2 of 2 Customer Requirements Jobs in Sunderland

voice, wireless, and security solutions. This is a hands-on role for someone who thrives in post-sales technical delivery, enjoys leading solution design, and is passionate about driving customer success. About the Role: You'll be responsible for translating high-level designs into detailed, low-level implementations across technologies such as SD-WAN, SD-A, ISE, ACI, Webex … MS Teams, and NextGen firewalls. You'll lead technical direction, manage solution validation, and ensure seamless handover to support teams-all while keeping the customer at the heart of every decision. Key Responsibilities: Capture and translate customer requirements into detailed technical designs. Act as a single point of contact for technical delivery and solution direction. Lead validation … and integration of new and in-life services. Drive improvements in design and delivery processes. Manage customer engagement and statement of work creation. Provide technical leadership in complex bids and strategic solution design. Plan and implement customer migrations, including occasional out-of-hours work. Resolve complex service issues and lead root cause analysis. Ensure compliance with industry standards More ❯

technologies such as SD-WAN, SD-A, ACI, ISE, Webex, MS Teams, and NextGen firewalls, you'll lead solution delivery from post-sale through to handover, ensuring quality and customer satisfaction throughout. Key Responsibilities: Capture and translate customer requirements into detailed technical designs. Act as a single point of contact for technical delivery, ensuring alignment across stakeholders. … Lead solution validation, integration, and testing. Drive consistency in architecture and technical processes to improve efficiency. Own customer migration planning and implementation. Resolve complex technical issues and lead root cause analysis. Provide thought leadership in strategic bids and solution design. Skills & Experience Required: Strong stakeholder management and leadership skills. Proven ability to guide technical teams through complex implementations. Experience … on experience with at least one of the following technologies: Cisco ACI, Nexus, VMware Ability to manage risk and apply mitigation throughout the delivery lifecycle. Passion for delivering outstanding customer experiences. What's in it for You? This role offers a competitive salary, performance-based incentives, and a comprehensive benefits package designed to support your wellbeing and career growth. More ❯