3 of 3 Customer Retention Jobs in the North East

in the UK, US and EMEA) reporting directly to the Creative Director of the company. E-commerce Optimisation: Lead and enhance the e-commerce platform to ensure a seamless customer journey and maximise online conversion rates. Trading Strategy: Oversee digital performance with a strong grip on sales, merchandising, and site-wide trading to drive revenue growth. Product Listings & Promotions … track traffic, sales, and behaviour to refine trading decisions and improve performance. Cross-functional Collaboration: Work closely with design, content, tech, and logistics teams to ensure consistency across all customer touchpoints. Customer Growth & Retention: Implement acquisition, retention, and loyalty strategies to build a strong and engaged customer base. Market & Competitor Analysis: Monitor industry … emerging opportunities and stay ahead in the market. Budget & ROI Management: Work in conjunction with our head of marketing on managing budgets effectively, track performance metrics for maximum impact. Customer Experience Enhancement: Partner with customer service and improve UX to the end-to-end online shopping experience, as well as increased AOV, and items per basket. Traffic & Channel More ❯

Customer Retention Specialist We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Customer Retention Specialist to engage with at-risk customers to understand and resolve concerns. Could that be you? If helping people get the most out of their service gets you out of bed in the morning and turning a frustrated customer into a loyal one puts a genuine smile on your … at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. - Managing cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process. - Collaborating with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. - Communicating product benefits clearly, helping customers see the value in staying More ❯

Customer Retention Specialist We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So, we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and … we're looking for a Customer Retention Specialist to engage with at-risk customers to understand and resolve concerns. Could that be you? If helping people get the most out of their service gets you out of bed in the morning and turning a frustrated customer into a loyal one puts a genuine smile on your … at-risk customers to understand their concerns, resolve objections, and offer tailored solutions that drive retention. - Managing cancellations, terminations, and MAC (move, add, change) requests, ensuring a smooth and customer-focused process. - Collaborating with internal teams to resolve issues quickly and deliver a consistent, high-quality service experience. - Communicating product benefits clearly, helping customers see the value in staying More ❯