6 of 6 Customer Retention Jobs in the North East

Customer Success Manager - Existing Customer Growth & Account Ownership Peterlee, Office Based, Free On-Site Parking Occasional UK & International Travel £42,500 - £45,000 + Bonus + Outstanding Benefits Looking for a Customer Success role where you can genuinely make an impact? We're supporting an innovative … highly successful technology-led business as they look to appoint a Customer Success Manager to join their growing team. This is a newly created role within the business, offering a fantastic opportunity to help shape and influence the future direction of Customer Success as the function continues ...

increase account value and enhance customer outcomes. Success in this role will be measured against key commercial and service-driven KPIs, including: Client Retention Rate Account Growth Net Revenue Retention Customer Satisfaction Score (CSAT) Customer Lifetime Value (CLV) Key Responsibilities: Client Relationship Management … sales and technical teams to scope solutions Deliver proposals, pricing, and commercial negotiations Drive consistent revenue growth within assigned accounts Retention & Customer Success: Proactively manage renewal cycles to maximise retention Identify at-risk accounts and implement recovery plans Ensure smooth onboarding and ongoing client engagement ...

impact on a company that needs your expertise. Your New Role. Responsible for analysing marketing performance data to help a business improve lead generation, customer engagement, campaign effectiveness, and overall commercial performance. Here are the main responsibilities typically involved: Analyse marketing campaign performance across digital channels such as email … social media, PPC, SEO, and websites. Interpret large volumes of customer and sales data to identify trends, opportunities, and areas for improvement. Produce regular reports, dashboards, and KPI analysis for senior management and sales teams. Measure ROI and effectiveness of marketing activity and recommend improvements based on data insights. ...

third‐party activity, ensuring a secure, efficient, and high‐availability environment for clients. The DCM partners closely with internal stakeholders to support client retention and growth and represents the site during client visits. Success is measured through client and team satisfaction, site uptime, energy efficiency (PUE), and effective ...

third-party activity, ensuring a secure, efficient, and high-availability environment for clients. The DCM partners closely with internal stakeholders to support client retention and growth and represents the site during client visits. Success is measured through client and team satisfaction, site uptime, energy efficiency (PUE), and effective ...

exciting new phase of growth within their SaaS division. Historically, the business has scaled organically through referrals, word of mouth, and strong client retention across both agency and technology services. That approach has delivered consistent year on year growth, including 8% growth within the SaaS product offering alone … SaaS platform. You will be responsible for shaping how the future sales function operates. You will not be responsible for account management or retention and you do not need to bring or win business. Existing clients are fully supported by dedicated fulfillment and account management teams and your ...