12 of 12 Customer Retention Jobs in the West Midlands

Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯

leading provider of golf club management software, supporting hundreds of clubs with everything from competitions and handicapping to membership and payment solutions. We are seeking a motivated and enthusiastic Customer Support Specialist to join our Warwick-based team. In this role, you will assist customers with enquiries and requests, manage support cases via our helpdesk system, and deliver training … solution. This is a fantastic opportunity for someone who is passionate about golf, enjoys problem solving, and wants to be part of a friendly, hardworking team. Key Accountabilities: Resolve customer support queries via telephone, email, and online helpdesk Escalate and document development requirements where needed Manage data entry into CRM and helpdesk systems Support customer implementation projects Deliver … customer training sessions on system use Work with a customer retention plan to build strong client relationships Required Skills & Experience: Strong IT and web skills, with a good aptitude for problem solving Comfortable working under pressure with excellent attention to detail Clear, professional, and accurate written communication skills Excellent telephone manner with a customer-first More ❯

Product Manager - SaaS - UK/Global Markets - Solihull based (hybrid 3 days ) £65K-£70K + bens We are looking for a strategic, data-driven, and customer-focused Product Manager to drive innovation across UK and global markets. As a cross-functional leader, you will collaborate closely with Engineering, Product Marketing, Sales, Customer Success, and customers to define and … deliver high-impact features that drive customer retention, business growth, and platform stability. Key areas of responsibility: Strategic Roadmap Ownership & Execution Planning & Agile Execution Customer & Data-Driven Decision Making Cross-Functional Leadership & Collaboration The successful candidate will bring the following skills and value to the team in Solihull: 5 years of experience in product management, with … a track record of successfully shipping B2B SaaS products. Experience working with CRM platforms, customer engagement tools, or workflow automation solutions. Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies. Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs. Experience with analytics and business intelligence More ❯

Product Manager - SaaS - UK/Global Markets - Solihull based (hybrid 3 days ) £65K-£70K + bens We are looking for a strategic, data-driven, and customer-focused Product Manager to drive innovation across UK and global markets. As a cross-functional leader, you will collaborate closely with Engineering, Product Marketing, Sales, Customer Success, and customers to define and … deliver high-impact features that drive customer retention, business growth, and platform stability. Key areas of responsibility: Strategic Roadmap Ownership & Execution Planning & Agile Execution Customer & Data-Driven Decision Making Cross-Functional Leadership & Collaboration The successful candidate will bring the following skills and value to the team in Solihull: 5 years of experience in product management, with … a track record of successfully shipping B2B SaaS products. Experience working with CRM platforms, customer engagement tools, or workflow automation solutions. Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies. Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs. Experience with analytics and business intelligence More ❯

regardless of their maturity. About The Role The Billing, Collections & Retention Specialist plays a key role in ensuring accurate and timely billing, effective cash collection, and proactive customer retention through renewals and dispute management. You'll be managing UK-based renewals, ensuring timely processing, documentation, and approvals. The role encompasses various operational domains - such as … invoicing, credits, collections, reconciliations, administration of renewals, and processing of sales orders. This role is a hybrid finance role that supports both finance and customer operations, ensuring the financial accuracy of the ledger while also enhancing the overall customer experience. A core focus will be serving as the primary point of contact for customer inquiries regarding billing … the resolution of disputes with internal teams, ensuring effective communication and prompt results. Role Requirements Candidates should be able to demonstrate a keen attention to detail, a focus on customer needs, and effective collaboration among teams in previous roles. Knowledge of UK-based renewal processes and regulatory requirements would be advantageous. What Makes Us Great Six Degrees has been More ❯

Customer Success Manager £40,000 - £42,000, plus benefits Wolverhampton – Hybrid Due to ongoing business growth, an exciting opportunity has opened up to join a dedicated team that prioritises client success. As the primary point of contact for customers, you’ll foster strong, positive relationships while ensuring their needs are met and their expectations are clear. Your focus will … be on driving customer satisfaction and retention, helping clients achieve their goals while strengthening long-term partnerships. Main Areas of Responsibility for the Customer Engagement Manager: Responds to enquiries and concerns from customers Arranges regular customer reviews and advising the most effective approach to achieve their goals Manages relationship between business and customers – handling contracts … other contract opportunities Ensure customers ultimately have realistic expectations, and they are clear of what we can deliver, and when we can deliver it Ensures regular contact with every customer Retains commercial ownership of customer projects and attends steering meetings as appropriate Skills and Experience for the Customer Engagement Manager: 3 years+ experience with ERP system such More ❯

a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯

OT Cyber Security Engineer Stone - Staffordshire (travel into the office once per week with the odd customer site visit in the UK) Permanent Up to 65k A leading company in operational technology and digital transformation is seeking an experienced Industrial Control Systems (ICS) Operational Technology (OT) Cyber Security Engineer to join their Service and Support team. The role involves … develop and implement cybersecurity solutions, lead risk mitigation efforts, mentor junior team members, and support project management and business development activities. The position requires travel to the office and customer sites across the UK. Essential Experience: Education & Experience : Bachelor's degree in computer/system science and 5+ years in cybersecurity, with 2+ years in critical infrastructure/ICS … Standards : Familiarity with frameworks such as NIST 800-53/800-82, ISO 27001, IEC 62433, NIS-R, etc. Stakeholder Management : Proven ability to manage relationships at all levels. Customer Focus : Commitment to customer service and performance culture. Clearance : Must be eligible for SC (Security Check) clearance. Desirable Experience: Experience in both engineering and non-engineering environments. Familiarity More ❯

your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯

Hybrid - Leicester (2x days a week) THE COMPANY Our client is a leading UK brand with a subscription-based model. They serve a large, loyal membership base, making customer behaviour, retention, and lifetime value key to their growth. Data and reporting are central to driving these insights. We’re looking for a Product Data Analyst to join … a growing data team during an exciting phase of expansion. This role offers the chance to shape how analytics drives product decisions and customer strategy in a fast-paced, subscription-based business. You’ll work closely with product, engineering, and commercial teams to uncover customer behaviour, run deep-dive analysis, and deliver insights that directly impact business performance. … a data-first approach across the organisation. THE ROLE Translate data into actionable insights that inform product strategy Build and maintain dashboards and self-serve tools for stakeholders Analyse customer behaviour to identify opportunities and pain points Partner with cross-functional teams to embed data into decision-making SKILLS AND EXPERIENCE Strong SQL skills Experience with dbt for data More ❯

the Role Applause IT is recruiting on behalf of a leading EPOS technology provider specialising in ICRTouch systems and LCG Payment Solutions . We are looking for a proactive, customer-focused EPOS Account Manager to manage and grow relationships with our existing client base across the UK. This is not a new business role - your focus will be on … cross-sell opportunities, including: LCG Payments integration Handheld devices & kitchen screens Stock control modules QR order-to-table solutions Support packages and licences Ensure contract renewals and high client retention Collaborate with internal teams (support, projects, payments) to deliver a seamless service Conduct UK-wide client visits as required Support multi-site expansion opportunities Keep CRM updated with … technology Strong relationship-building skills with commercial awareness Comfortable with UK-wide travel and holding a full driving licence Organised, proactive, and commercially focused Motivated by client satisfaction, retention, and business growth Benefits Competitive salary + performance-related bonus/commission Company pension scheme Regular team socials and company events Access to sports clubs and client entertainment opportunities More ❯