3 of 3 Customer Retention Jobs in East Sussex

to work remotely for the rest of the week. Position Position: Full time - permanent Location: London/Brighton/Gatwick/Hybrid We have an exciting opportunity for a Customer Success Executive to work in a critical role to facilitate our clients in having successful campaigns and meeting their objectives, utilising data and insights to evaluate campaign performance. Working … within our global brands division who produce dynamic international events and digital products, the role's aim is to ensure customer success, measure and support business goals, as well as improve customer retention and revenue. Reporting to the Digital Product Manager, the role will be the linchpin between our clients and sales team, acting as the … suggestions for improvement, helping to develop better solutions for our clients. What you'll be doing: Delighting Customers Understanding clients' marketing objectives and acting as the voice of the customer internally, through joining client and agency calls, working closely with internal teams and occasionally attending events and in-person client meetings Closely tracking campaign performance dynamics and providing actionable More ❯

wellbeing and for women. This year, 95% of employees said it's a great place To Work - 41% higher than a typical UK company. The role: As a Senior Customer Success Manager at 15below, you'll build deep, trusted partnerships with a portfolio of customers in the global travel sector. You'll play a key role in helping customers … achieve measurable outcomes from our platform, while contributing to the growth and maturity of our Customer Success function. You'll combine strategic thinking with hands-on delivery, drawing on your knowledge of the travel industry, product expertise, and commercial awareness. You'll be: As a Senior Customer Success Manager at 15below, you'll build deep, trusted partnerships with … in the global travel sector. You'll play a key role in helping customers achieve measurable outcomes from our platform, while contributing to the growth and maturity of our Customer Success function. You'll combine strategic thinking with hands-on delivery, drawing on your knowledge of the travel industry, product expertise, and commercial awareness. You'll be: Forming strategic More ❯

teams to resolve issues efficiently. Track escalations to resolution and follow up to ensure client satisfaction. Experience & Skills Required Experience: Proven experience in business-to-business account management or customer-facing roles. Familiarity with IT products, services, and the technology landscape (preferred but not essential). Skills: Organisational Skills: Detail-focused, demonstrated ability to effectively manage multiple tasks and … Skills : Excellent verbal and written communication abilities to engage with clients, stakeholders and internal teams. Analytical Skills: Ability to assess client feedback, requests, and opportunities to provide actionable insights. Customer Service: A solution-oriented mindset and commitment to providing exceptional service. Additional Requirements: Valid driving licence. What Success Looks Like in This Role A successful Internal Account Manager should … career goals. For those who aspire to advance, the following progression paths are available: 1. Relationship Manager Transition into a strategic, client-facing role focused on account growth, client retention, and revenue generation. Responsibilities include providing consultancy, identifying opportunities to expand service usage, and managing high-value accounts. Earn significant commission and develop expertise in strategic client relationship More ❯