1 to 25 of 128 Customer Service Jobs in Oxfordshire

Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets, we’re looking for a … latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New Org CRM, Field Service & Visual remote assistance, Telephony, and Infor CPQ. This role will require you to audit the current training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery More ❯

Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets, we’re looking for a … required to improve Sales Operations business processes across Europe through defining, documenting, and implementing an improvements program that delivers efficiency & effectiveness benefits to the customer service teams. The role requires you to identify efficiency & adoption improvements of Salesforce, the rollout, maintenance, and support of the Telephony system integrated … into Salesforce CRM, EDI process and adoption improvements and any other initiatives related to the European customer service transformation program. You will have excellent knowledge of Salesforce, and experience in driving continuous improvement initiatives across multiple regions, ideally from within relevant industries. As a results orientated, team player More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

Customer Service Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of … the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in … cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Ensure material parts are processed in accordance with policy. Maintain all test equipment, tools and company property in More ❯

than 300,000 tours, activities, and experiences worldwide. The Data, Martech & Experimentation team is at the heart of Viator's ability to scale, drive customer satisfaction, and optimize operations through data-driven, AI-powered, and highly efficient platforms . We are looking for an experienced Senior Director of Product … to lead our internal platforms across Data, Machine Learning, Experimentation, Martech, and Customer Service . This role has the option to work from one of our European offices (Oxford, London, Lisbon, or Krakow) or to be fully remote with regular travel to offices for collaboration. What You Will … Do Lead key initiatives across Viator's internal platforms including Data, Machine Learning, Experimentation, Martech, and Customer Service . Manage a team of Product Managers across multiple platform domains, ensuring alignment and collaboration across Product, Engineering, ML/AI, and Analytics. Drive a strategic vision for internal platforms More ❯

surveying, and property management streamline their workflows, reduce manual admin, and deliver high-quality reports with ease. With a strong focus on innovation and customer success, we empower our users to work smarter and more efficiently. As part of our growing team, you’ll be joining a company that … values collaboration, continuous improvement, and a commitment to delivering exceptional service to our customers. As a Customer Support Executive, you are a key and integral part of the GoReport team. You will be responsible for; First Line Customer Assistance Respond to inbound customer inquiries via phone … email and live chat promptly and professionally, redirecting to team members where needed Comprehensively document and communicate customer issues in our CRM system to ensure a clear transfer of information internally and seamless experience for the customer Technical Troubleshooting Diagnose and resolve technical issues reported by customers, documenting More ❯

Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets, we’re looking for a … have the opportunity to be hands on with the latest Salesforce products. You will support the product owners in the delivery of the European customer service transformation program. Help improve the business processes, efficiency & adoption of Salesforce with the roll out of the new organisation by implementing a … validate business requirements. Other ad hoc requests including management of the EU Sales Operations mailbox – supporting the 1,000 Salesforce users across Europe with customer service queries. What you'll need to succeed: Proven experience of Salesforce Service Cloud and strong understanding of Salesforce CRM functionalities, features More ❯

searches in our processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing problems as needed. Customer service is a cornerstone of success here. We work closely together as a tight knit team, pushing ego aside so that we can … the Project Management team who will work towards becoming a Project Manager by embracing the following principles: Communication: the PC is responsible for monitoring customer communications. We do not use a “ticketing system” when working with our customers so it is up to the PM team to collectively manage … mistakes! What we're looking for: Must haves: Excellent organizational + communication skills to handle high volumes of emails in a timely manner Excellent customer service & teamwork skills (restaurant & retail experience is great!) Bachelor’s Degree from a 4-year college or university or equivalent work experience Comfortable More ❯

very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Job Overview We’re looking for … a customer-focused Upgrade & Retention Executive to join our team! This role is all about helping our existing customers find the right upgrade across all Connect Fibre products, including broadband, Connect Mobile, and add-ons, while also retaining customers as they approach contract renewal. You'll be handling a … Build rapport and trust, ensuring customers feel valued and supported. • Effectively communicate the benefits of upgrading or renewing with Connect Fibre. • Follow up on customer interactions via phone and email, ensuring a seamless experience. • Keep accurate records of conversations and updates in our CRM system. • Work towards retention and More ❯

a multi-billion-dollar industry-leading cybersecurity company. Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients. Key responsibilities: Provide timely, efficient technical support with prompt responses to customer inquiries. Troubleshoot and resolve customer … post-troubleshooting to ensure full product functionality. Collaborate with the engineering team to address complex technical challenges. Work closely with the product team, incorporating customer feedback into product improvements. Build and maintain an internal knowledge base with useful guides and solutions. Continuously refine and enhance the customer support … process for better efficiency. Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams. Participate in customer meetings when needed to troubleshoot and resolve issues directly. An ideal candidate will: Have strong expertise in Microsoft Windows operating systems. Ability to identify and troubleshoot failed patch installations. More ❯

Service Engineer - Security Johnson Controls - A global market leader in engineering and integrated solutions, renowned for our cutting-edge technology in the Fire & Security sector. We proudly represent a portfolio of trusted fire & security brands, including Tyco, ADT, WOT, Esotec, and more. Join our CDS brand, where we are … we need individuals who share our vision and desire to contribute to making the world a safer place. What You Will Do As an Service Engineer, you will be responsible for servicing Security Systems, including Intruder Alarms, CCTV, and Access Control Systems. You will bring your exceptional customer service skills and technical expertise to ensure installations meet industry standards. We are looking for proactive engineers who can anticipate and resolve issues before they arise. This is an exciting opportunity to join a market-leading brand with unparalleled career growth potential. How You Will Do It • Deliver More ❯

to join their growing team, delivering innovative CRM solutions to clients across a range of industries. Ideally, you’ll have some experience with Field Service , or a keen interest in developing your skills in this area. Key responsibilities: Work closely with clients to gather requirements, design solutions, and deliver … end-to-end D365 CE implementations Provide expertise across Sales, Customer Service, and (ideally) Field Service modules Configure and customise Dynamics 365 CE to meet client needs Support user adoption through training and documentation Collaborate with developers and project teams to deliver seamless solutions Key requirements: Proven … experience delivering Dynamics 365 CE solutions (Sales, Customer Service, and/or Field Service) Strong understanding of CRM processes and best practices Excellent client-facing and communication skills Ability to work independently in a remote environment Microsoft certifications (desirable but not essential) What’s on offer More ❯

attend up to three days a week. When not traveling or working in Bicester, your home office will be Milton Park, Didcot. Reporting to: Service Desk Team Leader Purpose: To provide dedicated 2nd line technical support, ensuring high-quality service and support. The role includes direct liaison with … the customer, troubleshooting, and being the go-to technical guru for all their needs. Duties and Responsibilities: Be a primary point of contact for key contacts, managing technical queries and providing top-notch support Respond appropriately to technical queries raised through effective prioritisation to meet KPIs and customer service expectations Respond to escalations from 1st line Service Desk Engineers by offering support and technical assistance to resolve client queries Maintain and update accurate client site documentation Maintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policies Work More ❯

comes due to our innovative automation solutions, and dedicated teams of experts, but also our ability to deliver our projects with excellence placing the customer's needs first to collaboratively deliver a warehouse automation solution that enables our customer's business to meet its operational needs. As Project … project lifecycle. Maintain good control over the cost development of the contract and give accurate predictions of over or under-spending. Deal with the customer on all contractual matters, including claim management with office support as necessary. Maintain and implement an up-to-date project schedule. Produce invoice schedules … and ensure that the customer is correctly invoiced. Coordinate the collation of appropriate handover documentation that enables the customer to safely operate and maintain the solution we're providing. Obtain signed handover of contracts and ensure amendments, variations or notices are filled under commercial. Ensure complete compliance with More ❯

to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 corridor and below. Established in 2003, Focus Group is one of the UK's … a Technical Support Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the … Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails, portal, and live chats. Responding to these within the agreed target time and meeting any agreed personal targets. To diagnose, log, action and follow through to resolution cases, including More ❯

End User Device (EUD) Engineer Location: Hampshire (3 Vacancies Available) Salary: Umbrella Rate: 200 per day, PAYE Rate: 15148 per day About the Role Service Care Solutions is assisting a police force with the recruitment for an End User Device (EUD) Engineer. The primary purpose of this role is … to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues, and driving continuous improvement within ICT operations. Key Responsibilities … Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends proactively. Documentation: Inform the EUD Senior Engineer about necessary updates More ❯

End User Device (EUD) Engineer Location: Hampshire (3 Vacancies Available) Salary: Umbrella Rate: £200 per day, PAYE Rate: £15148 per day About the Role Service Care Solutions is assisting a police force with the recruitment for an End User Device (EUD) Engineer. The primary purpose of this role is … to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues, and driving continuous improvement within ICT operations. Key Responsibilities … Customer Experience: Deliver exceptional support to the forces user base, aiming to minimize disruptions and ensure a seamless user experience. Incident Resolution: Troubleshoot and resolve EUD incidents, requests, and problems within agreed SLAs. Identify and address patterns or trends proactively. Documentation: Inform the EUD Senior Engineer about necessary updates More ❯

role will drive the EV Infrastructure strategy, delivering substantial growth and profitability, enabling the right culture and generating a relentless determination to deliver excellent customer outcomes. The role will be responsible for growing Lucy's EV Infrastructure business with the current business plan to achieve annual revenues of over … the low and medium voltage electrical infrastructure needed for electric vehicle charging. The business unit will lead market analysis, product management, business development, sales, customer service, engineering and manufacturing/supply chain for e-mobility products and services. The business unit will work closely with wider teams within … and operations as required and ensure dissemination of opportunities and learning across the Group. The role will also work closely with the Group's service lines to ensure the business unit's governance is within the Group's overall strategy and approach. Key Accountabilities: End-to-end business unit More ❯

a close-knit IT team, providing 1st-2nd line support to users across the business. This will include: managing/troubleshooting tickets within a service desk tool, escalating where necessary providing desktop and local user support maintaining an excellent customer service approach for all support queries IT … IT support role covering both 1st and 2nd line support working experience with Office 365, Azure, Active Directory, Entra ID, Intune, Endpoint Manager excellent customer service skills, with a strong team-work approach knowledge of networking principles strong attention detail with experience of process improvement and documentation a More ❯

client is an independent Ricoh and Develop dealer established in 1988. They are a small, self-motivated, friendly team who strive to provide excellent customer service to their client base. It is an exciting time to join them as they are looking to push more into the software … Papercut and Equitrac, but they want to move this on further with the recruitment of the right person. Job Description: To provide a technical service to customers, including installation, maintenance and repair of equipment. Ensure our customers receive the level of service expected and receive good communication at …/or Konica Minolta products up to the most recent models. Excellent knowledge of mechanical/electrical engineering. A minimum of 5 years Field Service Engineer experience. Proven fault-finding technique. IT literate with networking experience in both Windows and Mac based environments. Experience and understanding of Papercut. Excellent More ❯

client is an independent Ricoh and Develop dealer established in 1988. They are a small, self-motivated, friendly team who strive to provide excellent customer service to their client base. It is an exciting time to join them as they are looking to push more into the software … Papercut and Equitrac, but they want to move this on further with the recruitment of the right person. Job Description: To provide a technical service to customers, including installation, maintenance and repair of equipment. Ensure our customers receive the level of service expected and receive good communication at …/or Konica Minolta products up to the most recent models. Excellent knowledge of mechanical/electrical engineering. A minimum of 5 years Field Service Engineer experience. Proven fault-finding technique. IT literate with networking experience in both Windows and Mac based environments. Experience and understanding of Papercut. Excellent More ❯

tablets Assisting with system upgrades and setting up new devices Recording problems within CRM systems so that task histories can be reviewed Provide excellent customer service To respond without delay to clients IT needs and issues To demonstrate a willingness to work flexibly sometimes outside of core hours … in response to service demands To maintain an awareness of new and innovative technologies Training Delivery model: • Work-based training with your employer • Day release during term time (approximately 1 day a week for 1 year) • Regular meetings with your training coordinator to monitor progress and well-being • Approximately … Closing Date Friday, 20th June 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Qualifications Maths & English GCSE, grade A*- C/ More ❯

their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, working within a Microsoft environment. The Support Engineer will provide 1st/2nd line technical support to an impressive client base, troubleshooting desktop … an innovative IT consulting company dedicated to providing exceptional solutions. You'll be part of a supportive team committed to professional development, delivering outstanding customer service, and exceeding client expectations. Small but mighty, this company offers numerous opportunities for involvement in exciting projects. Our client is committed to … problem when you don't know! Ideally, you might have experience including: Experience providing 1st/2nd line support in a Microsoft environment Previous customer service experience, even if this isn't from an IT setting Experience with Office365, Windows Server, Active Directory and Exchange Full UK driving More ❯

Field Service Engineer with UPS Experience UPS Field Service Engineer (Uninterruptible Power Supply) Location: London, Southeast and nearby areas Reports to: Head of Service About the Company Our client is dedicated to providing critical power solutions to a wide range of businesses. They are expanding the service and support team and are seeking a Field Service Engineer to join them. Role Description As a Field Service Engineer with UPS Knowledge, you will be essential in maintaining the reliability of critical power systems. Your duties will encompass commissioning, maintenance, servicing, and repairing various uninterruptible power … the development of colleagues. Participate in and lead proactive team efforts to achieve departmental and company goals. Offer consulting services both on-site at customer locations and over the phone as needed. Work with customers, contractors, Service Partners, and other team members to promote and grow the brand. More ❯

to their final destination in-store. Due to our growing size and scale, we're truly global, with numerous opportunities worldwide to ensure excellent customer service and stock availability. We work tirelessly to deliver efficiently, saving time and money. Meet the passionate, ambitious colleagues who keep us moving … future markets. In Supply Chain, we are responsible for moving products from origin to store efficiently. Our global scale offers numerous opportunities to improve customer service and stock availability while saving time and costs. Our Retail Assistants deliver exceptional shopping experiences with passion, high standards, and care. If More ❯