6 of 6 Customer Retention Jobs in the West Midlands

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head … Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction

Company description: ClearCourse Job description: Role - Customer Support Specialist Location Warwick Role type Hybrid, Perm Join IntelligentGolf , part of the ClearCourse Group, and help golf clubs across the UK get the best from the market-leading club management system. If you love golf and enjoy solving problems, this role … team. What Youll Do Support clubs via phone, email & helpdesk Troubleshoot queries and escalate development needs Deliver online and in-person system training Support customer onboarding & data set-up Keep CRM/helpdesk records accurate Build relationships that support customer retention What Youll Bring Strong

relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success. In this role, youll take ownership of a portfolio of corporate clients, managing the full … customer lifecycle from post-sale onboarding through to long-term relationship development. Youll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement. Key Responsibilities Client Onboarding & Implementation Lead the end-to-end onboarding process

Customer Success Manager (SaaS) Birmingham (hybrid – 1–2 days per week in the office, rest remote) Circa £35,000 base (depending on experience) + commission Private medical, life assurance, pension, electric car and cycle schemes, 25 days’ holiday + bank holidays Our client is an ambitious, rapidly growing financial … support, including online sessions and group demonstrations Gather feedback and testimonials to showcase client success and improve the service Consistently meet targets for client retention and growing existing accounts Manage your day-to-day activities and pipeline in the customer relationship management system Work with Product

solutions Work collaboratively with Marketing and internal teams to drive opportunity Maintain accurate records in the CRM and produce clear, professional proposals Ensure exceptional customer experience and retention through strong communication Must Haves Minimum 3 years proven success in B2B business development or sales Experience working within

Our client are an international software company and are seeking to hire a senior account manager that will be responsible