1 to 25 of 33 Customer Retention Jobs in London

Customer Success Manager (SaaS) Our client is a rapidly scaling SaaS startup experiencing exceptional momentum, having grown 300% year-on-year. As part of their continued expansion, they are seeking a Customer Success Manager to play a key role in delivering value to customers and supporting long-term … facing role suited to someone who enjoys working with data, managing projects, and operating in a fast-paced, high-growth environment. The Role The Customer Success Manager will be responsible for managing the customer journey from onboarding through to renewal and expansion. Working closely with customers, they will ...

Overview We’re looking for a Director of Product – Customer Growth to lead one of the most critical and high-impact areas at Trainline. Operating at Director level , this role sets the vision and strategy for Customer Growth globally, with a particular focus on paid customer propositions … core pillar of Trainline’s future customer offering. This includes assessment and scaling of new opportunities such as subscription, add-ons, loyalty and bundling. You will own the strategy and outcomes across the full customer lifecycle - acquisition, retention, engagement, and resurrection - and lead the development ...

growing Microsoft Partner globally, with a presence in the UK and Europe for just over four years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role … Account Ownership & Growth: Own and manage a defined portfolio of mid-market Microsoft cloud customers, serving as the primary commercial point of contact. Drive customer retention, renewal, and expansion across Microsoft 365, Azure, and related cloud services. Identify and execute upsell and cross-sell opportunities aligned ...

performance of the WCF business, including ownership of the strategy, execution, and achievement of commercial targets across pipeline generation, sales, and customer retention**.******What you’ll do***** Define and execute the end-to-end strategic roadmap for Kyriba’s Working Capital Finance business for both banks … corporates, collaborating with functional teams (Marketing, Sales, Product, Engineering. Legal, and others)* Enable commercial performance (incl pipeline growth, sales, and customer retention) and operational aspects (incl funding relationships, supplier onboarding, implementation)* Monitor product performance, customer satisfaction, and market trends to identify growth opportunities.* Influence and coordinate ...

strategy, leading our core sales teams. This role is ideal for a proven leader who can balance short-term commercial performance with long-term customer value creation. You will inspire and coach a talented sales organisation to move beyond transaction-based selling and engage customers at a strategic level … expected to perform any other duties which might reasonably be required by the business. Commercial Leadership: Own revenue-generating functions — from sales performance to customer retention and account expansion Strategic Go-to-Market: Define and execute a coherent, value-led GTM strategy that reflects MTI’s services ...

inside IR35 | Contract until 31st July (likely extension) We're working with a global organisation to hire a BI Reporting Analyst to support their Customer Success function (international markets), with a strong focus on growth, retention and account expansion. This is a highly visible role where … play a key part in turning data into actionable insights, supporting decision-making across Customer Success, Sales and Marketing teams. You'll be responsible for building impactful dashboards, analysing performance and delivering insights that drive customer retention and revenue growth. Design and develop interactive dashboards ...

corporate travel sales or account management within a TMC or travel tech environment Strong track record in new business development and corporate client retention Deep understanding of travel management systems, OBTs, and GDS platforms Experience negotiating complex corporate contracts, including mark-ups, transaction fees, and commissions Excellent communication ...

businesses create, edit, sign, and streamline document workflows at scale. This role owns end‐to‐end product leadership, with a strong focus on customer retention and long‐term value creation. You will drive product‐led growth through experimentation, lifecycle engagement, and funnel optimization across activation, retention … Drive pdfFiller’s AI and innovation roadmap – ensuring we delight customers both today and in the future Own portfolio‐level roadmap prioritization informed by customer insight, market research, and competitive intelligence Drive product‐led growth by optimizing the full user journey, conversion funnels, retention loops, and unit ...

become an integral part of our dynamic revenue team. You will play a key role in driving both new business acquisition and customer retention, building relationships with prospective and existing members, and creating valuable revenue opportunities. This is an exciting opportunity for someone who enjoys outbound sales … managing customer relationships, and earning uncapped commission while contributing directly to business growth. About Us: Transport Exchange Group is a rapidly growing software (SaaS) company dedicated to providing cutting-edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation ...

central London. Joining the EMEA Commercial team, the Programme Manager will be responsible for initiating and managing strategic programs that will drive commercial outcomes, customer growth and retention. This is a cross-functional role where you will partner with stakeholders from across business Marketing, Sales, Partnerships, Product and Customer … role in SaaS Enterprise, Sales and Go-To-Market. Demonstrated, hands-on experience driving projects related to high-touch account management, B2B sales and customer retention strategies. Demonstrated ability to influence at VP level and above Demonstrated ability to build strong partnerships across teams. Ability ...

differentiated value proposition. Moreover, the company continues to reinvest heavily in product development. This commitment includes AI-enabled partnerships that enhance usage, deepen customer value and support long‐term subscription growth. The Chief Sales Officer Role Reporting directly to the CEO, the Chief Sales Officer takes full accountability … business is achieving strong and sustained performance, with approximately 45% ARR growth and 32% growth in booked revenue. This momentum stems from exceptionally high customer retention, multi‐year contracts and built‐in price increases. At the same time, the business maintains negligible churn. Looking ahead, growth will ...

meet the clients needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited ...

role is leading enterprise go‐to‐market strategy, successfully taking new products to market and embedding them in both existing and new customer relationships. Commercial Growth and ARR Scaling Opportunity FromCounsel is delivering consistent commercial performance, with c.45% ARR growth and 32% growth in booked revenue, supported by exceptionally … high customer retention, multi‐year contracts and built‐in price increases, resulting in negligible churn. The next phase will focus on product expansion, the continued rollout of value‐based pricing, and deeper penetration of the existing customer base, as the platform scales further across enterprise legal ...

Reed.co.uk is looking for a Customer Success Manager to join their team in Holborn, London. Overview As a Customer Success Manager you will have a key strategic role within reed.co.uk. As a customer focussed individual you are motivated and engaged by providing service excellence to our clients. … strong credible relationships with our clients by supporting them to optimise and maximise their return on investment (ROI) from our offering Analysing and monitoring customer data to draw insights and optimisations, communicating those findings to clients and adjusting campaigns for better performance Actively organising and managing operational and strategic ...

side buyer at a bank or fintech can immediately understand why it matters to them. You’ve built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture. What you will be doing Lead the definition of Flow … features, workflows, and data requirements — from customer discovery through to prioritization and post‐launch measurement. Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done in payment authorization across different verticals. Articulate clear, well‐reasoned requirements for Flow within ...

econometrics and have a very extensive and deep stakeholder base across 30+ areas of Sky, covering every subject - from market & prospect headroom through to customer retention and everything in between! What you'll do: As an Analytics Manager in the Advanced Analytics team in Consumer Strategy … Head of Department level and articulating both the so what and the now what. Advanced SQL user with experience querying and manipulating large-scale customer, transactional, or behavioural datasets to deliver accurate, high-impact analysis independently. Experience in using advanced analytical techniques (e.g. causal inference, statistical modelling, predictive methods ...

econometrics and have a very extensive and deep stakeholder base across 30+ areas of Sky, covering every subject - from market & prospect headroom through to customer retention and everything in between! What you'll do: As an Analytics Manager in the Advanced Analytics team in Consumer Strategy … Head of Department level and articulating both the so what and the now what. Advanced SQL user with experience querying and manipulating large-scale customer, transactional, or behavioural datasets to deliver accurate, high-impact analysis independently. Experience in using advanced analytical techniques (e.g. causal inference, statistical modelling, predictive methods ...

econometrics and have a very extensive and deep stakeholder base across 30+ areas of Sky, covering every subject - from market & prospect headroom through to customer retention and everything in between! What you'll do: As an Analytics Manager in the Advanced Analytics team in Consumer Strategy … Head of Department level and articulating both the so what and the now what. Advanced SQL user with experience querying and manipulating large-scale customer, transactional, or behavioural datasets to deliver accurate, high-impact analysis independently. Experience in using advanced analytical techniques (e.g. causal inference, statistical modelling, predictive methods ...

econometrics and have a very extensive and deep stakeholder base across 30+ areas of Sky, covering every subject - from market & prospect headroom through to customer retention and everything in between! What you'll do: As an Analytics Manager in the Advanced Analytics team in Consumer Strategy … Head of Department level and articulating both the so what and the now what. Advanced SQL user with experience querying and manipulating large-scale customer, transactional, or behavioural datasets to deliver accurate, high-impact analysis independently. Experience in using advanced analytical techniques (e.g. causal inference, statistical modelling, predictive methods ...

Revenue generation & overall growth - Identify growth opportunities within accounts and lead commercial negotiations Develop account plans to drive upsell, cross-sell, and renewal strategies Customer satisfaction & retention Build trusted relationships with key stakeholders across client organizations up to and including C Suite Act as the primary point … strategies A thorough understanding of the FX market and how it influences the remittance industry Collaborate with cross-functional teams: including marketing, product, and customer ops, to align strategies, drive innovation, and deliver solutions for enterprise customers. Leverage clear communication and teamwork to streamline workflows, resolve challenges, and ensure ...

empowered team committed to delivering smarter growth with integrity and creative thinking. We are super proud of the fact that our customer retention is one of the highest in the industry. Our business was built and revolves around 4 key values: Pull Together - We pitch in with ...

from discovery to launch and beyond, ensuring our platform remains at the forefront of the industry. You will collaborate closely with our engineering and customer-facing teams to meet market demands and customer needs. Join our innovative and ambitious team of talented, international enmaccians to not only shape … trading, and integrating our platform for pre-/post-trade services. Define the product roadmap and strategy, taking into consideration market trends, competitive analysis, customer needs and feedback. Identify and evaluate growth opportunities (e.g. professional trading, new regions, and green/environmental commodities) and new market segments to expand ...

Role We are seeking a driven candidate to join our Commercial team as an Account Manager, focusing on all aspects of account management and customer success. As Account Manager, you will be responsible for managing and growing key client relationships. Reporting to the Sales & Account Director - Fintech … will play a strategic role in driving customer success, increasing account value, ensuring long-term retention, and delivering value to our clients. Responsibilities Act as a trusted advisor to clients, ensuring their success with our products and services Develop and execute account growth strategies, identifying opportunities ...

markets. The Company We are a global healthcare technology organisation operating a highly attractive recurring revenue model, where long term growth is driven by customer acquisition, retention and lifetime value. The business is scaling rapidly across international markets, supported by increasing investment in healthcare technology and reimbursement. ...

senior, hands‐on product leadership role suited to someone who can balance strategy with execution, vision with pragmatism, and innovation with real customer value. Key Responsibilities Product Vision & Strategy Own and evolve the end‐to‐end product vision for ECA’s SaaS platform. Build a compelling product story that … ensuring the platform continues to perform as it scales. Commercial & Market Alignment Work closely with the team to align product direction with revenue growth, customer acquisition and retention goals. Support go‐to‐market initiatives with strong product positioning, messaging and enablement. Monitor market trends, competitor offerings ...