19 of 19 Customer Retention Jobs in the West Midlands

At Convergence Group, weve spent the last 20 years building a reputation for being bold, customer-focused, and product-led. Now, as we enter an exciting growth phase, were looking for a strategic, commercially sharp, and people-first leader to join our Operating Board as Director of Customer Success. Youll lead our Service Delivery Managers and Customer Success Managers - the front line of our customer experience - and play a critical role in retention, renewals, and driving Annual Recurring Revenue (ARR). Youll be the voice of the customer across the business, making … sure everything we do aligns with the exceptional service we promise. What Youll Do: Lead the Customer Success function to deliver outstanding service, maximise retention, and drive recurring revenue growth. Design and execute a strategy focused on renewals, satisfaction, and retention, aligned with business growth More ❯

shape an exciting new marketing role within an established software business? Reckon you can come up with and deliver effective communication strategies to improve customer loyalty? Obsessed with effective storytelling? A dab hand at working with loads of different stakeholders? We'd love to hear from you! The Team … e.g. with our much-loved quarterly kick off (a day of team-building activities with a sprinkling of silliness). Main Purpose: Moorepay's Customer Marketing Manager is responsible for delivering communication strategies that will increase customer retention, drive cross-sell/up-sell (XSUS) opportunities … and turn customers into advocates. You'll work closely with the Customer Success, Sales, and Product teams to create compelling marketing programs that improve the customer experience and drive customer lifetime value. Success is measured against retention rates and XSUS sales revenue. Key Accountabilities: Customer More ❯

supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support. We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive … our customers and significantly influence our success. Key Responsibilities Conduct thorough market and competitive analysis to inform pricing strategies across our product portfolio. Analyse customer usage patterns and behaviour to identify optimal price points and value metrics. Develop financial models to assess the impact of pricing changes on ARR … growth, and customer retention Design and implement customer surveys and focus groups to gather feedback on pricing structures and willingness to pay Determine appropriate pricing uplift for cloud migrations and create compelling pricing models for customers transitioning from desktop to cloud Evaluate and recommend pricing changes More ❯

supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support. We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive … our customers and significantly influence our success. Key Responsibilities Conduct thorough market and competitive analysis to inform pricing strategies across our product portfolio. Analyse customer usage patterns and behaviour to identify optimal price points and value metrics. Develop financial models to assess the impact of pricing changes on ARR … growth, and customer retention Design and implement customer surveys and focus groups to gather feedback on pricing structures and willingness to pay Determine appropriate pricing uplift for cloud migrations and create compelling pricing models for customers transitioning from desktop to cloud Evaluate and recommend pricing changes More ❯

Advert ERP Account Manager (SAP Business One, CSM, Customer Success, Account Management, Remote) - Join a leading SAP Gold Partner with fully remote working and uncapped Commission potential! An ERP Account Manager (SAP Business One, CSM, Customer Success, Account Management, Remote) is required by a specialist SAP Business One … You will need the following experience: Proven background in ERP account management, ideally with SAP Business One or similar systems. Strong consultative approach to customer success and business value delivery. Track record of identifying upsell and cross-sell opportunities within an existing client base. Excellent communication and relationship-building … fully remote role with comprehensive support and structured onboarding. You'll receive all the tools and flexibility to thrive in a role focused on customer retention and success, with bonuses linked directly to performance and gross profit contribution. In your day-to-day, you'll conduct Quarterly More ❯

across all channels and ensuring our brand connects deeply and authentically with our audience. You’ll build a high-performing team, shape the full customer journey, and play a pivotal role in growing the business through data-driven decision making and creative, bold digital campaigns. Key Responsibilities Manage and … develop a growing Digital Marketing team across performance marketing (Paid Social, Search, CRM, and Analytics). Define and execute a multi-channel customer acquisition strategy, including Paid Social, Paid Search, Shopping, Affiliates, SEO, and Email. Own and grow D2C eCommerce revenue, ensuring channel performance aligns with business goals. Collaborate … closely with the eCommerce team to drive relevant, high-converting traffic and seamless user journeys. Implement high-performing CRM strategies to enhance customer retention and LTV. Identify new digital growth opportunities and partnerships that align with brand values and profitability targets. Set clear KPIs, regularly report on More ❯

and close deals to secure mutually beneficial agreements. Explore new markets and geographic areas for business expansion. Collaborate with cross-functional teams for cohesive customer acquisition and retention. Requirements: Proven experience in sales, preferably in B2B. Excellent communication, negotiation, and interpersonal skills. Track record of meeting or exceeding targets. More ❯

analyse CRM data , providing insights and recommendations to improve automation performance. Collaborate with the marketing and sales teams to implement lead nurturing sequences and customer retention strategies. Keep documentation & SOPs up to date to ensure smooth onboarding for new users Requirements: Experience with Go High Level (or More ❯

analyse CRM data , providing insights and recommendations to improve automation performance. Collaborate with the marketing and sales teams to implement lead nurturing sequences and customer retention strategies. Keep documentation & SOPs up to date to ensure smooth onboarding for new users. What We Are Looking For Experience with More ❯

sales pipeline to achieve and exceed revenue targets. Collaborate with our Global Sales Team to maximize sales and ensure client retention. Represent Instem at customer meetings, trade shows, and events as required. Maintain accurate records and updates in Salesforce or equivalent CRM systems. Partner with our Operations Team to More ❯

and some of the UKs leading private and public sector organisations. Your Impact Starts Here: Own the Portfolio - Take full responsibility for a strategic customer base, driving both growth & long-term retention while delivering exceptional customer value. Advise with Authority - Act as a trusted advisor, guiding … and align solutions ensuring customers achieve their business goals. What Youll Do as our Account Manager: Own and Grow - Take full responsibility for your customer portfolio, driving retention, profitability, and long-term growth. Be a Strategic Partner - Build senior-level relationships, guide customer strategy, and deliver … actionable Account Development Plans with clear KPIs, and maintain strong in-person engagement through site visits, QBRs, and strategic sessions. Deliver Seamlessly -Collaborate with Customer Success, Service Delivery, and internal teams to ensure flawless execution and ongoing client satisfaction. What You Bring Your Experience Matters: 3+ years proven success More ❯

for overseeing a substantial client portfolio, devising and executing strategies to drive growth and enhance retention. Your primary objectives will include nurturing relationships, meeting customer needs, and ensuring satisfaction through effective management and support. Identify and capitalize on opportunities for business expansion within existing client accounts. Collaborate with the … marketing team to craft engaging campaigns that foster customer engagement and retention. Analyse customer data to uncover valuable insights driving informed business decisions. Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs … environment. Have excellent attention to detail and accuracy. Be curious and stay updated on industry trends to identify opportunities. Experience with CRM systems and customer analytics tools Demonstrate integrity in all interactions About The Company People are at the heart of allpay and we reward our employee with a More ❯

for overseeing a substantial client portfolio, devising and executing strategies to drive growth and enhance retention. Your primary objectives will include nurturing relationships, meeting customer needs, and ensuring satisfaction through effective management and support. Identify and capitalize on opportunities for business expansion within existing client accounts. Collaborate with the … marketing team to craft engaging campaigns that foster customer engagement and retention. Analyse customer data to uncover valuable insights driving informed business decisions. Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs … environment. Have excellent attention to detail and accuracy. Be curious and stay updated on industry trends to identify opportunities. Experience with CRM systems and customer analytics tools Demonstrate integrity in all interactions About The Company People are at the heart of allpay and we reward our employee with a More ❯

for overseeing a substantial client portfolio, devising and executing strategies to drive growth and enhance retention. Your primary objectives will include nurturing relationships, meeting customer needs, and ensuring satisfaction through effective management and support. Identify and capitalize on opportunities for business expansion within existing client accounts. Collaborate with the … marketing team to craft engaging campaigns that foster customer engagement and retention. Analyse customer data to uncover valuable insights driving informed business decisions. Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs … environment. Have excellent attention to detail and accuracy. Be curious and stay updated on industry trends to identify opportunities. Experience with CRM systems and customer analytics tools Demonstrate integrity in all interactions About The Company People are at the heart of allpay and we reward our employee with a More ❯

HubSpot CRM Manager Location: Hybrid (Staffordshire HQ 2days a week) Salary: £55,000 - £60,000pd DOE + up to £10,000 bonus Are you a HubSpot expert ready to make waves in the world of CRM? This is your chance More ❯

doing: Develop and maintain strong client relationships with existing maintenance accounts, ensuring service satisfaction while cross-selling additional offerings to increase revenue and client retention Drive new business opportunities across targeted sectors such as Facilities Management (FM), Housing, and end-user markets through direct sales activity and strategic … relevant to FM service providers Understanding of fire door inspection and compartmentation principles, with the ability to identify compliance needs and remedial opportunities within customer premises Track record of achieving or exceeding revenue targets, ideally with experience managing a sales pipeline exceeding £200k annually Do you see yourself reflected More ❯

doing: Develop and maintain strong client relationships with existing maintenance accounts, ensuring service satisfaction while cross-selling additional offerings to increase revenue and client retention Drive new business opportunities across targeted sectors such as Facilities Management (FM), Housing, and end-user markets through direct sales activity and strategic … relevant to FM service providers Understanding of fire door inspection and compartmentation principles, with the ability to identify compliance needs and remedial opportunities within customer premises Track record of achieving or exceeding revenue targets, ideally with experience managing a sales pipeline exceeding £200k annually Do you see yourself reflected More ❯

doing: Develop and maintain strong client relationships with existing maintenance accounts, ensuring service satisfaction while cross-selling additional offerings to increase revenue and client retention Drive new business opportunities across targeted sectors such as Facilities Management (FM), Housing, and end-user markets through direct sales activity and strategic … relevant to FM service providers Understanding of fire door inspection and compartmentation principles, with the ability to identify compliance needs and remedial opportunities within customer premises Track record of achieving or exceeding revenue targets, ideally with experience managing a sales pipeline exceeding £200k annually Do you see yourself reflected More ❯

doing: Develop and maintain strong client relationships with existing maintenance accounts, ensuring service satisfaction while cross-selling additional offerings to increase revenue and client retention Drive new business opportunities across targeted sectors such as Facilities Management (FM), Housing, and end-user markets through direct sales activity and strategic … relevant to FM service providers Understanding of fire door inspection and compartmentation principles, with the ability to identify compliance needs and remedial opportunities within customer premises Track record of achieving or exceeding revenue targets, ideally with experience managing a sales pipeline exceeding £200k annually Do you see yourself reflected More ❯