19 of 19 Customer Service Jobs in Belfast

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could … wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for people who are passionate about service transformation; bring out the best in others, and can adapt to change whilst maintaining standards, integrity and a positive working culture. You will work with outstanding talent to design … and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Supporting the design and implementation of customer service and contact centre: Contributing to the development of tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance More ❯

For more information and guidance please visit the UKSV website The purpose of a Services Solution Architect (SSA) is to: Engage professionally with potential clients, articulate the value of service design and service solutions to their business. Identify their needs and influence their requirements through proposals, white papers and dialogue. Work collaboratively within campaigns and assist in the … development of capture plans alongside sales & marketing and within the customer space to develop customer service solutions. Create user and business value in services design and deliver architecture for service provision that ensures consistent delivery and excellent user experience. Provide expert advice to shape the development of systems/equipment, and develop their support strategy, for … optimal through-life cost and customer experience Provide expert advice to identify and develop transversal enablers and capabilities. Provide expert solutions to long-term or through-life support bids and programmes into customers, internal bid and/or programme managers. The SSA provides expertise and inspiration in solving problems within these and allied areas across business segments. Core Tasks More ❯

never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of the Community Delivery Manager is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the … that share our passion and drive to delight our Customers. Could that person be you? You will be accountable for: Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey. Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers. Building up More ❯

this data, we can understand what aspects of our site are effective and identify areas for improvement. This is a secondary processing purpose. This is a secondary processing purpose. Customer Success Advocate EMEA Services page is loaded Customer Success Advocate EMEA Services Postuler locations Belfast London Remote-Italy time type Full time posted on Publié il y a … individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact. As a Customer Success Advocate (CSA) at Ciena, you will play a key role in building strong relationships with our customers, ensuring they realize value from our products and services. This is … an exciting opportunity for a high-potential individual early in their career who is passionate about customer success, eager to learn, and ready to make an impact in the telecom industry. You'll work alongside seasoned professionals and cross-functional teams to deliver a world-class customer experience, help drive service adoption, and support the full service More ❯

Field Service Engineer We've signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just … cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let's grow better, together. The role We're looking for a Field Service Engineer to join our team covering Northern Ireland . You'll provide first-line customer support, servicing, and repairing ticketing equipment , as well as assisting with installations and … an impact Perform on-site maintenance and repairs on ticketing equipment. Diagnose and resolve basic software issues using PC tools. Ensure a first-time fix approach and deliver excellent customer service . Maintain clear communication and escalate major issues as needed. Keep accurate records and manage service calls via the call management system. Handle and maintain company More ❯

Habitat ReStore. Manage stock levels and make key decisions about stock control. Use computer systems to record sales figures; for data analysis and forward planning. Ensure standards for quality, customer service, security and health and safety are met, resolving any issues as they arise. Ensure all legal, governmental and licensing requirements are met. Understand and be able to … recruitment and training of Habitat ReStore employees and volunteers in accordance with relevant personnel and safety policies. Manage and motivate teams of volunteers to ensure a high level of customer service and donor relations, in accordance with the relevant safety and personnel policies. Ensure all employees/volunteers understand and can effectively communicate Habitat for Humanity and the More ❯

Python Engineer (Customer Solutions) Belfast 2 Days per week £65k to £70k per annum Join iO's Client, a leading company in the technology industry, known for its innovative solutions and excellent working environment. With a focus on growth and employee development, Our Client offers a dynamic workplace that fosters creativity and professional advancement. Our Client is expanding its … team and seeking a skilled Customer Support Executive (CSE) to join their ranks. This role plays a strategic part in ensuring customer satisfaction and maintaining high service standards. If you are looking for an exciting opportunity where your impact will be felt, this position is tailored for you. Responsibilities: - Provide exceptional customer support via various communication … channels - Address customer inquiries and resolve issues promptly - Collaborate with internal teams to improve customer experience - Maintain accurate records of customer interactions - Identify recurring issues and recommend solutions for process improvement Essential Skills & Experience: - Proficiency in Python programming language - Strong communication skills for effective customer interactions - Ability to thrive in a customer-facing role - Exceptional More ❯

Implementation Engineer - EMEA Nucleus is seeking an Implementation Engineer in the EMEA region to join our Customer Success organization that supports customer onboarding and implementation projects. Implementation Engineers are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus … Implementation team is staffed with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You Will Do Work closely with the sales team to conduct smooth transitions from pre- to … post-sale phase Plan and coordinate onboarding projects for new customers, meeting customer business requirements and driving user adoption Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and other scripts/tools to resolve customer's unique challenges Collaborate with the product team to prioritize and productize solutions to impactful More ❯

Belfast £40,000 - £50,000 per annum (DOE) Telecoms | Permanent An ambitious and rapidly expanding telecoms provider is seeking an experienced Head of Provisioning to lead and evolve its service delivery operations. This is a unique opportunity to join a growing team that prides itself on exceptional customer service, reliability, and operational efficiency across the broadband and … of the end-to-end delivery process for broadband, VoIP, and associated telecoms services. Leading a team of provisioning specialists, you'll drive efficiency, manage supplier relationships, and ensure customer activations are completed smoothly and on time. Key Responsibilities: Lead and manage the provisioning team to deliver high-quality telecoms services. Oversee workflows across broadband, VoIP, and other connectivity … solutions. Build and maintain strong relationships with key suppliers and escalate service issues where required. Collaborate with engineering, support, and commercial teams to align operational delivery. Monitor KPIs and implement continuous improvement initiatives to streamline performance. Ensure accurate system record-keeping and proactive communication with customers during order fulfilment. Act as a key escalation point for complex provisioning issues More ❯

for all customers and clients and manage any queries or questions. As well as managing issues, you will be responsible for providing high-quality administrative support to the respective service area, and maintaining effective systems and procedures. Key responsibilities include: Accurately inputting, processing, and validating data within set timeframes. Supporting the analysis and monitoring of statistics and information. Assisting … users with BST application compatibility issues across devices and browsers. Preparing reports, documents, and proposals, and offering routine advice and guidance. Contributing to the development of service protocols, procedures, and systems. Delivering a consistently high standard of service to staff, customers, and suppliers. Responding to system administration requests in line with policy and procedures. Applying timely adjustments to … interfaces and communicating planned downtimes. Participating in FPL system testing cycles. Supporting the resolution of escalated issues and communicating system-related concerns to the Business Services Team Leader. Providing customer service support for non-technical application queries. What you'll need to succeed Essential- Section 1:1) A minimum of 5 GCSE's to include English Language and More ❯

Implementation Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Director of Implementation About the Role As an Implementation Engineer - Apprentice , you are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus Implementation team is staffed … with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You'll Do Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and … other scripts/tools to resolve customer's unique challenges Collaborate with the product team to prioritize and productize solutions to impactful issues Build strong relationships with customers, providing exceptional customer service and support Strive to improve process efficiency and team performance by continuously identifying areas to enhance our post-sales motion Understand how integrations work end More ❯

include member support via phone/email, OMS integration, and trade lifecycle issues for the trading platform and desk. The ideal candidate will have a positive attitude and high customer service standards, with strong FIX, SQL/Sybase/Oracle database, Linux, cloud, Windows, and networking troubleshooting skills. Role Responsibilities Participate in a 'follow the sun' support model … tools like ITRS. Proficiency in Kubernetes management. Knowledge of European financial regulations like MiFID II. Person Profile Motivated self-starter with ownership qualities. Excellent communication skills across stakeholder levels. Customer satisfaction oriented. Organized, disciplined, and flexible. Analytical with a team-oriented mindset. Not The Perfect Fit? We encourage candidates who may not meet every criterion to apply, as we More ❯

functional groups including sales, quotations, operations, purchasing and field services. There is considerable interface with our customers to ensure we meet all technical specifications of that requested by the customer and timely delivery of all products and supporting documentation. We have customers in over 60 countries and team members on several continents to ensure responsiveness and support within the … time zone. You will lead a team of highly dedicated Projects Team and will be responsible on driving customer success including growth and retention of our business at targeted accounts. This team is considered the talent pool for this organization and has high visibility for professional growth. What you'll need to succeed Ideally, a Degree in Electrical Engineering … or related field is required. MS degree is preferred. A minimum of 5 years' experience of leading and managing a group of project managers, ideally with expertise in technical customer service/commercial operations role. Preference will be given to those with knowledge and experience working or serving the utility Transmission, Distribution or Power Generation industries. Excellent organizational More ❯

for organisations to deliver impact at every stage of their IT lifecycle. We operate across the UK, Ireland, and Europe and also deliver ITAD globally through our network of service providers. Our Ambitions Our vision is to be the global leader in secure ITAD and lifecycle management in a net-zero world. We are committed to sustainability and are … us achieve it. Vyta has experienced accelerated growth in recent years, and we have ambitious yet achievable goals to continue this trajectory as we expand our geographical reach and service offerings. Our Culture and Values We live by our values and are proud of our positive, hard-working, collaborative and adaptable culture. As a team, we are focused on … provide technical services in preparing new devices for their deployment and subsequently supporting those devices. You will join the PC deployment team based at Craigantlet at one of our customer sites, and the role will involve unpacking of PCs/Laptops, Imaging and deployment to desk. In certain circumstances additional deployment tasks will be required such as migration of More ❯

performing online screen sharing demonstrations as and when necessary Generating revenue from both existing fuel card customers and new prospects Following up on internal and website leads After-sales service to ensure customers are 100% satisfied Obtaining additional orders or referrals from current customers Taking orders and organising installations What experience/skills are we looking for? 12 months More ❯

DOE Location: Belfast Job Type: Full-time We are excited to offer an opportunity for an IT Support Engineer to join a leading IT Managed Service Provider based in Belfast. This role is ideal for someone passionate about providing IT solutions and eager to engage in a variety of projects across Northern Ireland. As part of our team, you … leavers Sole IT representative on site, but with escalation to team as required. Can be trusted to work with minimal supervision. Required Skills & Qualifications: Proven ability to deliver excellent customer service. Strong working knowledge of M365 (Identity, Intune) and Secure Modern Office. Experience with Windows Server Administration including Active Directory, DNS, DHCP, File & Print. Familiarity with Windows Desktop rollout More ❯

issues, and creating a viable and timely solution to customers. Responsibilities Become a focal point for technical issues for our clients and make sound decisions quickly. Have a strong customer focus a must, paired with demonstrable Troubleshooting and Networking competency Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service. Analysing customer … Knowledge of networking (e.g. TCP/IP, routing protocols, SSL/TLS, load balancing, proxies, reverse proxies, DNS, caching, BGP) Proven problem solving skills with a strong sense of customer commitment Prior experience with web servers (Nginx, IIS and more) Excellent communication (written and verbal) and interpersonal skills Familiarity with OWASP top 10 Familiarity with bot mitigation an advantage More ❯

gross per annum (pro-rata) Full time (37 hours per week), Permanent At Co-Ownership, we're passionate about making homeownership more accessible and delivering excellent customer service. Our values-putting the customer first, doing the right thing, evolving and improving, and working together-guide everything we do. We have recently undertaken a strategic review of our ICT … health and well-being programme and offer support for personal and professional development. ITIL Foundation Certificate or higher. 5 years experience in the last 7 working in an IT Service Delivery role. Experience working with Windows Server environments to include Active directory, Group policy, DNS, DHCP, TCP/IP. Experience of managing a team including planning, prioritising and managing More ❯

2nd Line Support – Permanent – Belfast – c£35,000 per annum REED are pleased to announce a collaboration with a managed service provider based in Belfast with the recruitment of a Level 2 Support engineer. This is an organisation that aims to provide a high quality service to its customers, with a wide client base of small companies to … opportunity to work with a strong employer in Belfast with a competitive salary and benefits with ongoing learning and development. You will gain exposure to clients from multiple different service industries. Progression is a strong belief of this company promoting internally. What to do next If this role sounds right for you please get in touch with the REED More ❯