22 of 22 Customer Retention Jobs in the South West

Title: Customer Success and Retention Director Salary: c. £80,000 - £100,000 + discretionary bonus + commission OTE: £110,000 - £120,000 Location: Bath - hybrid, 2-3 days per week in office Join one of the UK's leading Public Sector Procurement SaaS businesses in an Executive … leadership role with ownership of customer success and retention. At Contracts Advance, we're helping organisations across the UK find and win public sector contracts. Since 2008, we've grown into a thriving SaaS business, with more than 3,000 organisations using our software and services to discover ...

Executive, Email Marketing Executive or Lifecycle Marketing Executive with hands-on experience using Klaviyo, looking to take ownership of the entire customer lifecycle for two fast-growing ecommerce brands where you'll have a direct impact on customer retention, loyalty and revenue growth? On offer … fastest-growing outdoor lifestyle brands, where you'll own the CRM function across two premium ecommerce businesses. You'll have the autonomy to shape customer journeys, test new ideas and build best-in-class email and SMS marketing programmes while working closely with the Ecommerce, Marketing and Creative teams. ...

Senior Customer Success Manager Salary: £70,000 - £80,000 per annum, plus circa 10%-15% bonus Location: Remote (Bristol HQ) My client is a rapidly growing technology/SaaS organisation offering a unique portfolio of services to the construction sector across the UK and internationally. There is a clear … would lead to a doubling their size over the next 2-3 years as the products and services are commercialised at pace. The Senior Customer Success Manager, a crucial appointment, will ensure customers achieve their desired outcomes while using a product or service, thereby driving customer retention ...

looking for a senior sales professional who understands recurring revenue, can win and grow strategic accounts, and combines disciplined funnel management with a genuinely customer-centric approach. WHY THIS MARKET MATTERS The UK vehicle parc is larger and older than ever. At the end of 2025, 36.68 million cars … Commercial Director, you will focus on winning, developing and retaining strategic UK accounts. You will manage complex opportunities from prospecting through close, build trusted customer relationships and deliver sustainable recurring-revenue growth through disciplined, value-based selling. You will own your account portfolio and opportunity funnel - maintaining high ...

What s in it for you? Opportunity to manage and grow relationships with a portfolio of valued customers Play a key role in customer onboarding, engagement and long-term success Work collaboratively with cross-functional teams across the business Exposure to technology platforms and digital solutions Varied role with … opportunities to influence customer experience and business growth Supportive environment with ongoing learning and development opportunities Must have s Previous experience in Customer Success, Account Management or Partner Management Experience managing a portfolio of customer or partner relationships Experience supporting technology platforms, digital products or complex services ...

with an established and growing business that is looking for a commercially driven Business Development Manager to take responsibility for developing and managing key customer relationships, identifying new opportunities and driving profitable sales growth across the UK and international markets. This is an additional role as the team … expanding rapidly This is an excellent opportunity for a customer-focused sales professional who enjoys building long-term relationships, winning new business and working closely with technical and R&D/NPD teams to deliver solutions that meet customer needs. The Role As Business Development Manager, you will ...

Pattern: Hybrid (office and home working) Salary: 30,000 per annum About Message Direct Message Direct is an award-winning UK contact centre and customer communications provider, delivering exceptional customer service solutions to organisations across a wide range of sectors. We support our clients through inbound customer … services, helping them deliver outstanding experiences to their customers every day. As our business continues to grow, we're looking for a proactive and customer-focused Key Account Coordinator to join our Sales Team. This is an excellent opportunity for someone looking to develop their career within account management ...

solve problems that nobody else can.Our mission is to elevate brand awareness and drive revenue growth through innovative marketing strategies that captivate audiences, foster customer loyalty and amplify the influence of our brand in the marketplace. 2) The role:We’re looking for a strategic and hands‐on Vice … channels. You’ll work closely with the executive team to translate business goals into high‐impact marketing initiatives that strengthen market position, accelerate customer acquisition, and deepen customer engagement.This is a highly visible leadership role for someone who thrives in a fast‐paced environment, combines creativity with commercial ...

Customer Success Manager Location: Gloucestershire, Herefordshire & Worcestershire (Hybrid with customer visits) Salary: Up to £45,000 + benefits Build relationships. Add value. Help customers grow. We're looking for a Customer Success Manager to join a growing Managed Service Provider supporting organisations across Gloucestershire, Herefordshire and Worcestershire. … additional IT, Cyber Security or Software solutions could improve efficiency, security or business performance. Coordinate with technical and project teams to ensure a seamless customer experience. Proactively manage customer satisfaction, service improvement plans and retention. Act as the voice of the customer internally, ensuring issues are resolved ...

years) plus Bank Holidays This is a fantastic opportunity for a commercially minded B2B marketer with expertise in demand generation, marketing automation and customer lifecycle marketing to join our ambitious organisation. You'll have the chance to play a key role in shaping our future marketing activity, building … your expertise whilst creating marketing programmes that support customer acquisition, retention and long-term business growth. What's more, we'll ensure you are equipped to broaden your experience across product marketing, CRM, automation, customer insight and campaign strategy. This role represents a unique prospect ...

+ Holidays + Pension + Other Benefits Are you an organised and commercially minded sales support professional with experience in telecoms, IT or customer service? Do you enjoy managing customer enquiries, preparing quotations and coordinating orders through to completion? This is an excellent opportunity to join a leading … lifecycle across mission and business-critical network solutions. In this role, you will act as the first point of contact for day-to-day customer enquiries. You'll work closely with procurement, operations, finance and engineering teams to obtain pricing, coordinate order fulfilment and ensure customers receive an excellent ...

based in Devizes and works closely with customers across multiple industries, delivering high-quality, sustainable PCB solutions. They pride themselves on technical expertise, customer focus, and environmental responsibility. The BDM will be required to drive sales growth and market share for the UK division by developing new business opportunities … customers in target sectors. - Develop strategic account plans and deliver against revenue and margin targets. - Prepare accurate forecasts and contribute to UK growth strategy. Customer Relationship Management: - Act as the primary contact for customers, ensuring exceptional service - Understand customer needs and provide tailored PCB solutions. - Negotiate pricing, contracts ...

business enters an exciting phase of commercial growth, we're seeking a Product Lifecycle Manager (PLM) to become the voice of the customer internally and the face of the business externally. This is a highly commercial, customer-facing role sitting at the intersection of technology, product and market … strategy. Rather than focusing on day-to-day product delivery, you'll own the product throughout its lifecycle, ensuring customer needs, commercial opportunities and evolving regulatory requirements shape the future development of both the company's lidar technology and its cloud-based reporting platform. Working closely with customers, engineering ...

Client Insight Analyst to help shape business decisions through data-driven insight. This role sits within a growing analytics team and focuses on understanding customer value, profitability, retention, growth and acquisition performance.Senior Insight Analyst – What You’ll DoPartner with stakeholders across commercial, product and customer teams … provide actionable insight.Analyse customer behaviour, profitability, lifetime value and retention trends.Identify opportunities to improve commercial performance and customer experience.Translate complex analysis into clear recommendations and business actions.Support strategic projects and help drive data-led decision making.Senior Insight Analyst – What We’re Looking ForExperience in an analytical ...

Client Insight Analyst to help shape business decisions through data-driven insight. This role sits within a growing analytics team and focuses on understanding customer value, profitability, retention, growth and acquisition performance. Senior Insight Analyst - What You'll Do Partner with stakeholders across commercial, product and customer teams to provide actionable insight. Analyse customer behaviour, profitability, lifetime value and retention trends. Identify opportunities to improve commercial performance and customer experience. Translate complex analysis into clear recommendations and business actions. Support strategic projects and help drive data-led decision making. Senior Insight Analyst ...

executive-level customers and global partnersYour ability to connect technology with business outcomes will directly influence revenue growth, market positioning, and long-term customer success.How You’ll Drive ImpactDrive Business Growth & Market ExpansionIdentify and capitalise on new opportunities within high-growth semiconductor segmentsDevelop and execute market entry strategies that … deliver measurable revenue impactBuild compelling business cases and strategic account plans for new customer acquisitionAnalyse market trends, competitive dynamics, and technology shifts to stay ahead of the curveBuild Strategic Partnerships & EcosystemsDevelop high-value relationships with OEMs, ODMs, chipset vendors, cloud providers, system integrators, and telecom operatorsLead and manage Joint ...

looking for a commercially driven leader who can build on Axco's strong market position and identify new opportunities for growth. You'll strengthen customer relationships, drive product innovation, expand into new markets and ensure the business continues to deliver the high-quality insight our customers rely on. … full P&L accountability for revenue growth, profitability, forecasting, pricing, cost management, and sustainable expansion across international markets. • Delivering a balanced growth strategy across customer retention (c.95%+), new business acquisition, pricing optimisation, cross-sell/upsell, and expansion into new customer segments, geographies, and adjacent ...

retail channels, both online and offline. This role leads strategic planning, operational efficiency initiatives, and cross-functional alignment to maximise profitability, strengthen the customer experience, and support the companys commercial objectives. The position oversees e-commerce, warehouse functions, cost management, stock management and retail performance while building an operational … market insights to guide planning and stock decisions. E-commerce Leadership Manage and continuously improve all current and future online tools, enhancing the customer journey and increasing conversion rates. Identify functionality gaps, champion new digital capabilities, and lead cross-departmental implementation. Strengthen the businesss online presence, ensuring consistency across ...

against agreed commercial parameters Supporting accurate forecasting and revenue reporting through on time and on budget delivery performance Client satisfaction and long-term retention through delivery excellence Risk containment, escalation management and delivery recovery Leadership, coaching and support for the project and programme management leaders and team Delivery … work Teams operate with clear accountability and ownership Projects convert into long-term relationships, retained revenue and reputation growth Delivery quality directly drives client retention, account growth, referrals and commercial sustainability. Operational excellence is a strategic growth driver. This role also owns containment: in pressured environments, the Delivery ...

channel campaigns. Lead the implementation of email marketing campaigns, including segmentation, content set-up, automation workflows, tracking, testing, optimisation, and performance reporting. Develop automated customer journeys that improve engagement, lead conversion, and customer retention. Support sales teams through the implementation and optimisation of sales automation processes. Improve alignment … provide actionable insights into marketing and sales performance including pipeline performance, lead generation, conversion rates, campaign effectiveness, and ROI. Analyse campaign performance and customer behaviour to identify growth opportunities. Conduct A/B testing and performance analysis across campaigns and automation workflows. The successful candidate will possess; Minimum ...

If you’re an experienced B2B marketer from agency, with a passion for client success and growth, we’d love to hear from you. This is an incredible opportunity to make an impact and thrive ...

consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey. ***Proficiency in spoken and written English at an advanced level is required for this role. A day in the life … Monthly Service Expansion pipeline generation Power Circuit Certification (annual) Most Important Things (MITs) Team Coaching and Development Marketing Strategy, Development and Execution Client Retention and Client Revenue Growth Benefits & Perks: Base salary paid in USD + commission opportunities Unlimited Time Off available on day one Fully flex work ...