Meet Liam Smith: Customer Success Manager at Mintra Overview At Mintra, customer success is at the core of everything we do. Up until 2023, our customerservice division focused solely on problem-solving, addressing the immediate needs of safety-critical workers and our clients. Ticking dockets. However, in 2023 Mintra separated the services and made the … to bring problem-solving to the forefront of everyone's minds and make sure new clients hit the ground running with the creation of a team solely focused on Customer Success. This new Customer Success Team sits within the Product Team and has made a significant shift to how Mintra looks after clients. Ultimately, they are responsible for … are working with clients before they've even joined the business, anticipating challenges and streamlining the onboarding process to fit the unique needs of each client. This leaves the customerservice team free to focus on the immediate needs of safety-critical workers as a matter of priority. Location: Stonehaven harbour in North East Scotland Responsibilities As a More ❯
contract is offered on an initial 3-month basis, with a focus on delivering a key project milestone. Configure and customise backend components of Microsoft Dynamics 365, particularly within Customer Engagement or similar modules. Implement new dropdowns, fields, and form logic based on business requirements. Translate user stories and functional specifications into technical tasks and deliverables. Maintain and enhance … usability and performance. Collaborate with business and technical teams to ensure alignment between requirements and solutions Requirements Proven experience working with the backend of Microsoft Dynamics 365, ideally in Customer Engagement or similar modules. Strong understanding of D365 configuration, workflows, business rules, and security roles. Experience with Dataverse and building solutions using Microsoft Canvas Apps. Familiarity with Power Platform … components, including Power Apps and Power Automate. Ability to interpret and translate user stories into effective technical solutions. Excellent problem-solving and communication skills. Strong customerservice mindset and ability to work with stakeholders at all levels. Ability to manage multiple tasks in a complex, fast-paced environment. Experience working within structured environments with defined processes and procedures. More ❯
contract is offered on an initial 3-month basis, with a focus on delivering a key project milestone. Configure and customise backend components of Microsoft Dynamics 365, particularly within Customer Engagement or similar modules. Implement new dropdowns, fields, and form logic based on business requirements. Translate user stories and functional specifications into technical tasks and deliverables. Maintain and enhance … usability and performance. Collaborate with business and technical teams to ensure alignment between requirements and solutions Requirements Proven experience working with the backend of Microsoft Dynamics 365, ideally in Customer Engagement or similar modules. Strong understanding of D365 configuration, workflows, business rules, and security roles. Experience with Dataverse and building solutions using Microsoft Canvas Apps. Familiarity with Power Platform … components, including Power Apps and Power Automate. Ability to interpret and translate user stories into effective technical solutions. Excellent problem-solving and communication skills. Strong customerservice mindset and ability to work with stakeholders at all levels. Ability to manage multiple tasks in a complex, fast-paced environment. Experience working within structured environments with defined processes and procedures. More ❯
technical teams when necessary. Assist with setting up, configuring, and improving IT infrastructure to support business operations. Work closely with other teams to troubleshoot issues, share knowledge, and improve service delivery. Required Skills & Qualifications: 2+ years of experience in IT support, including hands-on experience with Tier 1 & 2 troubleshooting. Strong commitment to delivering high-quality customer service. More ❯
over 40 retail branches, a multi-million pound ophthalmic lens manufacturing laboratory, and a corporate eyecare provision. The group is committed to providing the very best of care and service to its communities. Our aim since day one has always been to provide accessible, professional, quality eye and hearing care to local communities - irrespective of whether you live in … a city or rural location, and with 43 practices across Scotland there will be one near you. About the role We are looking for a Head of Customer Acquisition to develop, execute, lead and scale our customer acquisition efforts . You will be responsible for the entire acquisition funnel from strategy development to execution and optimisation. The role … branches, increasing sales volumes and revenues. Work closely with marketing, product, analytics and retail to drive sustainable business growth. Use data and analytics to make informed decisions about improving customer acquisition for new customers and recalling and retaining increased percentages of existing customers. Monitor industry trends and competitor activity to identify new growth opportunities as well as best practices More ❯
