1 of 1 Customer Retention Jobs in Birmingham

teams and customers to deliver excellent service. Client Details This organisation is a well-established company within the technology and telecoms sector, known for its commitment to innovation and customer satisfaction. As a mid-sized business, it offers a collaborative environment where employees can make a tangible impact. Description Act as the primary technical point of contact for assigned … are met efficiently. Collaborate with sales and technical teams to deliver tailored solutions for customers. Provide technical guidance and support during the onboarding process for new clients. Regularly review customer systems to identify potential improvements or upgrades. Resolve technical issues promptly, ensuring minimal disruption to the client's operations. Prepare and deliver technical presentations and reports to both internal … stakeholders. Maintain a strong understanding of the company's product and service offerings to ensure accurate client advice. Build and nurture long-term relationships with key clients to drive customer satisfaction and retention. Profile A successful Technical Account Manager should have: A background in a technical or sales role within for an MSP or VAR and strong understanding of More ❯