Customer Service Jobs in Aylesford

1 Customer Service Jobs in Aylesford

1st / 2nd Line Support Engineer

Aylesford, Kent, South East, United Kingdom
The Fortune Group (Recruitment) Limited
MSP based in Kent. Suitable candidates will be skilled and a motivated individual with a passion for technology and a wish to provide exceptional customer support. The role is predominantly based in the Office near to Maidstone. Responsibilities: Provide 1st/2nd linetechnical support to clients via phone, email … customers with basic network and connectivity problems. Escalate complicated technical issues to the appropriate internal teams for resolution. Ensure timely and accurate recording of customer interactions and issue resolutions in our ticketing system. Provide excellent customer service, focusing on client satisfaction and issue resolution. Install networking/… non technical individuals. Outstanding problem-solving skills and the ability to think analytically. Ability to work both independently and within a team environment. A customer focussed approach with a passion for delivering high-quality support. Benefits: Competitive salary Opportunity to develop and grow your technical skills within a supportive more »
Employment Type: Permanent
Salary: £25,000
Posted:
Customer Service
Aylesford
25th Percentile
£22,750
Median
£23,500
75th Percentile
£24,250