3 of 3 Customer Service Jobs in Burnley

IT policies. Perform routine system administration tasks, such as user account management, access rights, password resets, and network connectivity checks. Document IT incidents, procedures, and resolutions accurately within the service management system. Contribute to the maintenance and security of IT assets, including inventory tracking and equipment audits. Collaborate with colleagues to identify and implement improvements to IT support processes … and user experience. Skills: Previous experience in a 1st or 2nd line IT support, helpdesk, or technical service role. Confident working knowledge of Windows OS, Microsoft Office 365, and general desktop/laptop maintenance. Basic networking understanding (TCP/IP, Wi-Fi troubleshooting), with ability to support connectivity issues. Effective communication skills, able to explain technical concepts clearly to … skills, with attention to detail and the ability to manage and prioritise multiple support queries simultaneously. Logical and analytical approach to problem-solving, with a focus on delivering excellent customer service. Team player with the initiative to take ownership of allocated issues and responsibilities. Professional, reliable, and respectful in all interactions with colleagues and stakeholders. Package: Benefit from opportunities More ❯

safe, secure and connected. We are seeking a forward-thinking, dedicated and IT-savvy apprentice to join our growing team. Role Company Overview At IITAC, we value providing superior customer service and are committed to the successful operation of our information technology systems. The role of help desk technician will assist our customers with questions and problems concerning … The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, aiming to resolve issues with efficiency and maintaining a high level of customer satisfaction. The role requires excellent problem-solvers with outstanding communication and customer service skills. Job Purpose To provide a consistent high level of customer service … assistance with information technology systems Guide customers remotely and in person through systems configuration, troubleshooting and maintenance Listen attentively to customers’ questions and concerns and offer optimal solutions Prioritise customer satisfaction in all communications, directing unresolved issues to next-level personnel Work with desktop support engineers to provide customers with superior service Represent IITAC with professionalism and integrity More ❯

/relaxed breaks throughout the day. Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Friday, 22nd August 2025 Start Date Friday, 29th August 2025 Desired Skills Customer care skills Team working Keen Willingness to learn 17 + About the Employer P3 COMPUTER SERVICES LIMITED P3 Computer Services Limited was formed in November 1995. It was the … intention to provide very high levels of customer service to the business sector, the education sector and for home users. A 100% commitment to this principle lead to unprecedented growth that solidified us as one of the best IT providers in the East Lancs area. Within just 3 short years later, we became a multi-million pound turnover … relocated to new premises in Rosegrove. Although there have been many changes over the past 28 years, P3 Computers still stands by the principle of providing our absolute best, service for all our our customers and look forward to the next 20+ years. More ❯