IT Helpdesk Manager
- Hiring Organisation
- Serveline
- Location
- Stourbridge, West Midlands, United Kingdom
- Employment Type
- Permanent
Manager - Kinver, DY7 Serveline IT is an IT Managed Service Provider, primarily providing IT Infrastructure support for SME Customers. As the manager of the Customer Helpdesk and first-line Support Team, the primary function is ensuring our customers are provided with first class remote IT support from our office … Kinver. Duties and Responsibilities Ensuring that all support requests are responded to and resolved within SLA and customer expectation Providing supervision, coaching and mentoring to all members of the first-line Support Team, carrying out regular one-to-one's and working with individuals to address areas for improvement ...