1 of 1 Customer Retention Jobs in Birmingham

point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working closely with internal teams to manage the full service lifecycle. … accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead, and document structured Service Review Meetings with key stakeholders Produce and present Service Management ...