2 of 2 Customer Retention Jobs in Lewes

Customer Success | Account Management | Customer Support | Negotiation | Upselling A well-established international technology manufacturer operating within the public transport sector is looking for an Account Management Executive to join a newly established Account Management team. The business has experienced strong growth in recent years and is continuing … develop its customer-facing functions as part of wider technological and organisational change. This is an opportunity for a motivated, customer-focused professional to manage and develop relationships with an established portfolio of customers, moving interactions from reactive support towards proactive, long-term partnership. The role reports ...

offices overlooking the river Ouse in Lewes, East Sussex. THE ROLE The Head of CRM owns the commercial performance of the Ancient + Brave customer base. Where acquisition brings customers in, this role is accountable for what happens next: how many stay, how long they stay, how much they … retention, across DTC and across all trading markets, setting the plan that the Senior CRM Manager translates into delivery. Map the full customer journey - first order, second order, subscription conversion, product expansion, lapse and win-back - and set the intervention, channel and message at each stage. Define ...