15 of 15 Customer Service Jobs in Belfast

purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We're also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews. If you're looking to make a real impact and be … sustainable, and built to last. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need … perseverance mean we're a team through thick and thin. What to expect As Raylo continues to grow, we are committed to delivering exceptional customer service at scale. This role sits at the heart of our Customer Success & Support team, ensuring our customers receive a seamless, high More ❯

creativity, and opportunity in everything we do. Overview of the role: As Global Head of Support, you will lead Napier AI's world-class customer support function. Reporting to the Chief Customer Officer, and as a member of the Senior Leadership team, you will be responsible for developing … and executing the strategy, operations, and global delivery of our 24/7 Customer Support service. You will scale and evolve the organisation to ensure excellent client experience, enable business growth, and drive continuous improvement through innovation, AI, and automation. You will be a strategic leader with a deep … understanding of the FinTech or RegTech space, known for building high-performing teams, delivering exceptional service outcomes, and fostering a culture of accountability and excellence. You will be responsible for leading a global Support team of 25 staff, with hubs across Europe, APAC, North America, and the Middle East. More ❯

Customer Success Manager - Belfast (please only apply if you are based in Belfast) As a Scaled Customer Success Manager, you will provide support to our customers via digital communication channels, ensuring a smooth and effective customer experience. You will leverage your cybersecurity knowledge and expertise in R7 … products and solutions to maximize customer value from their R7 investment. About the Team The Scaled Customer Success Team is a vital part of Rapid7's Customer Success organization, designed to deliver a world-class experience to our scaled customers. This global team uses technology, automation, and … processes to efficiently scale while maintaining personalized interactions. The team manages both assigned customers and supports a one-to-many model, focusing on onboarding, customer health, and product adoption. They proactively reach out based on health and adoption signals, designing digital lifecycle programs to ensure consistent, proactive customer More ❯

and collaborative team environment that encourages development and satisfaction. Minimum (Essential) Requirements Expertise in Microsoft Dynamics and Power Platform: Proficiency in products like Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, Power BI. Familiarity with Related Technologies: Knowledge of More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

the latest product releases and industry trends. Education, Qualifications & Skills In-depth knowledge of developing and customizing Microsoft Business Applications, particularly Dynamics 365 (Sales, Customer Service, Field Service, and Customer Insights) and the Power Platform. Minimum 5 years' experience developing Dynamics 365 and/or Power More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

manual lookup) to field based engineers on the range of Access Control, CCTV, Intruder Alarm, Intercom, Key Management systems. To provide a technical support service to the ARC Customer Service Team when they encounter issues on-boarding new customer Access Control, CCTV, Intruder Alarm, Body Worn … Camera and 2 way audio systems. To provide a testing service for new remotely viewable CCTV systems and ensure that they perform in line with required parameters to allow a customer system to be successfully monitored in accordance with BS8418 Keep up-to-date with various 3rd party … To provide clear, well written technical documentation for a variety of purposes. To maintain accurate, real time records of site based interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates etc.) To maintain accurate More ❯

manual lookup) to field based engineers on the range of Access Control, CCTV, Intruder Alarm, Intercom, Key Management systems. To provide a technical support service to the ARC Customer Service Team when they encounter issues on-boarding new customer Access Control, CCTV, Intruder Alarm, Body Worn … Camera and 2 way audio systems. To provide a testing service for new remotely viewable CCTV systems and ensure that they perform in line with required parameters to allow a customer system to be successfully monitored in accordance with BS8418 Keep up-to-date with various 3rd party … To provide clear, well written technical documentation for a variety of purposes. To maintain accurate, real time records of site based interactions in Tesseract Service Centre providing customers and other G4S employees with all relevant information in a timely manner (call log numbers, progress updates etc.) To maintain accurate More ❯

options, with flexibility when needed. Company-wide rewards scheme and generous annual bonus structure. Additional perks including birthday leave, health insurance, and death-in-service cover. Join a company that truly invests in your development — training provided and encouraged. Key Responsibilities: Installing and configuring hardware/software on-site … managing Microsoft 365, Azure, Intune, SharePoint, and other cloud services. Implementing and supporting cutting-edge cybersecurity tools and network security systems. Delivering first-class customer support both remotely and face-to-face. Contributing to project planning, design, and technical documentation. Key Requirements: 3+ years of experience in IT support … systems administration. Strong knowledge of Windows environments, networking, virtualization, and cloud platforms. Proven ability to install, configure, and troubleshoot cybersecurity products. Excellent communication and customer service skills. Full driving license with access to a vehicle (mileage reimbursed for site visits). This is your chance to be part More ❯

assigned Requirements: 2-year computer-related degree or a minimum of 1-3 years' experience required in a heterogeneous environment (Windows, Mac, Linux) Superior customer service skills with an ability to work comfortably with customers with a wide range of personalities and technical expertise Demonstrated proficiency in diagnosing … including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, family or relationship structure, military service and veteran status, physical or mental disability, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws and More ❯

India timezones Strong communications skills, written and verbal Flexible, with the ability to work on multiple projects and prioritize tasks as necessary Strong organization, customer service and time management skills Company Benefits: Bonus Programme Equity Programme Employee Stock Purchase Plan (ESPP) Private Medical and Dental coverage Income Protection More ❯

d love to hear from you. Your key responsibilities will be: Direct Outreach & Lead Generation Prospect and engage senior decision-makers (e.g., Heads of Customer Experience, CIOs, Contact Centre Directors). Execute outbound prospecting via LinkedIn, email, and phone calls. Personalise outreach using account-based marketing principles. Inbound Lead … goal-oriented, and resilient – comfortable handling rejection. Ability to achieve & exceed company targets. Candidates must also be able to demonstrate: A strong and positive customer service approach. A strong desire to stay up to date with industry trends, Conversational AI, and CCaaS solutions. Develop skills in sales, marketing More ❯

support/helpdesk experience Network/NOC experience would be good to have Systems admin/engineering experience would be good to have Strong customer service skills, positive morale, team player What you'll do as an IT Support Engineer Provide technical support via telephone, emails, ticket response More ❯

hours, 2pm-10pm What You'll Bring Strong problem-solving skills and technical curiosity Experience with cloud infrastructure, networking, and debugging Excellent communication and customer service mindset Bonus: familiarity with SAML, REST APIs, SQL, JIRA, or Salesforce What's in It for You Fully remote - NI Based Supportive More ❯