7 of 7 Customer Retention Jobs in Sheffield

design and implement A/B testing and utilise performance-based data to support decision-making Provide clear recommendations to the Executive and Product teams, linking pricing strategy to customer acquisition and lifetime value Conduct market analysis, competitor pricing and willingness-to-pay research Continually review and monitor pricing, adjusting accordingly to market conditions and business needs Develop insightful … leadership Experience in pricing and packaging across different geographies and segments Pricing experience with both B2C and B2B subscription-based models, including a deep understanding of pricing impact to customer acquisition, retention and lifetime value Excellent data literacy with a highly analytical and data focused approach to testing and making informed decisions Excellent communication skills, with the More ❯

Hiring Manager: VP of Sales Overview: The Head of B2B Marketing is a strategic leader responsible for developing and executing innovative marketing strategies that drive growth, demand generation, and customer acquisition in the B2B sector. This role requires a data-driven, customer-centric, and results-oriented marketing professional who can lead a high-performing team, collaborate with cross … the education space, with deep expertise in B2B acquisition strategies, pipeline acceleration, and revenue-driven marketing initiatives. You will play a critical role in driving demand and lead generation, customer retention, new sales growth, and product adoption across diverse markets. You will work closely with Sales, Product, and other cross-functional teams to optimise the marketing funnel … with growth goals and sales priorities. Identify key market opportunities and target segments, focusing on generating new leads, sales and retaining existing customers. Monitor industry trends, competitor activities, and customer insights to refine marketing strategies. Work with the VP of Sales and VP of Marketing to create scalable marketing programs that directly support the sales pipeline and revenue growth. More ❯

The Skills/Requirement Needed to Succeed: This role demands a scrappy, hands-on professional who can craft and execute end-to-end strategies, deeply engaging with the full customer journey to maximize conversion, engagement, retention, and lifetime value (LTV). This high-visibility position reports directly to the Vice President of Marketing and will work closely … is ideal. Core Competencies: A well-rounded skill set that blends technical, creative, and analytical strengths. Expertise in creating targeted LTV-driven marketing campaigns that resonate with all unique customer segments. Hands-On Approach: A leader who actively participates in campaign development and does not solely delegate tasks, ensuring strategy execution aligns with high standards. Technical Expertise: Proficiency in … lifecycle marketing technologies like Braze and Validity Software, plus experience in customer segmentation and personalization. People Leadership: The incumbent must have 5+ years of experience in people leadership and building and scaling teams within similar corporate environments. Technology, data, and creativity: Proven skills building out creative campaigns that are data-fueled and enhanced with key technology partnerships. Metrics-Driven More ❯

Responsibilities: Account Management & Growth: Manage 4-5 high-value, strategic enterprise accounts in the Retail and Manufacturing sectors across the UK. Develop and execute tailored account strategies to ensure customer success, retention, and growth. Act as the main point of contact for senior stakeholders within each account, providing expert guidance and support up on their solutions. Identify … product) to ensure the successful implementation and ongoing optimisation of ERP solutions. Provide insights and recommendations to improve operational efficiency, leveraging ERP features and functionalities to drive business value. Customer Success & Satisfaction: Ensure high levels of customer satisfaction and act as the customer advocate within the organization. Monitor account health and proactively address any issues, ensuring timely … for enhancement. Collaboration & Internal Coordination: Collaborate with cross-functional teams, including Sales, Product, Implementation, and Support, to ensure seamless delivery and ongoing support for your accounts. Share insights on customer needs, industry trends, and competitor activity to influence product development and business strategy. Work closely with the Senior Leadership Team to align account strategy with broader business objectives. Key More ❯

We're Hiring: Head of Customer Operations Sheffield Lead Transformation in a Global SaaS Business Full-Time Fixed-Term Contract (12 months) Location: Sheffield (Hybrid, 3 days in the office, 2 days from home) Scope: Lead operations across key product verticals + oversee our central Customer Resolution function Are you a change leader with a passion for transforming … customer operations at scale? We're looking for a Head of Customer Operations to join our team-reporting into the Director, Global Customer Operations -to help reshape how we deliver exceptional service across the globe. Your Impact This is not just an operational leadership role, it's a transformation opportunity. You'll: Drive end-to-end operational … change across people, process & technology Lead the adoption of digital and self-service solutions to scale customer success Standardise and streamline operations to support rapid global growth Embed a high-performance culture built on data, ownership, and innovation Deliver real, measurable improvement in customer outcomes (NPS, retention, CSAT) What We're Looking For Proven track record More ❯

product analytics projects for the business Working on new propositions, innovation, and strategy Developing their website and app Analysing pricing, performance, and product iterations Assessing how they can drive customer retention through the app Working alongside analytics engineers who will be doing the back-end data work YOUR SKILLS AND EXPERIENCE Product Analytics background needed SQL experience More ❯

a strong background in financial modelling and reporting within a SaaS or subscription-based environment , with a solid understanding of industry-specific metrics such as Annual Recurring Revenue (ARR) , customer retention, and subscription cohort analysis. Key Responsibilities: Build and maintain financial models and forecasting tools tailored to a subscription-based revenue model Deliver accurate and timely financial More ❯