keyholders informing them of an alarm activation.Relaying alarm information clearly to customers. Accessing and escalating alarms as appropriate to the Emergency Services, Fire service and relevant police force. For CCTV sensor activations, operators are to determine if an intrusion into the protected area can be identified. When intruder … operators are to carry out standard procedures for contacting the site keyholders and/or the relevant police force. Liaising with engineer and service department, accessing and creating out of hours job sheets on the business client management software. Operators are responsible for administration duties within the ARC … which include, but not limited to: Updating customer records on the Alarm System Sending email internally and externally Updating relevant communications logs Updating internal documentation Other tasks as required by the business Person Specification: Have excellent written and verbal communication skills Have excellent IT skills including proficient use More ❯
join us and make a difference in the world! Discover more at Job Description Location: Wrexham, UK Full time 37.5 hours a week Service details: NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government. The DAF team award clients with cash, grants … fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly. Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls. In both English and Welsh Work as part of the team in achieving targets set … by the Service Manager. Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter. Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner. Act as a key deliverer of the DAF contract. More ❯
us and make a difference in the world! Discover more at www.necsws.com Job Description Location: Wrexham, UK Full time 37.5 hours a week Service details: NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government. The DAF team award clients with cash, grants … fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly. Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls. In both English and Welsh Work as part of the team in achieving targets set … by the Service Manager. Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter. Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner. Act as a key deliverer of the DAF contract. More ❯
