3 of 3 Customer Retention Jobs in East London

Product, Engineering and Services Own the data platform end to end: data lake, Snowflake data warehouse, ingestion and governed company KPIs such as ARR, customer retention, realised customer value, touchless rate and cost to serve Deliver, with RevOps and Account Management, a joined customer dataset … they can answer which customers get value, renew or expand, and what they cost to serve Set data governance with InfoSec: access controls, retention and deletion, and clear ownership for every data source Make our data AI-ready: evaluation datasets for AI Engineering, trusted context for agents ...

coding agents draft models, tests and documentation, while you own definitions, review and quality Own the metrics layer: one tested definition each for ARR, customer retention, realised customer value, touchless rate and cost to serve, with a first version in use within your first six weeks … Move existing Metabase and customer review reporting onto governed models, and retire duplicate dashboards together with their owners Enable Finance, RevOps, Commercial, Product, Engineering and Services to self-serve, including plain-language analytics on top of the metrics layer, and help choose our analytics tooling Agree definitions with business ...

professionalised, measured, or repeatable. We operate a blended model: national capability and standards, with service and response delivered locally so the customer experience stays local. Target state: Customers should be owned by the group, not solely by the subsidiary, with the group holding the capability to sell. Target market … sales process: qualification, pitch, proposal, close. Deliver this as part of a 90-day sales playbook for onboarding and integration, with focus on client retention, brand transition, and account manager and sales rep onboarding and training. Drive cross-sell and upsell enablement across the existing base, with defined ...