10 of 10 Customer Retention Jobs in the West Midlands

our team. Based at our Head Office in Digbeth , the successful candidate will drive data-led decision-making across our marketing activities. Using Salesforce Marketing Cloud, focusing on optimising customer segmentation, refining audience selections, and analysing customer behaviours to support personalised, high-performing campaigns. You will also be responsible for delivering actionable insights to enhance customer engagement … retention, and loyalty, while ensuring data accuracy and regulatory compliance. By leveraging customer and marketing performance data, the CRM Insight Analyst plays a key part in supporting commercial growth and helping the business tell a compelling story through data. What you'll do: Apply analytical knowledge and measurement to determine the effectiveness of CRM, Marketing and Business … product development pipeline by providing insightful data analytics, models and metrics Support ad-hoc analysis requirements or data requests from key business stakeholders Aid the strategic development of the customer database, integrating new data sources and developing capabilities to meet business objectives Working with the CRM Manager to ensure the database is updated with analytical content to meet the More ❯

Customer Success Manager - On-Site | Evesham, Worcestershire £35,000-£45,000 DOE | 23 Days Annual Leave + Bank Holidays | BUPA Healthcare | Growing Tech Business I'm working exclusively with a fast-growing technology business based in Evesham to recruit a Customer Success Manager who will take ownership of the full customer journey - from onboarding through to renewals … ll report directly to the COO and work in close partnership with the sales and account management teams to ensure customers receive excellent service and ongoing value. Key Responsibilities: Customer Onboarding & Implementation: Lead seamless onboarding for new clients, ensuring successful adoption of products and services. Training & Support: Deliver tailored training and ongoing support to help clients get the most … from the platform. Customer Engagement & Retention: Build strong, lasting relationships with customers, driving satisfaction and loyalty. Upselling & Renewals: Identify and act on opportunities to cross-sell, upsell, and renew accounts. Team Management: Manage two direct reports in the Customer Success team - supporting their development, performance, and daily operations. Internal Collaboration: Work closely with internal sales and More ❯

We have a new opportunity for a passionate and self-motivated CRM Executive to take the lead in shaping and executing our client communications strategy across the entire customer journey, from lead nurturing to long-term retention. In this pivotal role, you'll drive the success of our E-Commerce and gallery objectives by delivering intelligent, personalised, and high … Mailbox, you'll be reporting to the Head of Digital Marketing, managing the roll-out of automated workflows, championing best practices, and exploring new CRM functionalities to ensure every customer touchpoint reflects the highest standards of communication. With a strong grasp of GDPR and the CAN-SPAM Act, you'll be a guardian of compliance and data integrity, playing … performance metrics, enabling data-led optimisation and refinement of future email and CRM campaigns. • Innovating and leading in CRM strategy by researching emerging trends and tools, developing strong client retention strategies to increase Customer Lifetime Value (CLTV), and contributing to the evolution of our CRM platforms and tools. What We Will Offer You: • A salary of up More ❯

Product Manager CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 75,000 + bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location West Midlands/Birmingham/Solihull … days per week in the office Salary £60,000 75,000 + bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

Product Manager – CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 – 75,000 bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location – West Midlands/Birmingham/Solihull – 2 days … per week in the office Salary £60,000 – 75,000 bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end delivery of … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

Product Manager – CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 – 75,000 + bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location – West Midlands/Birmingham/Solihull … days per week in the office Salary £60,000 – 75,000 + bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

to senior stakeholders. Support tender submissions and renewal processes where applicable. Keep up-to-date with public sector procurement frameworks, regulations, and trends. Requirements Proven experience in account management, customer success, or B2B sales, preferably in a SaaS or fleet-related environment. Experience working with or selling to public sector clients in the UK. Strong understanding of account planning More ❯

your sales career in the world of Networking solutions? At Convergence Group, we have over 20 years of success built on a resliiant work ethic, continuous improvement and a customer-first mindset. As we enter an exciting phase of growth we're looking for exceptional Account Managers to play a pivotal role in shaping our future. This is a … strategic voice between our business and some of the UK's leading public and private sector organisations, shaping the future of connectivity with industry leading networking solutions and outstanding customer service. Your Impact Starts Here: Own the Portfolio - Take full responsibility for a strategic customer base, driving both growth & long-term retention while delivering exceptional customer … Partnerships - Strengthen client relationships and align solutions ensuring customers achieve their business goals. What You'll Do as our Account Manager: Own and Grow - Take full responsibility for your customer portfolio, driving retention, profitability, and long-term growth. Be a Strategic Partner - Build senior-level relationships, guide customer strategy, and deliver solutions across LAN, WAN, WiFi More ❯

members across the Asset Protection Group. Participate in networking events. Coordinate with operations on key client margins and mobilization timelines. Manage key accounts and support growth where applicable. Oversee customer care and retention strategies. Lead marketing activities to demonstrate ROI. Identify and support new revenue streams, such as new sectors. Provide competitor insights to the Board. Location … goals for 2025/2026. Build a robust sales pipeline (meetings, tenders, quotes). Ensure sales and marketing activities are tracked and successful. Utilize CRM systems effectively to track customer journeys. Enhance CFS's reputation and market presence in target sectors. Person Specification Self-motivated with strong commercial focus. Proven experience in selling sprinkler installations. Leadership qualities with motivational More ❯

Location: Coventry Here at Skillshub were looking to expand our customer success team as it strategically important to the company to provide our clients with the best customer service. The Customer Success Coordinator is an account manager, introduced to the customer at the sign off of terms and conditions, and primarily becomes the face to the … customer as implementation is completed and the customer goes live with their Learning platform and/or content solution. Working closely with the sales team and content developers, the Customer Success Coordinator will be an influential person that drives excellent customer service each day, along with helping to identify continuous improvement opportunities to support our client … base along with providing ongoing virtual support and training opportunities. We require a task focussed person to provide an incredible customer experience through the duration of our clients contract Key Responsibilities: Effectively managing the lifecycle of Customer Service activities, from go-live, customer support, ongoing configuration and addressing improvement opportunities Driving customer retention, focusing More ❯