1 of 1 Customer Service Jobs in Bicester

resolving technical issues, maintaining essential systems, and ensuring the consistent delivery of IT services. You’ll also build valuable skills in problem-solving, multi-channel user support, and continuous service improvement. This role is perfect for someone eager to develop their IT career and make a real impact from day one. Each week, you’ll have dedicated time to … and development once you complete your apprenticeship Key responsibilities include: Responding to support calls, emails, and tickets from Valda users, resolving or escalating issues as needed Managing and updating service desk tickets in line with internal SLAs Coordinating with IT suppliers to maintain appropriate stock levels of equipment and consumables Documenting processes and procedures for the internal IT knowledge … base Diagnosing, imaging, and repairing PCs and laptops Monitoring system alerts via the IT Service Desk inbox Setting up workstations for new employees and supporting office and desk moves Providing high levels of customer service to all Valda staff The Spark we’re Looking For We’re looking for someone curious, motivated, and eager to start their More ❯