4 Customer Service Analyst Jobs

Must be SC Cleared. SC cleared Out of Hours Call Centre/Customer Services/Service Desk Analyst/Call Logger- 1st line Support Our client are looking for SC cleared Call Centre/Customer Service/Service Desk Analysts to work in a … they will be on site in Hampton. You will ideally have a minimum of 6 months -1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Applicants must hold current SC clearance. Shifts - 10.5 paid hrs 20:00 to … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »

hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »

hours a day, between 07:00 and 20:30 – 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »

estate agencies and offers fantastic training and career development opportunities into software engineering, IT support, project management and testing. We’re looking for outstanding Customer Service people (no prior tech experience required) with brilliant communications skills and a desire to learn, cross train and build a career in … technology. You’ll require the following skills and experience: 1+ years’ experience in a Customer Service role (e.g. call centre, retail, helpdesk, customer success) Outstanding written and verbal communications skills Strong problem solving and critical thinking skills Keen interest in tech and tech savvy Able and keen … to learn technology skills Any prior experience with IT support (e.g. Service Desk) beneficial but not essential Happy to work in the office 3 days per week (Solihull) £23k-£25k + bonus + benefits. Hybrid working. Birmingham (Solihull), West Midlands more »