9 of 9 Customer Retention Jobs in Tyne and Wear

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing risk and escalation with a matrix team. Customer‐centric with a passion for delivering exceptional customer experiences ...

Description We are looking for a proactive, customer focused individual to join our Sage Intacct support team, this is a hybrid role 3 days in our Newcastle HQThe successful applicant will be working primarily with customers in our French and UKI markets ,fluency in English/French both written … each representing potential value in excess of £1M by resolving queries efficiently and accurately.The Support Specialist plays a critical role in shaping the overall customer experience and has a direct impact on retention and growth by resolving 90% of incoming cases, managing complex issues confidently, and building ...

effective adoption of project management tools, systems and processes across the business. Project profitability and successful completion within agreed timescales and budgets. Client retention and satisfaction. Identifying opportunities to expand existing projects and drive additional commercial value. Some of the requirements: 3+ years’ experience in a project management ...

English and French, strong problem-solving skills, and experience with CRM or ERP systems. You will collaborate across Product and Operations to enhance customer outcomes and retention. #J-18808-Ljbffr ...

Description Join Sage's Routes to Revenue team and help build the data foundations that will power Sage's In-Life customer growth strategy. You will take hands-on ownership of data pipelines, analytical products, and automation workflows that turn fragmented data into meaningful commercial outcomes. This … management and optimisation of the team's Snowflake environment, contributing to data quality, governance, and scalability• Develop reusable datasets and data products that support customer migration, retention, and expansion initiatives• Automate manual data workflows to reduce operational effort and improve speed to insight• Contribute to customer ...

Jobtailor is seeking a Senior Customer Success/Account Management professional to oversee strategic client relationships and drive exceptional engagement across our SaaS portfolio. You will act as a senior relationship owner for key customers, ensuring clear communication and successful delivery coordination. In this role, you will drive customer satisfaction, retention and long-term engagement, support renewal discussions, and identify expansion opportunities. #J-18808-Ljbffr ...

payments and fintech roadmap across Accounts Receivable, Accounts Payable and Access to Capital.Drive commercial impact: Own portfolio outcomes, growing payments adoption, revenue opportunities and customer retention.Create better experiences: Use customer insight, experimentation and AI-powered workflows to simplify financial tasks and help customers manage cash flow.Build for scale … experiences that work across markets.Lead through influence: Align Product, Engineering, Design, Commerce, Mobile, Marketing and external partners around a shared vision.Navigate complexity: Balance customer needs, commercial priorities, regulation and local market requirements while maintaining a coherent global platform.Embrace AI: Use AI tools to accelerate discovery, research and decision-making ...

fintech roadmap across Accounts Receivable, Accounts Payable and Access to Capital. • Drive commercial impact: Own portfolio outcomes, growing payments adoption, revenue opportunities and customer retention. • Create better experiences: Use customer insight, experimentation and AI-powered workflows to simplify financial tasks and help customers manage cash flow. • Build … that work across markets. • Lead through influence: Align Product, Engineering, Design, Commerce, Mobile, Marketing and external partners around a shared vision. • Navigate complexity: Balance customer needs, commercial priorities, regulation and local market requirements while maintaining a coherent global platform. • Embrace AI: Use AI tools to accelerate discovery, research ...