Customer Service Analyst
UK
The median Customer Service Analyst salary in the UK is £25,010 per year, according to job vacancies posted during the 6 months leading to 17 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 17 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 687 | 897 | 962 |
| Rank change year-on-year | +210 | +65 | +272 |
| Permanent jobs requiring a Customer Service Analyst | 43 | 2 | 8 |
| As % of all permanent jobs advertised in the UK | 0.077% | 0.002% | 0.008% |
| As % of the Job Titles category | 0.085% | 0.002% | 0.009% |
| Number of salaries quoted | 10 | 2 | 5 |
| 10th Percentile | £24,791 | - | £22,550 |
| 25th Percentile | £24,990 | £23,500 | £24,500 |
| Median annual salary (50th Percentile) | £25,010 | £24,000 | £25,000 |
| Median % change year-on-year | +4.21% | -4.00% | +31.58% |
| 75th Percentile | £25,020 | £24,500 | £25,500 |
| 90th Percentile | £25,218 | - | £31,800 |
| UK excluding London median annual salary | £25,010 | £24,000 | £25,000 |
| % change year-on-year | +4.21% | -4.00% | +31.58% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 50,706 | 94,386 | 91,123 |
| % of permanent jobs with a recognized job title | 90.83% | 94.69% | 91.49% |
| Number of salaries quoted | 27,254 | 67,482 | 57,423 |
| 10th Percentile | £29,750 | £28,500 | £32,500 |
| 25th Percentile | £41,250 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £56,000 | £52,500 | £60,000 |
| Median % change year-on-year | +6.67% | -12.50% | - |
| 75th Percentile | £73,886 | £71,000 | £80,000 |
| 90th Percentile | £96,250 | £90,000 | £100,000 |
| UK excluding London median annual salary | £51,645 | £50,000 | £53,000 |
| % change year-on-year | +3.29% | -5.66% | +5.64% |
Customer Service Analyst
Job Vacancy Trend
Job postings that featured Customer Service Analyst in the job title as a proportion of all IT jobs advertised.
Customer Service Analyst
Salary Trend
3-month moving average salary quoted in jobs citing Customer Service Analyst.
Customer Service Analyst
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service Analyst within the UK over the 6 months to 17 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| UK excluding London | +221 | 43 | £25,010 | +4.21% | 6 |
| England | +160 | 23 | £24,995 | +4.15% | 6 |
| Work from Home | +146 | 18 | £25,020 | +4.25% | |
| Scotland | - | 17 | £25,020 | - | |
| North of England | - | 11 | £24,000 | - | |
| North West | - | 9 | £23,000 | - | |
| East of England | - | 4 | £24,990 | - | 6 |
| Midlands | +62 | 3 | - | - | |
| West Midlands | +57 | 3 | - | - | |
| Northern Ireland | - | 3 | - | - | |
| South East | - | 3 | - | - | |
| South West | - | 2 | £27,000 | - | |
| North East | - | 1 | £25,000 | - | |
| Yorkshire | - | 1 | - | - |
Customer Service Analyst Skill Set
Top 29 Co-occurring Skills and Capabilities
For the 6 months to 17 May 2025, Customer Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Customer Service Analyst in the job title.
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Customer Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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