. Establishing system architecture and developing interface definitions. Managing requirements and creating specifications for internal and external suppliers. Utilizing computer modelling and simulation for actuation systems, encompassing hydro-mechanical and electro-mechanical systems. Supporting product design and development through static and dynamic analysis, including sizing, sensitivity, and robustness analysis, as well as control law development. Conducting … trade-off analysis to identify optimized solutions. Producing project deliverables, such as Performance Analysis reports, Requirements Management Plans, System Description Documents, Verification Summaries, and Compliance Reports. Generating and tracking progress on requirements validation, traceability, and verification matrices/summaries. Analysing customer requirements for compliance. Identifying and addressing technical risks and implementing risk mitigation throughout the program More ❯

oscilloscopes, spectrum analysers, network analysers, and signal generators. Document test results, faults, and corrective actions in detailed reports. Maintain the company ethos of "Zero defects - remember why," ensuring all customer requirements are met. Requirements of the Test Engineer - Electronics & RF (based in Herefordshire): Proven experience in electronics fault finding. Strong understanding of electronic schematics and circuit design. More ❯

logistics provider to recruit an experienced Supply Chain SAP Key User to join their Control Tower operations team in Birmingham. This is a pivotal role supporting warehouse operations and customer integration through SAP systems, offering a blend of technical problem-solving, stakeholder engagement, and continuous improvement. Supply Chain SAP Key User Location: Birmingham (Hams Hall) Salary: £32k Hours: Monday … a leading logistics and supply chain organisation to recruit a SAP Key User to support Control Tower operations at a major Midlands site. This role is central to ensuring customer requirements are accurately reflected in SAP, supporting warehouse operations, and driving continuous improvement. Key Responsibilities Test SAP solutions to ensure they meet operational and customer needs. Troubleshoot … and resolve complex system issues. Liaise with customers to understand requirements and translate them into SAP functionality. Manage inventory processes including cycle counting and stock control. Analyse system data to identify and implement improvements. Support onboarding of new customers into the warehouse system. Maintain and report on test matrices for system changes. Collaborate with international SAP teams to ensure More ❯

a Technical Sales Support person you will support the Sales and Project process by meticulously checking sales proposals, obtaining technical information and equipment specifications whilst working closely with customers requirements in order to liaise and provide feedback to the Project Manager and the Design Department. This is a busy and varied role for a person who has a strong … working closely with multiple teams. Key Responsibilities Provide technical support to the Project Manager and Sales process Assist in preparing detailed quotations, technical proposals, and equipment specifications based on customer requirements. Work closely with the Sales, Design and Projects teams to ensure customer requirements are correctly interpreted and delivered. Provide technical enquiry support to customers and take … Support installation and commissioning projects by coordinating with service engineers Liaise with customers to ensure satisfaction and identify opportunities for upselling or repeat business. Organise technical documentation , manuals, and customer support materials Required Skills & Experience Excellent problem-solving skills and a practical mindset. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CAD drawings . Personal Attributes Technically More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … high-profile utility client. This hybrid role involves office-based collaboration, remote work, and occasional travel. What will you be doing? You will be able to capture and analyse customer requirements to design scalable, repeatable, and customised solutions, utilising standard services where possible.You will serve as the key signoff authority for technical artefacts, including designs, test approaches, and … technical and project outcomes align with design principles.You will build trusted relationships as the IP technical authority, offering end-to-end guidance. Ability to design, support deployment, and ensure customer networks are fit for purpose, with templated, modular, and industrialised configurations.You will oversee quality assurance throughout the design and implementation process to uphold standards. What youll bring? Minimum More ❯

seasoned Project Manager who has experience with end to end large scale technical transformation and complex projects. IT Project Manager Responsibilities: Responsible for planning, executing, and finalising projects to customer requirements, deadlines, and budgets Lead the project team, define project scope, goals, and deliverables, and plan and track project timelines Develop best practices for project execution and management … budget proposals, and assign tasks to team members Identify and resolve project issues, proactively manage changes in project scope, and coach and mentor the project team IT Project Manager Requirements: Extensive experience in managing IT projects Experience in implementing Enterprise Resource Planning systems Business process modelling and requirements analysis Strong communication and interpersonal skills Problem-solving abilities and More ❯

Main Duties • Identify, create, campaign and close sales opportunities within new customers. These sales will focus on infrastructure products, services and solutions • Provide Commercial Leadership • Maintain interaction with the customer by fostering multi-level relationships • Provide Campaign leadership: Manage the leadership of the virtual team on all sales opportunities within the customers • Manage Partner & Vendor Engagement: Maintain, expand and … the forecast on a weekly basis • To work effectively with solution experts in defining the right proposition for a specific client requirement • To effectively manage and maintain long-term customer relationships at the highest level • To manage the entire deal lifecycle from campaign to commercial close • To adapt style to customer requirements • Liaison with internal departments to … facilitate the above whilst monitoring and managing any specified S.L.A.'s. • Increasing the scope of products and services being taken by the named customer(s). • Identification of Risk - both Operational and commercial in relation to all sales opportunities within the designated accounts. • Ensuring the highest levels of customer satisfaction through professional engagement at all times and at More ❯

as part of a team, ensuring the delivery of professional, efficient, and right-first-time automation systems. Duties & Responsibilities: Design, install, and integrate automation systems at both company and customer sites in line with internal tools, procedures, and standards. Produce Functional Design Specifications (FDS) based on customer requirements and internal specifications. Assist or lead hardware design teams More ❯

to below tasks Contact potential or existing customers to inform them about a product or service using scripts Answer questions about products or the company Ask questions to understand customer requirements and close sales, trials and demonstrations Direct prospects to the field sales team when needed Enter and update customer information Handle grievances to preserve the company … Year 3 Months Positions Available 1 Closing Date Friday, 5th December 2025 Start Date Monday, 8th December 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Logical Initiative Patience Active listener Good inter-personal skills Sel-direct learning Problem solving Maintain focus Sales skills Marketing inc More ❯

as the primary contact and co-ordination point for both customers and our field-based resources. They look after the various aspects of each service request, ensuring that individual customer requirements are met, that the most appropriate and timely resource are allocated to each task, and that any obstacles/issues are carefully managed. You will be liaising … Hours: Min 40 per week Benefits: Free parking On-site parking Schedule: Day shift Monday to Friday Times negotiable: Ideally mon-thurs 2pm-10pm, Friday 12-8pm Candidate Requirements: Able to remain calm under pressure. A Team Player. Good customer service/communication skills. Able to work in a disciplined manner. - Willing and able to learn new More ❯

and enjoy the buzz of hitting targets, youll thrive here. Your role will involve: Speaking to business customers and qualifying opportunities Booking appointments for our field sales team Understanding customer requirements and matching them with the right solutions Managing your own pipeline and following up regularly Delivering against agreed daily, weekly, and monthly targets Using our CRM to More ❯

for critical applications. Key Responsibilities: Develop and execute a business development strategy within your territory Identify and secure new business opportunities through proactive lead generation and industry contacts Understand customer requirements and provide tailored technical and commercial solutions Build and maintain long-term relationships with key stakeholders and decision-makers Collaborate with internal technical teams to ensure project … and quotations to potential clients Manage your sales pipeline and report progress using an established CRM Stay up to date with industry trends, competitor activity, and market conditions Candidate Requirements: Proven experience selling electrical products and solutions into industrial sectors, ideally including UPS systems Knowledge of systems including building management, UPS, fire and security, access control, electrical drives, switchgear More ❯

monitoring software to support industrial plant and machine systems. The role ensures developed/programmed solutions are reliable, safe and delivered in line with technical specifications, engineering standards, and customer requirements. Working closely with the internal teams, you will support the full life cycle of control systems, including design, testing, commissioning and operational troubleshooting whilst maintaining robust documentation and More ❯

and supply chain coordination using Advanced Planning & Scheduling (APS) tools. Key Responsibilities: Planning & Scheduling * Develop and maintain the Advanced Planning & Scheduling (APS) system to align production with demand forecasts, customer orders, and inventory levels. * Create and manage detailed production schedules to optimize machine utilization, labour, and material availability. * Coordinate with purchasing, engineering, and production teams to ensure timely availability … records. * Generate reports and dashboards to track performance metrics such as OTD (On-Time Delivery), schedule adherence, and capacity utilization. Cross-Functional Collaboration * Work closely with the Planner, Sales, Customer Service and Operations to align production plans with customer requirements. * Support daily/weekly production meetings to communicate schedule updates and resolve conflicts. * Support continuous improvement initiatives to More ❯

Description The role of Provisioning Delivery Co-Ordinator is really important to us. The focus of this exciting and challenging role is to manage the Provisioning and delivery of customer orders for Fixed Line, Broadband & IP Phone Systems which is essential for the continued success of our rapidly growing Telecoms Solution. The role is being offered on a … month contract duration, providing Maternity cover. Job Description Project management of customer orders (Broadband/Leased Line/Hosted), including providing detailed updates to customers via telephone and email. Ensuring all orders are kept fully updated with accurate notes on our CRM system. Accurate and timely processing of customer orders in line with our own SLAs and customer More ❯

engineer across multiple projects, liaising with multiple stakeholders to design, implement and verify embedded software applications. The Embedded Software Engineer will also work with the systems engineers to develop requirements, interface definitions and other applicable material to optimise implementation. - Key responsibilities Act as the embedded technical specialist within a small team developing a range of electrical power systems, primarily … and power conversion equipment. Implement prototypes and perform testing. Engage in interface definition to ensure compatibility with interfacing systems. Support verification and qualification testing. Collect, scrutinise, organise and challenge customer requirements. Interact with internal and external customers to resolve design choices and ambiguities. Define interfaces at handover points on the project. Drive for re-use, similarity and maximising previously … and power conversion equipment. Implement prototypes and perform testing. Engage in interface definition to ensure compatibility with interfacing systems. Support verification and qualification testing. Collect, scrutinise, organise and challenge customer requirements. Interact with internal and external customers to resolve design choices and ambiguities. Define interfaces at handover points on the project. Drive for re-use, similarity and maximising previously More ❯

wellbeing care, life assurance, company sick pay, employee discounts and much more As the Finance Administrator, your key responsibilities will include: Generate and issue sales invoices in line with customer requirements. Maintain accurate records of sales receipts and reconcile customer accounts. Act as the first point of contact for customer and internal finance queries. Monitor debtor accounts More ❯

technically capable technical support & Warehouse Co-ordinator to take ownership of preparing, configuring, and dispatching networking equipment to our customers. While the primary focus of the role is on customer equipment setup and shipment coordination, the successful candidate will also assist with general warehouse coordination tasks across two sites during quieter periods or as needed. Key responsibilities Primary: Customer … configurations, serial numbers, MAC addresses and shipment tracking in approved systems Follow standardised setup procedures and liaise with the IT/networking team to ensure compliance with internal and customer requirements. Track inventory levels for routers, SIMs, and associated hardware to avoid stock shortages. Primary: Customer Shipment & Dispatch Organise timely and accurate dispatch of configured equipment to customers. … or freight services to ensure reliable delivery. Track and monitor shipments, updating internal systems and communicating delivery status where necessary Skills & Experience Required Technical experience in networking, particularly with customer equipment configuration Strong organisational and time management skills with the ability to prioritise and multitask. Excellent attention to detail and a methodical approach to work. Basic understanding of IT More ❯