1 to 25 of 178 Customer Retention Jobs in London

digital marketing agencies within their partner program. This role focuses on recruiting new SMB agencies, managing relationships with existing partners, and executing joint go-to-market strategies to enhance customer acquisition and retention. If you're passionate about partnerships, business development, and driving agency success, this is an exciting opportunity to make a significant impact. This is a … Manage and grow relationships with both newly acquired and existing Growth Partners, acting as their primary point of contact. Develop and execute joint go-to-market strategies to drive customer acquisition and business growth. Build strong, effective relationships with partners to ensure alignment on goals and priorities. Contribute to the development of new client acquisition strategies using available channels … materials to support partners and enhance their sales effectiveness. Analyze partner performance metrics, identify trends, and implement data-driven improvements. Work cross-functionally with teams to ensure smooth onboarding, customer success, and ongoing support. Required Skills & Qualifications: Bachelor's degree in Business, Marketing, or a related field. Solid experience in partnerships and business development, preferably in a SaaS or More ❯

And we celebrate shared success as goals and milestones are achieved. Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, keep reading - an exciting opportunity awaits as Global Renewals Sales Director . In this pivotal role, you'll drive the renewals process, ensuring customer retention, revenue growth, and high customer satisfaction. You'll be responsible for developing and executing a strategic renewals plan, collaborating closely with cross-functional teams - including Sales, Customer Success, Marketing, and Product - and using data-driven insights to optimize renewal rates and identify upsell and cross-sell opportunities. You will also oversee all aspects of renewals operations … a global renewals strategy to maximize retention and revenue. Identify upsell and cross-sell opportunities within the renewals process. Develop pricing and contract strategies to align with customer needs and company goals. Set clear performance goals, KPI, and metrics for the renewals team. 2.Customer Retention & Relationship Management: Collaborate with Customer Success to ensure seamless More ❯

with clients. Ability to build and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets are essential traits for driving … ability to thrive in a fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization. More ❯

supported by our world-class team of industry experts. Sound like Relo Metrics could be a good fit for you? Check out our Careers page to learn more! Sr Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional with a demonstrated ability to successfully deliver on Relo Metrics and client goals. This is a … hybrid role with the expectation to work in our London office 2-3 days a week. At Relo Metrics, the Customer Success team's key focus is to help our clients achieve their business goals and ensure they recognize ongoing value from their investment in our products. We build strong relationships with … key stakeholders across client organizations to earn trust as thought leaders. The Senior Customer Success Manager will manage a portfolio of Enterprise and SMB clients, focusing on client retention and upsell. Your strategic account management will enable product optimization and industry best practices. You should have a strong passion for sports, previous hands-on account management experience More ❯

with our product (to include product marketing) and engineering teams, helping them to shape products and features that drive value to our clients and their employees and/or customer base. Reporting directly to our UK Managing Director, you'll be instrumental in shaping our commercial strategy, scaling our client base, and accelerating growth in new and existing markets. … marketing, bids and channel partnerships. Responsibility for a combined team of around 75 people across the B2B organisation. Define and implement a high-impact GTM strategy aligned with client retention and ambitious growth targets. Own pricing, packaging, and commercial positioning across a wide variety of client segments. Lead a high-performing commercial team with clear accountability and performance … relationships with our product (including product marketing) and engineering teams, helping them to shape products and features that drive value to our clients and their employees and/or customer base. Collaborate with the UK MD and Global CEO on planning and forecasting. Monitor and analyse commercial performance metrics, adjusting strategies to achieve targets. Proactively use data to drive More ❯

with our product (to include product marketing) and engineering teams, helping them to shape products and features that drive value to our clients and their employees and/or customer base. Reporting directly to our UK Managing Director, you’ll be instrumental in shaping our commercial strategy, scaling our client base, and accelerating growth in new and existing markets. … marketing, bids and channel partnerships. Responsibility for a combined team of around 75 people across the B2B organisation. Define and implement a high-impact GTM strategy aligned with client retention and ambitious growth targets. Own pricing, packaging, and commercial positioning across a wide variety of client segments. Lead a high-performing commercial team with clear accountability and performance … relationships with our product (including product marketing) and engineering teams, helping them to shape products and features that drive value to our clients and their employees and/or customer base. Collaborate with the UK MD and Global CEO on planning and forecasting. Monitor and analyse commercial performance metrics, adjusting strategies to achieve targets. Proactively use data to drive More ❯

performance and user behaviour. Provide regular reports and insights on key performance metrics, including sales, traffic, and conversion rates. Use data-driven insights to make informed recommendations for improvements. Customer Experience & Retention: Improve the online customer journey by enhancing website navigation, checkout processes, and personalisation. Work with customer service teams to address online-related inquiries … and issues. Develop and implement loyalty and retention strategies to encourage repeat business. Skills & Qualifications: Proven experience in an E-commerce Manager role, preferably within the travel or tourism industry. Proficiency in web analytics tools such as Google Analytics, Google Search Console, and other SEO tools. Experience with digital marketing strategies, including PPC, SEO, email marketing, and affiliate More ❯

transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operations. You'll work closely with the Account Teams, ProServe Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth. As ProServe's customer relationship owner you'll be primarily focused on all elements the sales engagement, defining business outcomes for customers by building … trust, identifying applicable AWS Professional Services offerings and creating proposals and securing customer signoff of Statements of Works (SOW). Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO) as outlined in the SOW. Your experience in selling services into Financial Services organisations will equip … CRM systems coupled with strong analytical, problem-solving, and project management abilities. PAEs performance will be measured against key metrics including but not limited to Revenue, Billable Bookings and customer satisfaction (CSAT). The AWS Professional Services organisation is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work More ❯

optimise our marketing efforts and drive growth. As a Marketing Analyst at VEED, you'll work closely with the Marketing and Growth team to: Track performance Improve lead generation, customer acquisition and retention If you love working with data, uncovering trends, and helping shape marketing strategies, this role is for you and you will have great scope … media, website analytics) to assess performance and ROI Develop and maintain dashboards and reports to track key marketing KPIs Proactively deliver actionable insights and recommendations to improve lead generation, customer engagement, and conversion rates Work closely with marketing, sales, and product teams to align strategies and improve funnel performance Collaborate with the development team to set up new marketing … analytics tracking using Google Tag Manager and improve existing tracking Segment audiences and analyse customer behavior to support targeted marketing efforts Support attribution modeling to understand which marketing channels drive the highest impact Assist in forecasting and budgeting for marketing campaigns Stay updated on industry trends, analytics tools, and best practices in SaaS marketing Get involved in building and More ❯

Customer Retention and Operations Manager Department: Commercial Employment Type: Full Time Location: London, UK Description The Churn and Operations Manager is responsible for developing and executing strategies to minimize customer churn, increase user retention. The candidate will also be responsible for optimizing operational processes that help reduce churn and increase customer retention This … role involves analyzing customer data to identify churn risks, implementing proactive retention strategies, and refining operational workflows to support customer satisfaction and retention. The ideal candidate will have a strong background in customer success, data analysis, and operations management, with a proven ability to drive process improvements and reduce churn. As a business we not … and highlight key reasons why customers are considering or choosing to move away from us. They will be responsible for building and actioning a strategy to reduce the % of customer churn. We are a flexi-first business and value in-person collaboration and make an effort to get together when and where makes the most impact. Key outcomes of More ❯

Senior Manager, Customer Success & Services Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet … on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London, UK What you'll do as a Senior Manager of Customer Success, DACH You will lead a team of Customer Success Managers and Customer Solutions Engineers (CSEs), who are tasked with driving transformational change helping our largest enterprise … and leadership to ensure proper regional & cross-regional coordination. To aid your team, you will work closely with every team at Cloudflare, from Sales, Sales Engineering, Product, Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for More ❯

overseeing the CX program for the EMEA region, reporting to the Global CX Program Lead. The role is focused on ensuring a positive overall experience across all interactions a customer has with Digital Realty, including marketing, sales, site experience, products and services, support, and more. The scope of the role considers the overall journey and impression left on the … customer to identify opportunities to improve processes, communication, and touchpoints. By combining industry knowledge with a customer-first approach, the Senior Regional Customer Experience Manager will play a critical role in driving customer satisfaction, operational excellence and business growth in their region. What youll do Developing and implementing strategies to improve customer interactions across multiple … touchpoints and channels. Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience. Collaborating with cross-functional teams, such as marketing, sales, product development, global process owners, and the customer success team, to align customer experience efforts with business goals Recommending More ❯

SVP Data & Insights Contract: 6 months FTC Location: London/Hybrid (3 days a week) About Reward Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences … for consumers resulting in increased customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay … and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value. Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last More ❯

SVP Data & Insights Contract: 6 months FTC Location: London/Hybrid (3 days a week) About Reward Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences … for consumers resulting in increased customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay … and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value. Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Design and execute experiments to test marketing hypotheses : Design, develop, and implement a range of experiments which will test and validate hypotheses across channels, segments and … audiences which will derive actionable insights and decision making. Develop predictive models: develop, test and implement predictive models to inform business decisions, such as customer segmentation, retention models and customer lifetime value. Communicate results and engage with stakeholders : Effectively communicate complex technical concepts and findings to both technical and non-technical stakeholders. Present insights and recommendations More ❯

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience … Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience … Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C-Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of More ❯

for Apple and Google. Our clients are located globally, with a focus on Europe, the USA, and Asia. Key Responsibilities Build and maintain strong relationships with enterprise clients Drive customer satisfaction and ensure high retention rates Serve as the primary point of contact for enterprise accounts Develop and execute strategies to maximize customer success Collaborate with … fully utilize our platform to achieve their business goals Who you are 5+ years of relevant B2B SaaS sales experience Fluent in spoken and written English Proven experience in customer success or account management Strong track record of driving customer satisfaction and retention Proficient with CRM systems (HubSpot experience preferred) Excellent communication and interpersonal skills Deep More ❯

opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and … inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are currently looking for a passionate and enthusiastic Client Manager to join our sales team. The Client Manager is responsible for owning and developing strategic relationships with key customers, ensuring long-term account retention, growth, and … revenue growth. Key Responsibilities Pipeline Management: Build and maintain a healthy sales pipeline across all stages - early opportunity identification, proposal development, and closing - to ensure consistent quarterly performance. Client Retention: Develop and deepen trusted relationships at all levels within the client organisation to support contract renewals and long-term retention. Relationship Building: Actively grow stakeholder relationships, including executive More ❯

Social network you want to login/join with: Are you a data-driven, technically brilliant, and strategically minded CRM & Retention expert obsessed with maximising customer lifetime value? Do you thrive in a fast-paced, direct-to-consumer environment where your contributions have a significant impact? If so, we want to hear from you! About the Role … Manager, you will be the driving force behind building and nurturing lasting relationships with our customers. You will own the CRM strategy, leveraging data insights to personalise customer experiences, optimise retention initiatives, and maximise customer lifetime value. This role offers significant opportunities for growth and development. Tasks CRM Strategy & Execution: Develop and implement a … comprehensive CRM strategy to drive customer acquisition, retention, and loyalty. Data Analysis & Insights: Leverage data analytics to understand customer behaviour, identify opportunities for improvement, and personalise customer communications. Segmentation & Personalisation: Create highly targeted customer segments and personalise messaging across all touchpoints (email, SMS, etc.) to enhance engagement and drive conversions. Email Marketing & Automation: Manage More ❯

translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale. While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our … patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions. … States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. LILT is backed by visionary investors including Intel Capital, Sequoia Capital, and Redpoint. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of clients utilizing our language services More ❯

About the role: At Definely, the success of our business is inherently intertwined with the success of our customers. As an Enterprise Customer Success Manager, the primary purpose of your role is to: proactively ensure that our customers achieve their desired outcomes whilst using our products; and increase customer satisfaction, adoption and engagement with Definely's suite of … products. Key Responsibilities: Manage a portfolio of Enterprise customers. Understand the customer journey, identify pain points and bottlenecks and find innovative ways to improve the customer's overall experience. Keep track of customer churn and customer satisfaction and identify ways to improve the customer experience. Collaborate with our customers to ensure that our product is … launched effectively into their business. Become a Definely product expert and educate the customer and end-users about the power and benefits of our product Deliver training sessions and workshops to ensure product adoption and retention of end users Be the voice of the customer and feed this back to Definely Drive customer growth and More ❯

About the role: At Definely, the success of our business is inherently intertwined with the success of our customers. As an Enterprise Customer Success Manager, the primary purpose of your role is to: proactively ensure that our customers achieve their desired outcomes whilst using our products; and increase customer satisfaction, adoption and engagement with Definely's suite of … products. Key Responsibilities: Manage a portfolio of Enterprise customers. Understand the customer journey, identify pain points and bottlenecks and find innovative ways to improve the customer's overall experience. Keep track of customer churn and customer satisfaction and identify ways to improve the customer experience. Collaborate with our customers to ensure that our product is … launched effectively into their business. Become a Definely product expert and educate the customer and end-users about the power and benefits of our product Deliver training sessions and workshops to ensure product adoption and retention of end users Be the voice of the customer and feed this back to Definely Drive customer growth and More ❯

ranging from mortgage lenders, house builders, investors, fin & proptech, telco, retail/utilities and insurance as well as others involved in the housing market. Our market intelligence and our customer acquisition, retention and engagement solutions are relied upon by leading industry professionals. Our range of products are delivered through varying mechanisms including data platforms, reports and API … comfortable communicating with customers and internal stakeholders is essential for success in this role. The role will be suitable for you if you have experience of working in a customer facing or administration role and are looking to progress your career into Sales or Account Management in the future. Previous experience working in the property industry and analytical skills … CRM Any other duties realistically expected to the fulfil the departments objective of increasing revenue and growing our client base Requirements: At least 1- 2 years experience in a customer facing or administration role Strong people and communication skills Excellent written and verbal communication skills Exceptional organisation and time management skills Effective presentation skills Experience in overcoming objections and More ❯

value from our solutions while helping M2030 grow and innovate. The role: As a Key Account Manager, you will own and develop key client relationships, ensuring client satisfaction, retention, and growth. You will work closely with global brands, helping them leverage M2030's platform to achieve their supply chain decarbonisation goals. Additionally, you will contribute to internal projects … a strong ability to manage complex relationships, influence senior stakeholders, and identify new revenue opportunities. Requirements Principal Responsibilities: 1. Drive Revenue Growth & Business Expansion Secure renewals: Ensure high client retention rates by maintaining strong relationships and demonstrating ongoing value. Develop revenue streams: Identify upsell and cross-sell opportunities, introducing clients to new products and services. Commercial strategy: Develop … Mentor & collaborate: Support and line manage junior team members, share insights, and contribute to a strong team culture. Knowledge, Skills, Qualifications and Experience: Essential Strong experience in account management, customer success, or sales within B2B SaaS, sustainability, or supply chain industries. Experience of working in a technology business Proven ability to drive revenue through renewals and upselling. Strategic thinker More ❯

and packages, transmitting vital news reports around the world. With Eutelsat Group You'll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for … third of our executive team and 60% of our board represented by women. Ways of Working That Drive Us : As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it's woven into our strategy. We … generation HTS/LEO/GEO solutions. Key Responsibilities: Strategy & Market Development Define and execute the commercial strategy for maritime and energy verticals across key geographies. Identify market trends, customer pain points, and emerging opportunities in offshore, shipping, oil & gas, and renewable energy segments. Sales & Partnerships Lead high-value sales campaigns and key account negotiations with vessel operators, offshore More ❯