20 of 20 Customer Retention Jobs in Berkshire

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

Duration: 6 months with potential extension Hours: standard hours, possibility of hybrid Role Purpose The EMEA Renewals Sales Support Coordinator provides operational, administrative and customer-facing support to the EMEA Renewals Sales team. The role supports renewal execution, data accuracy, customer and partner communication, mandatory quote creation using … customers or opportunities when required. Reporting Line Reports to: Renewals Manager Role Scope The role works closely with Renewals Sales Representatives, customers, partners, distributors, Customer Success, Channel and Sales teams across EMEA. It supports the renewal lifecycle from early customer notification through to quote preparation, order support, bookings ...

Duration: 6 months with potential extension Hours: standard hours, possibility of hybrid Role Purpose The EMEA Renewals Sales Support Coordinator provides operational, administrative and customer-facing support to the EMEA Renewals Sales team. The role supports renewal execution, data accuracy, customer and partner communication, mandatory quote creation using … customers or opportunities when required. Reporting Line Reports to: Renewals Manager Role Scope The role works closely with Renewals Sales Representatives, customers, partners, distributors, Customer Success, Channel and Sales teams across EMEA. It supports the renewal lifecycle from early customer notification through to quote preparation, order support, bookings ...

supply and demand data. You can learn more about ICIS at the link below. explore About the role: To provide dedicated analytical capability within Customer Intelligence, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build … future data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making. You will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work ...

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation. The Company Cloud based procurement and spend management software, helping organisations transform … that improves efficiency, financial control and visibility of organisational spend. Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are value The Role Take ownership of a portfolio of existing customer contracts ...

customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! Role As a Customer Success Manager within Risk Solutions, you are responsible for optimizing and enriching the customer experience through proactive engagement strategies for your assigned portfolio of Customers. … goal is to protect and grow the revenue in our existing customer portfolio. As a CSM, you will serve as the main point of contact for customers, helping them achieve their goals, resolve challenges, and drive engagement. You will lead our customers to their desired outcomes and demonstrate ...

Responsibilities Keysight Technologies is seeking an experienced, high-performing Account Manager to establish and grow our direct presence in Ireland. This is a strategic customer-facing role responsible for developing new business, expanding existing accounts, and positioning the full Keysight portfolio across Ireland's rapidly growing technology sector. … successful candidate will own strategic customer relationships while working closely with Keysight's channel partners, distributors, application engineers, product specialists, and European sales teams to deliver complete test and measurement solutions. The role requires a consultative sales approach, strong technical understanding, and the ability to influence decision-makers across ...

appoint an experienced Sales Manager to lead its Existing Business team. This is an opportunity to take ownership of an established team responsible for customer retention, renewals and account growth, strengthening an already consistent operation while developing a more proactive and commercially focused approach. The emphasis … data and structure, and help Account Managers identify and develop genuine opportunities for upselling and cross‐selling. The Role You’ll lead an existing customer sales team with responsibility for: Renewals, retention and account growth Developing a more proactive account management approach Coaching Account Managers on customer ...

Manager (Loyalty) Up to £75,000 + Benefits | Hybrid (2 days per week in Central London) This is a fantastic opportunity to join a customer-focused business where loyalty is a key strategic priority. You'll take ownership of loyalty analytics, helping shape customer strategy through insight, measurement … segmentation, and personalisation. The Company A well-established consumer brand investing heavily in its customer and loyalty proposition. Analytics sits at the heart of decision-making, with strong visibility across senior stakeholders and a growing focus on data-driven customer engagement. The Role You will lead the analytics ...

continues to scale across the UK and Ireland, strategic account development, client retention, and recurring revenue growth are central to our business strategy. We are seeking an accomplished SAP Account Manager who can build executive‐level relationships, develop strategic account plans, and mobilise the best … procurement processes, and strategic priorities Collaborate with AG delivery and leadership teams to create compelling value propositions and growth strategies 2. Executive Relationship Management & Customer Success Act as the primary commercial contact and trusted advisor for assigned clients Build trusted relationships across operational, management, and C‐suite levels including ...

servicing Lead and develop Account Managers and Business Development Managers, including coaching, standards and performance management Introduce structured account planning focused on growth, retention and risk management Build team structure, role clarity and consistent ways of working across the commercial and account management function Influence senior stakeholders internally ...

Drive customer growth and long-term partnerships by managing and expanding a portfolio of strategic accounts for a global SaaS leader in procurement and spend management. The Company Cloud-based procurement and spend management software, helping organisations transform the way they manage purchasing, suppliers, invoices and payments through … that improves efficiency, financial control and visibility of organisational spend. Cloud-based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer-focused culture where innovation, continuous improvement and long-term partnerships are valued. The Role Own and grow a portfolio of strategic customer accounts ...

that improves efficiency, financial control and visibility of organisational spend. Cloud-based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer-focused culture where innovation, continuous improvement and long-term partnerships are valued. The Role Own and grow a portfolio of strategic customer accounts … building trusted relationships while driving account expansion and long-term commercial success. Working closely with Customer Success, Professional Services and Product teams, you’ll play a key role in increasing customer value, strengthening retention and identifying new revenue opportunities Develop strategic account plans, lead Executive Business ...

technical and strategic adviser to assigned customers, helping them maximize the value of their Proofpoint products and managed services. The role is responsible for customer satisfaction, retention, program maturity and identifying opportunities to expand the customer’s security program. Your day to day Own and nurture … relationships with assigned strategic customers. Lead recurring customer meetings covering service performance, system status, key issues, emerging threats and recommended actions. Develop and maintain 12-month customer program roadmaps. Identify short- and long-term security program goals. Track roadmap deliverables, risks, dependencies and deadlines. Provide technical guidance regarding ...

studies, battlecards and value-based messaging. Support sales training and objection-handling strategies across the portfolio. Market & Competitive Insight Lead competitor analysis, buyer research, customer segmentation and win/loss analysis. Use insight to continuously improve positioning, campaigns and market effectiveness. Provide market intelligence and evidence to support Portfolio … Development and Product Management decision-making. Customer & Adoption Marketing Partner with the Chief Revenue Officer to drive customer adoption, advocacy and growth. Develop customer success stories, case studies, onboarding content and cross-sell campaigns. Support long-term customer engagement and retention initiatives. Performance Measurement ...

have each other's backs. The Role This is a role for someone who wants their models used, not admired. You will solve complex customer and commercial problems through advanced analytics, experimentation and machine learning, working with rich customer, booking, behavioural, marketing and digital data. The problem space … broad: segmentation, propensity, personalisation, customer value, retention, forecasting and commercial optimisation. Alongside hands‐on work, you will shape analytical methodology, mentor other data scientists and help our most valuable models move from experiment into decisions that change what the business does. The data is rich, the questions ...

SaaS business at an exciting stage of growth, where your contribution will be visible, valued and capable of shaping the future of both the customer base and your own career. What makes this role different? The company's culture is built around genuinely looking after customers. They are seeking … value and future opportunities. Identifying opportunities for customers to benefit from additional services, functionality or platform enhancements. Protecting and growing recurring revenue through excellent customer engagement and retention activities. Working collaboratively with Product, Engineering and Commercial teams, ensuring customer feedback influences future development. Supporting renewals, business ...

Team Proven ability to foster and sustain strong relationships with an internal overlay and pre‐sales team, effectively supporting the sales process and enhancing customer value. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: 2+ Years Experience for an IT Value Added Reseller, Distributor, or Vendor: Previous experience within the IT industry … maintain strong client relationships: The capacity to cultivate and nurture long‐lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results‐oriented with a focus on achieving and exceeding sales targets: A goal‐driven mindset and a relentless pursuit of targets ...

professional who acts as a technical and strategic adviser to key customers, maximizing the value of Proofpoint products and managed services. You will drive customer satisfaction, retention, program maturity and expansion opportunities to enhance the customer’s security program. You will own relationships, lead strategic reviews ...

Mason Blake, a leading global asset manager, seeks an RFP Specialist to join its Global RFP team in London. You will support institutional and third-party distribution efforts across international markets, contributing to business development ...