1 to 25 of 32 Customer Service Jobs in Oxfordshire

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last a lifetime … has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support … data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

Customer Service Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs … promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯

Job Title: 1st Line Support Engineer Salary: £25,000-£27,000 per annum Location: Oxford Industry: Managed Service Provider (MSP) About the Role We are looking for a motivated and customer-focused 1st Line Support Engineer to join our client's growing Managed Service Provider (MSP) team. You'll be the first point of contact for clients … first line of support for client IT queries via phone, email, and ticketing system Troubleshoot hardware, software, and network issues Log, prioritise, and escalate incidents when necessary Provide excellent customer service, keeping clients updated throughout the process Support the onboarding of new users, including account setups and configurations Document solutions and contribute to the internal knowledge base Skills … Office 365, and common desktop applications Basic knowledge of networking concepts (DNS, DHCP, TCP/IP) Strong problem-solving skills and a logical approach to troubleshooting Excellent communication and customer service skills What We Offer £25,000-£27,000 annual salary Exposure to a wide range of IT systems and environments Ongoing training and career development opportunities Supportive More ❯

either for someone looking for their first entry-level role in IT, or an already established Support Analyst! The Support Engineer Role The Support Engineer, will join a busy service desk, working within a Microsoft environment. The Support Engineer will provide 1st/2nd line technical support to an impressive client base, troubleshooting desktop, server and network issues. The … The Support Engineer will join an innovative IT consulting company dedicated to providing exceptional solutions. You'll be part of a supportive team committed to professional development, delivering outstanding customer service, and exceeding client expectations. Small but mighty, this company offers numerous opportunities for involvement in exciting projects. Our client is committed to diversity and strives to create … your initiative to solve the problem when you don't know! Ideally, you might have experience including: Experience providing 1st/2nd line support in a Microsoft environment Previous customer service experience, even if this isn't from an IT setting Experience with Office365, Windows Server, Active Directory and Exchange Full UK driving license If you're looking More ❯

Job Title - Field Service Engineer Location - Commutable distance to our HQ Reports To - Head Of Service Issued - 03/04/2025 We have over 30 years of industry experience and specialises in delivering critical power solutions to businesses across a diverse customer base.We are expanding our service and support team and are looking for a … Field Service Engineer to join our team. ROLE OVERVIEW As a Field Service Engineer, you will play a crucial role in ensuring the reliable operation of critical power systems. Your responsibilities will include commissioning, maintenance, service, and repair activities related to various uninterruptible power supply (UPS) solutions. Working in critical power environments, you will demonstrate excellent communication … a wide range of businesses, demonstrating excellent communication skills and full ownership of assigned tasks. These tasks will include commissioning and activating newly installed equipment, as well as maintenance, service, and repair activities on different types of UPS system solutions. We provide comprehensive product training to equip you with the necessary skills. As a Field Service Engineer, you More ❯

return, you will receive a competitive salary of £32,000 - £37,000 per annum. As our AV & IT Support Analyst, you will be the owner of the Audio Visual Service for the UK offices and on-site VIP support for Board and Executive Leadership team members. The AV & IT Support Analyst role is part of the IT Support & Operations … IT Hardware and Software Assets over their lifecycle. Your responsibilities as our AV & IT Support Analyst will include: To provide technical support for all aspects of the Audio Visual service across all BFS offices. This includes: To provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in place. Own … and manage the relationship with the AV Service Provider. Produce and share best practice advice on AV services for our internal customers. Take ownership in resolving technical issues escalated from the IT Service Desk in order to ensure all escalations are adequately resolved in a timely fashion. To proactively manage the health of the system to ensure it More ❯

Onsite Network Engineer, Reading (Must have ability to obtain SC Clearance) ROC Technologies are seeking an experienced and customer-focused Onsite Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the Mobile Device Management (MDM) service as needed. … The successful candidate will play a key role in day-to-day network operations, working proactively to monitor, maintain, and support the customer s network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times. Key Responsibilities Cover early shift routines, including on-site checks and monitoring activities. Use … and changes. Handle incoming calls and ensure customers are informed of actions taken. Knowledge, Skills, Attributes & Experience Essential Keen interest in networking and developing technical skills. Strong interpersonal and customer service skills. Previous experience in a customer-facing IT support role. At least 2 years' experience supporting and managing network infrastructure. Experience within enterprise or managed service More ❯

Job description: Job Title: Field Service Engineer Our client has over 30 years of industry experience and specialises in delivering critical power solutions to businesses across a diverse customer base. They are expanding their service and support team and are looking for an 18th Edition certified electrician to train with them to become a Field Service Engineer. ROLE OVERVIEW As a Field Service Engineer, you will play a crucial role in ensuring the reliable operation of critical power systems. Your responsibilities will include commissioning, maintenance, service, and repair activities related to various uninterruptible power supply (UPS) solutions. Working in critical power environments, you will demonstrate excellent communication skills and take full ownership of … a wide range of businesses, demonstrating excellent communication skills and full ownership of assigned tasks. These tasks will include commissioning and activating newly installed equipment, as well as maintenance, service, and repair activities on different types of UPS system solutions. We provide comprehensive product training to equip you with the necessary skills. As a Field Service Engineer, you More ❯

they’re very interested in having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all … site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: Minimum of 6+ months of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office … Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams More ❯

on-site. Some local travel will be required, so a full driving licence and access to a vehicle are essential. IT Support Technician - Key Responsibilities: Manage all incidents and customer requests from receipt to resolution and closure. Ensure service level agreements (SLAs) are consistently met. Complete all administrative tasks and documentation promptly. Maintain accurate records using IT Service … Windows Server and Active Directory. Experience administering Office 365. Exposure to Cloud support (desirable). Experience working with SLAs. Excellent organisational skills with the ability to prioritise effectively. Outstanding customer service and communication skills. Previous experience in a customer-facing role. Why Join This Company? Access to a personalised training platform. Skills assessments and tailored progression plans. More ❯

Senior Service Engineer - Location: Berkshire (Field-Based) Full-Time, Permanent - Salary: Competitive, dependent on experience Start Date: ASAP About Us Our client is a market-leading provider of advanced CCTV and security solutions, delivering innovative and reliable systems to prestigious clients across the UK. They take pride in delivering high standards of service, technical expertise, and customer satisfaction. We are now seeking a Senior Service Engineer to join their resolute engineering team, responsible for maintaining and supporting high-end CCTV and security systems for their valued clients in the Berkshire region. The Role As a Senior Service Engineer, you will play a critical role in ensuring the continued operation, performance, and reliability of CCTV … is ideally suited to an initiative-taking, technically skilled professional with a background in electronics and strong knowledge of digital/IP technologies and networked systems. Key Responsibilities Provide service, maintenance, and fault diagnosis on CCTV and security systems. Perform routine preventative maintenance to ensure long-term system reliability. Troubleshoot and repair technical faults efficiently and effectively on-site More ❯

Fire and Security Service/Installation Engineer Covering Reading surrounding areas Up to £45,000 doe Company Van, Overtime, Holidays Fire and Security Engineer required, based in Reading or close to. We are looking for individuals with the following skills and experience: • Knowledge of intruder alarms Extensive Knowledge of fire alarms • Fire alarm installation and service experience • Excellent … customer service skills • CCTV IP knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving licence We are a well-established organisation in the Fire and Security industry. We offer a wide range of services including design, maintenance and installation of Fire systems, CCTV, and Access Control. Due … to planned growth within the installation and service department, we are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers based in Reading. Benefit Include: Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous Annual Leave If you are looking for a new challenge and want to work for a forward More ❯

make a real difference in healthcare by ensuring the quality and safety of essential medical devices. What You'll Do Investigate Product Returns: You'll conduct thorough investigations into customer-returned products to identify the root cause of any issues. This is not a customer service role, so you won't be handling customer calls. Analyse More ❯

have: previous experience in a similar IT Support, 1st-2nd line, desktop support type position experience supporting Windows environments, O365/Azure, Intune, Active Directory/Entra ID excellent customer service and communication skills, with a passion for delivering excellent support On offer Salary circa £35-40,000 plus excellent benefits Robert Half Ltd acts as an employment More ❯

mobile devices and audio-visual systems Most importantly, as an IT Support Engineer, it is essential that you are a clear and logical thinker with a quality approach to customer service. You should also be a good communicator with excellent social skills, ensuring that the teaching and support staff at the school are kept up-to-date with the More ❯

proposals, technical presentations and solutions. Proactively reach out to potential customers through various channels, including phone calls, emails, and social media. Build and maintain existing accounts of the global customer base. Engage with prospects across different sectors and geographies, understanding their challenges and effectively communicating the value our products can provide. Qualify leads and assess their suitability for products … to network and identify potential leads. Support the sales team in achieving quarterly and annual revenue targets Previous Experience/Qualifications: Minimum of 3 years of experience in sales, customer service, or lead generation in a highly technical discipline. Excellent communication (both verbal and written) and interpersonal skills. Educated to degree level, preferably in an Engineering, Business or … Marketing discipline (2.1 or above). Familiarity with customer relationship management (CRM) software and sales tools. Ability to establish and maintain relationships. Goal-oriented mindset and a desire to meet and exceed targets. A logical approach to problem-solving and strong negotiation abilities. Desirable Requirements Proficiency with Salesforce or other CRM software Knowledge of manufacturing and industrial automation. Knowledge More ❯

Support Engineer, you will join an innovative IT consulting company dedicated to providing exceptional solutions. You'll be part of a supportive team committed to professional development, delivering outstanding customer service, and exceeding client expectations. Small but mighty, this company offers numerous opportunities for involvement in exciting projects. Our client is committed to diversity and strives to create More ❯

of sales scripts and materials. Attend trade shows or events as needed (once up to speed). Required Skills, Knowledge and Expertise Essential 2+ years of experience in sales, customer service, or lead generation in a technical environment. Strong communication and interpersonal skills. Degree or equivalent experience in Engineering, Business, Marketing, or a related field. Familiarity with CRM More ❯

of sales scripts and materials. Attend trade shows or events as needed (once up to speed). Required Skills, Knowledge and Expertise Essential 2+ years of experience in sales, customer service, or lead generation in a technical environment. Strong communication and interpersonal skills. Degree or equivalent experience in Engineering, Business, Marketing, or a related field. Familiarity with CRM More ❯

in building relationships, managing customers, and growing revenue A demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organisation Essential skills which include customer presentations, proposal writing, negotiation and contracting The ability to liaise with and gain the trust and respect of a wide range of people at all levels Good verbal and … written communication skills Good customer service skills, friendly, polite and courteous manner when dealing with people THE COMPANY: We are one the leading suppliers of packaging solutions to the FMCG sector within the UK and have been established for over 30 years. Our clients include some of the most noticeable names on the UK High Street, but we More ❯

drugs, devices and services to patients and caregivers. We provide our research support and data curation services to the NHS for free, in order to support mental health provision, service improvement and improved patient outcomes across our network. Our Precision Neuroscience Initiative – GlobalMinds – is creating the UK’s largest biobank of patients with mental health conditions to transform research … be kept in confidence and not released to unauthorised persons. Participate in the company’s professional development reviews and take a proactive approach to own professional development. Demonstrate exceptional customer service in dealing with all stakeholders. Embody and uphold the company’s Vision and Values. KNOWLEDGE, SKILLS AND EXPERIENCE ● Experience deploying technical solutions with/for NHS organisations. More ❯

drugs, devices and services to patients and caregivers. We provide our research support and data curation services to the NHS for free, in order to support mental health provision, service improvement and improved patient outcomes across our network. Our Precision Neuroscience Initiative – GlobalMinds – is creating the UK’s largest biobank of patients with mental health conditions to transform research … be kept in confidence and not released to unauthorised persons. Participate in the company’s professional development reviews and take a proactive approach to own professional development. Demonstrate exceptional customer service in dealing with all stakeholders. Embody and uphold the company’s Vision and Values. KNOWLEDGE, SKILLS AND EXPERIENCE ● Experience deploying technical solutions with/for NHS organisations. More ❯

Project Engineer, you will join an innovative IT consulting company dedicated to providing exceptional solutions. You'll be part of a supportive team committed to professional development, delivering outstanding customer service, and exceeding client expectations. Small but mighty, this company offers numerous opportunities for involvement in exciting projects. Our client is committed to diversity and strives to create More ❯

maintenance of Fire Alarms, Intruder Alarms, CCTV Systems and Access Control. Providing callout response for the client as per callout rota. Representing the company in a way which ensures customer satisfaction and professionalism. Taking a pro-active approach to client liaison and ensuring that concerns are dealt with or relayed to management as necessary. Ensuring that administration requirements are … Notifier by Honeywell, Paxton Systems, and designing security systems would be an advantage Thorough understanding of relevant fire and intruder alarm standards CSCS/ECS/IPAF desirable Excellent customer service skills Good interpersonal skills and the ability to work as part of a team A genuine interest in your work with an enthusiasm and willingness to learn. More ❯

Procurement Executive £25,000 - £30,000 (full time - Term time only) Witney, Oxfordshire turn IT on are seeking a Sales Support/Purchasing Executive with a flair for customer service and a passion for delivering exceptional support to join our Procurement team. Were a vibrant, people-focused business, and this is a fantastic opportunity for a bright, conscientious … office and reports to the Procurement Manager. Our ideal candidate: Youll be an excellent communicator, confident in liaising with both internal and external stakeholders, and committed to delivering outstanding customer service. With strong attention to detail, youll ensure quotes are accurately generated in our CRM system, converted efficiently to sales orders, and that products are ordered promptly and offer More ❯