1 to 25 of 28 Customer Retention Jobs in London

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience … Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience … Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C-Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of More ❯

recruiting for a Business Development Executive to join our growing Managed IT Services (MITS) team. As a Pinnacle MITS Business Development Executive, you will be responsible for managing New Customer Acquisition (NCA) as well as acting as a Customer Account Manager (CAM). Your primary objective will be to drive NCA, ensure customer retention, customer … revenue growth through upselling and cross-selling opportunities. You will serve as the primary point of contact for customers, understanding their business needs, providing product guidance, and offering exceptional customer support and services. This opportunity is predominantly based from home, with travel to an office or client site as required. The geographical coverage will be the south east of … product improvement. Provide/Coordinate product demonstrations and training sessions to customers as needed. Meet personal and team Key Performance Indicators (KPIs) and objectives related to sales targets, client retention, and customer satisfaction. Actively participate in performance reviews and goal-setting sessions to align individual goals with company objectives. About You Proven experience in MITS sales, or More ❯

Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction More ❯

Job Description THE OPPORTUNITY This role is ideal for a motivated individual with Customer Success experience looking for an opportunity to grow. Customer Success is a key differentiator for our business. We operate as strategic, consultative partners, combining product and industry knowledge to help customers realize the full potential of their investment in Xactly's solutions while identifying … opportunities to grow the customer footprint. As a Customer Success Manager at Xactly Corporation, you'll be responsible for developing relationships with key customer stakeholders to understand their business goals and objectives. You'll understand how customers are using their products and will identify, track and analyze success metrics and work with customers on plans to help … with Xactly. In addition you will proactively identify and prioritize risk in your portfolio, managing cross-functional efforts as needed with our Support, PS and Product teams to resolve customer concerns. You'll ensure each customer's voice is heard and you will have responsibility for protecting and growing ARR via customer retention and satisfaction More ❯

recruiting for a Business Development Executive to join our growing Managed IT Services (MITS) team. As a Pinnacle MITS Business Development Executive, you will be responsible for managing New Customer Acquisition (NCA) as well as acting as a Customer Account Manager (CAM). Your primary objective will be to drive NCA, ensure customer retention, customer More ❯

The Technical Account Manager (TAM) is responsible for ensuring timely and satisfactory resolutions of all technical and operational cases. TAMs maintain ownership of the customer Blue Yonder SaaS solution environment. They support Customer Success Managers (CSMs) to ensure customer satisfaction through service delivery planning and execution. Collaborate with the CSM to drive adoption and satisfaction Produce and … deliver monthly SLA reports to customers, and ensure SLA compliance* Ensure adherence to SaaS policies and procedures Own inbound customer calls/case handling Drive all service management activities (incidents, change requests, enhancement requests, RCAs, customizations, etc.) Own disaster recovery process and issue resolution Responsible for proactive technical guidance for all Blue Yonder and customer IT projects Create … and own Customer Success Plans for relevant stakeholders Collaborate & coordinate effectively with all Blue Yonder internal dept's (Consulting, PD, Onboarding, Solution, Service Management, etc.) for faster resolution of issues Collaborate with Cloud Onboarding Manager to track and approve transition from Implementation to Delivery Provide technical/feature-specific advice Prepare for and participate in business reviews Primary KPIs More ❯

We are seeking a Customer Success Manager to join a leading technology organisation. The role focuses on delivering exceptional customer experiences and accelerating value through partnership, adoption, and value realisation. The CSM will manage complex, multi-regional strategic enterprise accounts, guiding customers through digital transformation, advising on strategy, collaborating with internal teams, and ensuring customers achieve maximum return … on their investment. Job Title: Customer Success Manager Type: Contract/Staffing Location: London Duration: Jan 2026 - Jan 2027 Hours: 35 per week (7 per day) Key Responsibilities: Lead customers through digital transformation with a clear understanding of objectives and key performance indicators. Maximise value realisation and ROI from solutions and services purchased. Drive solution adoption and usage through … leadership and domain expertise to customers and internal teams. Collaborate closely with Sales, Marketing, and Solution Consulting teams. Support onboarding and ramp-up of new team members within the Customer Success function. Qualifications & Experience: Bachelor's or Master's degree. Extensive experience in post-sales account management within technology; candidates with pre-sales, agency, or consulting backgrounds may also More ❯

a variety of growth expansion projects to expand Airwallex' presence in EMEA by partnering with a wide range of stakeholders throughout the business Advocate for the 'voice of the customer', creating customer centric strategies to improve customer experience, retention and to drive broad product adoption Drive competitive intelligence and market understanding across markets to ensure More ❯

Are you a seasoned & ambitious Customer Success Manager who loves driving growth, not just retention? Ready to join the AI revolution and take ownership of customer expansion? We'd love to hear from you. Join LEGALFLY! LEGALFLY is a pioneering legal AI platform offering an end-to-end solution that is transforming the legal industry: Exceptional … transformation of legal services globally. Join us at LEGALFLY and be a part of our mission to revolutionise the legal industry with cutting-edge AI technology. Key Responsibilities: Own customer growth and retention: Lead the full customer lifecycle, from onboarding to renewal, with a focus on identifying and executing expansion opportunities that drive ARR growth. Be … the customer growth partner: Use product adoption insights, usage analytics, and business reviews to surface upsell and cross-sell opportunities. Lead commercial conversations: Partner with Sales and Finance to scope, price, and negotiate expansions, acting as the trusted advisor for enterprise clients. Drive strategic QBRs and EBRs: Lead business reviews that highlight value realization, ROI, and opportunities to deepen More ❯

CoStar. Description As the Field Marketing Manager at CoStar Group, you will develop and execute a comprehensive field marketing strategy that supports our sales organisation through targeted regional initiatives, customer engagement programs, and select events. Based in our London Bluefin office, you will work closely with the Director, Marketing, to plan and deliver B-to-B marketing programs that … drive lead generation, customer retention, and sales enablement across the region. While the role will collaborate with the centralised Events, Sponsorships, and Partnerships team on larger trade shows, conferences, and sponsorship initiatives, it will primarily focus on field marketing efforts — such as smaller industry and customer events, localised campaigns, and programs that directly support sales objectives. … future initiatives. You are a strategic field marketer with a strong background in sales enablement and regional marketing programs. You excel at building brand awareness, generating leads, and driving customer engagement through localised marketing initiatives and sales-focused campaigns. You have experience partnering with centralised events teams, sales leaders, and corporate marketing to deliver cohesive, high-impact programs — but More ❯

identify opportunities for growth. Profile Strong strategic mindset with experience in digital business transformation, management consulting, or marketing strategy. Proven record of achieving commercial impact through account growth, client retention, and strategic innovation. Excellent communication, storytelling, and influencing skills, with confidence presenting to senior audiences. Skilled at simplifying complex issues and shaping actionable, results-oriented solutions. Demonstrated leadership More ❯

forward. Key Responsibilities Team Leadership & Development Build, lead, and mentor a high-performing team across project management and cloud-focused project engineers Foster a culture of excellence, accountability, and customer focus within a modern Microsoft ecosystem. Project Delivery & Governance Oversee end-to-end delivery of a diverse portfolio of Azure and Microsoft 365 transformation and optimisation projects. Define, evolve … and enforce delivery frameworks that support scalable, consistent cloud project execution. Performance & Continuous Improvement Monitor KPIs, resource utilisation, delivery timelines, and customer satisfaction Design and maintain performance dashboards and reports for both internal stakeholders and clients. Cloud Services & Technical Excellence Oversee Azure, Microsoft 365, and cloud-centric technical activities, ensuring consistent quality and timely delivery. Enhance service offerings across … programmes. A proactive, problem-solving mindset with the drive to streamline processes and embed automation where possible. Experience using data and KPIs to inform decisions, improve performance, and enhance customer outcomes. The ambition to step up into a role with strategic influence, shaping services and contributing to organisational growth. About the Company Our client is a UK-based managed More ❯

have intellectual curiosity about the business. You contribute to our sales playbook with feedback on what's working and what isn't. You ask questions about unit economics, client retention, and why we position ourselves the way we do. What Success Looks Like In your first three months, you'll ramp up. You'll close 2-3 deals More ❯

data; you'll answer the critical questions that drive our strategy. We're looking for someone to use advanced data science and machine learning to uncover the 'why' behind customer behaviour, such as identifying complex churn triggers for our energy customers. You will also develop and own the models that quantify key business metrics like Customer Lifetime Value … LTV) and Customer Acquisition Cost (CAC). This isn't a research role. We need a "full-stack" data scientist who can own the end-to-end ML lifecycle. You will take your ideas from initial Proof of Concept (POC) and exploratory analysis all the way through to building, deploying, and maintaining production-ready models, collaborating closely with our … that best support our goals and continuously raise the bar on how we deliver value. UW’s Data team is a highly driven, impact-focused group dedicated to understanding customer behaviour and shaping the company’s strategic decisions. The team applies advanced data science and machine learning to uncover key drivers of customer actions and to build business More ❯

CEO, you will: Provide hands on leadership to stabilise the business and maintain organisational focus. Reinforce confidence across investors, customers, and the internal team. Maintain commercial discipline across sales, customer success, and product. Strengthen operating cadence, forecasting, and performance visibility. Protect core revenue and manage churn risk proactively. Assess strategic positioning and set a credible route and timetable for … within SaaS. Strong turnaround credentials in complex or fast moving environments. Evidenced success delivering an exit on a compressed timeline (sub 12 months). Deep GTM understanding and strong customer retention instincts. A calm, pragmatic, execution focused leadership style. Immediate or short notice availability. Compensation & Benefits Day rate: £1200 to £1600 per day plus a significant exit More ❯

evolution where your input will have direct and visible impact. You'll be working with a business that delivers technically complex, high-quality projects while valuing sustainable growth, client retention, and long-term relationships over turnover for turnover's sake. More ❯

to join their product and design function. They've recently restructured after a period of fast growth, brought in a new CEO, and are now doubling down on profitability, customer retention and engagement. They still operate with an independent, start-up feel, but now with serious backing behind them. The team you'll be joining You'll More ❯

key member of the EMEA marketing team, utilising their innate knowledge of the local market to build and execute segment-specific marketing programs for demand generation, brand awareness and customer expansion. As part of the EMEA marketing team, reporting to the Senior Director, Marketing EMEA & APAC, this role will work closely with the broader marketing, operations, sales and customer … marketing strategy, supporting campaign themes and tactical deliverables that are available from the global marketing program that can be leveraged by sales to support demand growth, pipeline acceleration and customer retention. Liaise with field sales, channel sales, customer growth managers, and BDR teams to ensure alignment on EMEA marketing programs and lead follow up. Identify ways to improve … a creative problem solver, excellent at managing competing priorities and working as a team. A proven ability to build highly effective relationships across organisations, specifically in sales, business development, customer success and marketing at all levels. Strong project and program management experience, with a focus on delivering marketing campaigns/tactics with support from multiple dispersed stakeholders. Excellent communication More ❯

JRRL are partnering with a growing law firm in Bromley to recruit a Marketing and Business Development Manager . This is a strategic leadership role focused on driving sustainable profitability through innovative marketing initiatives, client acquisition, and partnership development. You More ❯

Type: Permanent Summary A Senior Account Director - Banking is responsible for driving new business growth within a defined territory. The role focuses on identifying, developing, and closing net-new customer opportunities, with a strategic emphasis on expanding OneStream's footprint into untapped markets and organizations. The Senior Account Director takes full ownership of pipeline generation and progression, leveraging a … Responsibilities New Business Development: Drive new logo acquisition through strategic prospecting, outbound outreach, marketing leads, and partner referrals. Account Expansion: Identify upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with OneStream's solutions. Pipeline Generation: Build and maintain a healthy pipeline through self-sourced efforts and collaboration with Customer Success, Business Development, Marketing … date Salesforce records to support data-driven decision making, forecast accuracy, and cross-functional alignment. Sales Execution: Prepare and present tailored business cases, proposals, and SaaS agreements that align customer objectives with OneStream's value proposition. Quota Achievement: Balance new business and existing account growth to meet or exceed sales targets. Customer Partnership: Serve as a consultative partner More ❯

a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About The Role The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment. Your mission will … s investment. In addition, you will grow and utilize your defence & intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer's go-to Planet ambassador. This is a full-time, remote position based in Europe and will require weekly to daily travel to defence customers in Eastern Europe. If … located near a Planet office, you are expected to work from that office 3 days per week. Impact You'll Own Build and maintain strong, long-lasting customer relationships Assist customers to expand their usage and adoption of our products Onboarding and training of new clients Co-own contract renewal with sales Provide excellent customer experience, ensure successful More ❯

Executive to join our Universal Banking team in London. This hybrid role blends new business acquisition with strategic account management, driving growth across both net new logos and existing customer relationships. You will capitalize on our strong presence in the UK market—particularly within Building Societies and Tier 3–5 banks—while ensuring long-term client success. Key Responsibilities … industry engagement. Account Management Serve as a trusted advisor for existing clients, driving adoption, upsell, and cross-sell opportunities. Build and maintain strong relationships with key stakeholders to ensure customer satisfaction and retention. Consultative Selling Understand client needs and position Finastra's solutions to deliver measurable business outcomes. Collaboration Work closely with internal teams (Pre-Sales, Delivery, Customer More ❯

and regulatory requirements Knowledge of financial markets, investment products, and portfolio construction principles Familiarity with API design and integration patterns in financial services Experience with user research methodologies and customer journey mapping Understanding of modern web technologies and their application in financial services Previous experience in client-facing roles or consulting within financial services Professional qualifications such as CFA … qualifications (preferred but not essential) Key Success Metrics Product delivery velocity and quality Stakeholder satisfaction scores User adoption and engagement metrics Compliance with regulatory requirements and project timelines Client retention and satisfaction with product features Why You Will Love It Here! Flexibility: Hybrid Work Model Your Future: Professional Development Reimbursement, including access to SS&C University Work/ More ❯

growth : Join a fast-growing company where you can develop your career further! About the Role: As an Account Manager , you will play a key role in driving client retention and growth. You will manage a portfolio of 60-70 accounts, working to ensure customer satisfaction and uncover upsell opportunities. With a strategic approach to account planning … manage a sales pipeline, and deliver results. Key Responsibilities: Manage a portfolio of 60-70 accounts, ensuring retention and growth Provide excellent account management support to drive customer satisfaction and renewals Uncover upsell opportunities within existing client relationships Develop and execute strategic account plans to identify growth opportunities Accurately forecast sales and manage a pipeline to achieve … Manager with: 3+ years of experience managing B2B subscription accounts, preferably in business intelligence or financial services (Buy Side/Sell Side) A proven track record in account retention and growth , ideally within Business Information/Business Intelligence or SAAS/Fintech Experience generating and maintaining a healthy sales pipeline to hit targets A self-driven, results-oriented More ❯

the UK region. The role involves managing accounts, negotiating contracts, implementing sales strategies, and achieving sales targets. Additionally, the Sales Manager will monitor market trends, generate reports, and provide customer support to ensure client satisfaction. Qualifications Proven skills in Business Development, Sales Strategy, and Account Management. Experience in Negotiation, Client Relationship Building, and Customer Retention. Strong knowledge of More ❯