3 of 3 Customer Retention Jobs in South Yorkshire

Elevation Recruitment Group are partnering with is a leading importer and distributor of a wide range of products, catering to various industries. With a strong commitment to quality and customer satisfaction, they specialise in sourcing and delivering innovative products to meet their clients' diverse needs. This role is responsible for developing and implementing an ecommerce strategy that improves customer … ecommerce site from concept to completion. This new site is a part of their new B2B lead generation strategy Responsibilities: Own and execute the ecommerce strategy to drive revenue, customer acquisition, and retention. Manage the daily trading operation optimising for seamless user experience and high conversion. Develop and lead the promotional trading calendar across key seasons and launches. Oversee … campaigns and SEO strategies, working closely with agencies to maximise ROI. Lead content creation and social media engagement to boost brand visibility and traffic. Partner with Supply Chain, Marketing, Customer Services, and Design teams to ensure alignment and exceptional execution. Analyse website and customer data to inform decisions, spot trends, and seize new opportunities. Project manage new functionality More ❯

design and implement A/B testing and utilise performance-based data to support decision-making Provide clear recommendations to the Executive and Product teams, linking pricing strategy to customer acquisition and lifetime value Conduct market analysis, competitor pricing and willingness-to-pay research Continually review and monitor pricing, adjusting accordingly to market conditions and business needs Develop insightful … leadership Experience in pricing and packaging across different geographies and segments Pricing experience with both B2C and B2B subscription-based models, including a deep understanding of pricing impact to customer acquisition, retention and lifetime value Excellent data literacy with a highly analytical and data focused approach to testing and making informed decisions Excellent communication skills, with the More ❯

We're Hiring: Head of Customer Operations Sheffield Lead Transformation in a Global SaaS Business Full-Time Fixed-Term Contract (12 months) Location: Sheffield (Hybrid, 3 days in the office, 2 days from home) Scope: Lead operations across key product verticals + oversee our central Customer Resolution function Are you a change leader with a passion for transforming … customer operations at scale? We're looking for a Head of Customer Operations to join our team-reporting into the Director, Global Customer Operations -to help reshape how we deliver exceptional service across the globe. Your Impact This is not just an operational leadership role, it's a transformation opportunity. You'll: Drive end-to-end operational … change across people, process & technology Lead the adoption of digital and self-service solutions to scale customer success Standardise and streamline operations to support rapid global growth Embed a high-performance culture built on data, ownership, and innovation Deliver real, measurable improvement in customer outcomes (NPS, retention, CSAT) What We're Looking For Proven track record More ❯