2 of 2 Customer Retention Jobs in Wiltshire

heart of a growing fintech as it seeks to mature and develop its operations, improving governance, automation and reporting to improve customer retention and increase customer value. Working alongside the COO, you'll be responsible for strengthening operational capability; you'll be involved in improving governance … data and KPIs to improve operational performance, and embed consistent ways of working. You'll be engaged with stakeholders across the business, and with customer facing teams to ensure that the work you do has measurable customer and business value. You'll need to have had a background ...

Customer Success Manager A Customer Success Manager plays a key role within a Software & Cloud division, helping customers maximise the value of their cloud and software investments. The role focuses on building strong relationships, understanding customer strategy, and guiding effective adoption of cloud technologies. Acting … trusted advisor, the CSM supports digital transformation initiatives, drives measurable business outcomes, and maintains long-term customer satisfaction through proactive engagement and strong product knowledge. Key Responsibilities Build and maintain long-term relationships with key stakeholders, including both technical and business decision-makers Understand customer strategic objectives ...