1 to 25 of 53 Customer Retention Jobs in Slough

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal … candidate will be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on … analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams More ❯

environment that you believe could work for you then read on to find out more. The role: We are seeking a highly skilled and customer-focused Senior Customer Solutions Architect to join our team. The Senior CSA will play a pivotal role in ensuring our customers achieve their … be achieved through various types of engagement which might include Professional Service. This role combines technical expertise, strategic thinking, and a deep understanding of customer needs to drive adoption, satisfaction, and long-term success. The role might require traveling to customer sites, Company events and Conferences. The ideal … Senior Customer Solutions Architect is a problem-solver with a strong technical background, excellent communication skills, and a passion for helping customers succeed. You will work closely with customers, Account Managers, internal teams, and stakeholders to design solutions, optimise workflows, and ensure seamless integration of our products into the More ❯

based insights they enable individuals and organisations to make sense of these shifts and chart a course through them. Reporting to the Head of Customer Retention, the Payment Optimisation Manager will be responsible for ensuring optimised processes and contractual arrangements are in place to secure the acceptance … such as 3D Secure. Experience with products driven by data and predictive modelling would be an advantage. Responsibilities will include: Support the Head of Customer Retention in executing the customer-led renewal strategy to increase retention rates and lifetime value Manage relationships with payment … and contracts and outreach to card schemes where necessary Analyse monthly transaction data from acquiring platforms to develop strategy, in conjunction with the retention team to reduce decline rates and friction Continuously develop and produce global reports detailing key payment KPIs for actionable insight Develop payment processes to More ❯

Join Marcura as Senior Manager, Customer Success (EMEA) – A Remote-First Opportunity with Flexible Work Culture About Us Marcura was founded 23 years ago by two visionary entrepreneurs. Our mission has always been to revolutionize digital processes within the global shipping industry. We achieve this by putting our customers … for talented individuals who are as committed to excellence as we are to join us in this exciting journey. About the Role: Senior Manager, Customer Success (EMEA) Your Day-to-Day Will Involve: We are ShipServ, a forward-thinking B2B software scale-up dedicated to fostering trust within the … professionals to do their best work, faster and smarter. ShipServ is shaping the digital future of the maritime supply chain. As the Senior Manager, Customer Success, you will be responsible for managing and growing customer relationships across Europe, the Middle East, and Africa (EMEA). This is a More ❯

Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid) We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities , delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets . … Their data supports trading and risk management for businesses worldwide. The Role: As Global Customer Success Manager , you will own and manage a portfolio of global clients, delivering a best-in-class customer experience . You will work with complex, high-value accounts across multiple stakeholders, ensuring engagement … quarterly business reviews and account planning with Account Managers. Identify upsell and cross-sell opportunities, supporting revenue growth. Deliver onboarding and adoption plans , ensuring customer engagement. Monitor usage analytics to proactively address adoption challenges. Lead customer training sessions and ensure knowledge-sharing across teams. Collaborate with Sales, Product More ❯

training, regular performance reviews, and objective setting. Cross-Functional Collaboration: Working closely with internal stakeholders, including finance, marketing, and operations, to ensure alignment on customer needs and business goals, ensuring that solutions are delivered successfully. Strategy Execution: Managing the end-to-end business development process, including RFQs, pricing, presentations … acting on business opportunities. Strong Leadership: A natural leader who can motivate and manage a diverse team, fostering growth and accountability across the business. Customer-Centric Focus: A deep understanding of customer needs, with a focus on creating long-term relationships through solution-based selling and excellent service … all key opportunities. Team Leadership & Development: Regularly coach and develop the team, ensuring high performance, goal alignment, and continuous improvement in sales processes. Client Retention & Negotiations: Oversee customer retention activities, including contract renegotiations and proactive engagement with key accounts. Collaboration Across Functions: Collaborate with internal More ❯

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video … creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice in … areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging More ❯

Licensing Models : Design and implement innovative pricing and licensing strategies, including usage-based, subscription, and enterprise licensing models. Continuously optimise commercial structures to maximise customer lifetime value and align with evolving market dynamics. Market & Competitive Intelligence: Conduct deep market analysis and competitive benchmarking to identify strategic opportunities, emerging trends … and white space in the market. Translate insights into commercially viable initiatives and product positioning. Customer-Centric Product Innovation: Use market insights and customer feedback to prioritise high-impact features that deliver measurable value. Ensure user needs are reflected in the commercial roadmap, supporting customer retention … that technical developments are aligned with licensing terms, pricing structures, and commercial viability. Go-to-Market Planning & Sales Enablement: Partner with sales, marketing, and customer success teams to define go-to-market strategies, pricing frameworks, and commercial messaging. Enable teams with the tools, training, and collateral needed to drive More ❯

Customer Marketing Executive - Connect Fibre Work from home with regular team meetups £30,000 plus Excellent Benefits Connect Fibre was founded in 2019 by a team of like-minded, and experienced telecoms fanatics. We have one vision: To develop the fastest and most reliable fibre network in the UK … in our mission to revolutionise and transform UK towns and villages by giving them super-fast, reliable fibre broadband. The Role Reporting to the Customer Marketing Retention manager, you will support our customer marketing strategy by driving our highly segmented omni-channel marketing activities including Upsell … and templates to our in-house design team and external agencies. ● Optimise campaigns through A/B testing and identify opportunities for growth. ● Drive customer adoption by supporting and executing consumer marketing activities. ● Collaborate closely with Telesales, Field sales and Customer service to ensure all areas of the More ❯

the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the customer … experience is key, this is possible by monitoring segmented and targeted CRM campaigns, measuring ROI, prioritizing resources, optimizing costs, and enabling continuous improvement in customer conversion, retention, and reactivation. This is only possible when we work together as a team, and you will be in touch with More ❯

tools across departments. Key Skills & Tools Experience & Technical Skills 1–2 years in a data analyst or BI role, ideally in events, hospitality, or customer-facing industries. Strong analytical thinking and the ability to tell stories with data. Proficiency in Python, SQL, and NoSQL databases (e.g., PostgreSQL, MongoDB). More ❯

of service offerings for increased account revenue and wallet share through the creation of new sales opportunities. YOU ARE Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients With primary focus on Financial Services and Manufacturing Used to working in … communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement Facilitating the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further … relationships with a client – team up with account execs on accounts that will be added to your portfolio, leading account development activities with the customer as well as Partner teams, liaising with services teams to understand customer's business goals, project goals and success for effective cooperation Achieving More ❯

focused on delivering measurable impact in healthcare settings. The Company Specialist HealthTech company delivering tailored digital solutions to secondary care providers. Known for strong customer retention and long-term contracts across NHS Trusts. A stable, growing business with a supportive team culture and excellent benefits. The Role … inbound and outbound strategies (with marketing support). Maintain a detailed CRM, build tailored account strategies, and act as a trusted advisor. Collaborate with customer support and product teams to identify risks and uncover upsell opportunities. About You 3+ years in sales or account management with a successful track … real difference across the NHS, this role could be a perfect fit. Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level More ❯

Analytics or Managed Services. Ideally you will have: Good knowledge and experience of the Public Safety market. Ensure effective knowledge of existing and emerging customer requirements – a background of working in the Public Safety marketplace would be advantageous. Government security clearance A full understanding of the Government & Safety environment … of current market competition Ability to effectively interact with and gather information from high-level managers and senior officers Awareness of the need for customer retention and ensuring the highest levels of customer satisfaction to achieve this aim. Ability to adapt to differing levels of interaction More ❯

provider, delivering a comprehensive range of solutions across Telecoms, Connectivity, IT Support, and Cybersecurity. With a strong foundation built on technical expertise and exceptional customer service, we are committed to helping businesses succeed in an ever-evolving digital landscape. As part of our ambitious growth strategy, we are expanding … customers. Key Responsibilities · Proactively identify and pursue new business opportunities with the client base. · Build and maintain strong, long-term client relationships to drive customer retention and revenue growth. · Understand client needs to recommend solutions that align with their business goals. · Manage the full sales cycle, from More ❯

we want to hear from you! Key Responsibilities: Digital Campaigns : Plan and deliver campaigns across LinkedIn, email and digital channels to drive brand awareness, customer retention and lead generation. Content Creation : Work with the Head of Marketing to develop engaging content such as social posts, blogs, videos More ❯

strategy across a number of consumer-facing websites. The focus is on growing organic traffic, improving site performance, and creating engaging content that drives customer acquisition and retention. You'll report into the Head of Digital and work closely with product, brand, data and external agencies-so plenty of More ❯

strategic conversations Own reporting, team performance, and process optimisation Work cross-functionally with Sales, Operations, and Product to improve service delivery Responsible for client retention, satisfaction, and revenue growth You 10+ years in client success, account management, or digital media leadership Strong background in ad tech or programmatic More ❯

the ecommerce site Lead on Shopify platform management – including integrations, custom functionality, and backend optimisation Identify and implement opportunities to increase conversion, AOV, and customer retention Collaborate with development, marketing, content, and design teams to deliver high-performing campaigns and launches Use data to drive decisions and … implement CRO strategies across all stages of the customer journey Who we’re looking for: Deep technical expertise with Shopify and Shopify Plus – this is non-negotiable Proven experience in ecommerce trading, ideally within fashion, lifestyle, or luxury sectors Strong analytical mindset – confident using GA4, Klaviyo, Hotjar, or similar More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading edge More ❯

and managed services. Manage a headcount budget to grow the team, including hiring and onboarding new sales talent. Collaborate across departments to deliver seamless customer experiences. Monitor sales performance, pipeline health, and forecasting accuracy. Foster a high-performance, accountable, and results-driven culture. What We’re Looking For Demonstrated More ❯

in the world of travel with authoritative marketing skills to help our clients company grow? Our client provides innovative business travel solutions and local customer service in 65 countries. It's a great place for hardworking people who share a true passion for tech and travel. The marketing team … strategies, and delivering business impact. The Salesforce Marketing Cloud (SFMC) Specialist will be responsible for developing, executing, orchestrating, and optimizing global innovative and impactful customer marketing campaigns across various channels, leveraging segmentation & data. This role requires a strategic thinker with hands-on experience in managing campaigns that foster customer loyalty, retention, and lifetime value. You: We are looking for someone to lead a small team who specialize in using the Sales Force Marketing Cloud (SFMC) platform to drive ABM, Demand Gen, Nurture and lifestyle campaigns on a global scale. There is a strong emphasis on transformation More ❯

for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion. RateGain today is one of the world’s largest processors of electronic transactions, price points, and travel intent data helping … ROI by delivering actionable insights from over 4 billion searches and 23 billion data points across 100+ countries. Our platform leverages AI to enable customer acquisition, retention, and wallet share expansion. For more information, visit Adara Website. Role Overview RateGain is seeking dynamic and results-oriented Partner … Revenue Growth: Drive revenue by upselling and cross-selling within your book of business. Collaboration: Work closely with internal teams (e.g., Marketing, Product, and Customer Success) to ensure smooth execution of campaigns and ensure client success. Travel: Regular travel to client meetings, industry events, and conferences, as required, to More ❯

lead a strategic plan to enhance the digital user experience. Ensure the website embodies the company's brand values and is optimised for all customer journey stages—discovery, consideration, and conversion. Focus on driving customer acquisition and retention through UX improvements, such as loyalty initiatives and … personalised experiences. Manage daily trading activities to drive website sales and key performance indicators (KPIs). Leverage analytics and customer feedback to refine strategies and drive improvements. Oversee the website development roadmap and budget. Collaborate with internal teams and external partners to implement updates and enhancements that improve functionality … and customer satisfaction. Deliver a seamless customer experience by connecting physical retail environments with the digital journey. Inspire, lead, and develop a high-performing e-commerce team while fostering a culture of collaboration, innovation, and continuous improvement. Work closely with teams across technology, retail, marketing, product, and creative More ❯