21 of 21 Customer Service Jobs in Lancashire

Customer Relationship/Business Development Role As a key member of the team, you will be responsible for managing existing customer relationships while also identifying, engaging, and onboarding new customers across our operating regions. You will play a crucial role in the pre-contract and tendering process , working … closely with internal departments to ensure the delivery of Aptus' market-leading service. If you are motivated, commercially minded, and passionate about delivering exceptional customer service while driving business growth, we would love to hear from you. Key Responsibilities Ensure high levels of customer service ...

client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient 1st Line Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. Resolving incoming IT queries remotely … email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer ...

successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively. We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate … across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact. In this dynamic role you will also be required to manage multiple job queues ...

Role: Customer Service/Contact Centre Advisor Location: Burnley Job Type: Temporary 6 - 12 Month Contract (Reviewed) Working Pattern: Monday – Friday/Between the hours of 8.30AM – 5.30PM/37.5 Hours Pay Rate: £12.71 per hour increasing to £14.02, amazing benefits including excellent paid annual leave 28 days … Manager approves hybrid working to commence. ***DBS and Financial Fit checks required*** Duties: Receiving inbound calls regarding technical enquiries Manage the timely resolution of customer concerns Providing advice and guidance Taking payments over the phone Updating customer details on the internal bespoke system Contacting customers regarding alerts ...

start a career in IT sales with a fully funded apprenticeship. This entry-level role offers hands-on experience in B2B sales, lead generation, customer engagement and account management within a growing technology-focused environment. If youve also worked in the following roles, wed also like to hear from … Customer Service Advisor, Sales Advisor, Junior Account Executive, Telesales Executive, Sales Representative, Retail Assistant, Call Centre Agent Earn while you learn Career Progression Opportunities SALARY: £15,600 to £18,000 per annum + Benefits LOCATION: Skelmersdale, Lancashire, North West England (must live within a 20 mile radius ...

Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site ...

Support Technician Based in Leyland Upto £28k We are looking for a proactive and customer-focused First Line IT Support Technician to join an IT service team. In this role, you will be the first point of contact for all technical enquiries, providing fast, friendly, and effective support … Provide clear guidance and technical support to users, ensuring issues are resolved quickly and professionally. Log, track, and prioritise support requests to meet agreed service levels. Install, configure, and maintain desktop PCs, laptops, mobile devices, and peripherals. Support the setup of new users, including account creation, permissions, and onboarding ...

Support Helpdesk Advisor Based in Leyland Upto £28k Entry, apprenticeship type or 2nd stage career opportunity.We are looking for a proactive and customer-focused First Line IT Support Technician to join an IT service team. In this role, you will be the first point of contact … Provide clear guidance and technical support to users, ensuring issues are resolved quickly and professionally. Log, track, and prioritise support requests to meet agreed service levels. Install, configure, and maintain desktop PCs, laptops, mobile devices, and peripherals. Support the setup of new users, including account creation, permissions, and onboarding ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Field Service Engineer Manchester & Surrounding Areas £30,000 – £35,000 DOE + Company Vehicle & Fuel Card The Opportunity I’m currently working with a well-established and growing managed print and document solutions provider who are looking to add an experienced MFD Field Service Engineer to their team … have recently partnered with Ricoh, making this an exciting time to join as they continue to expand their offering. The Role As a Field Service Engineer, you’ll be responsible for the installation, maintenance, and repair of MFDs across a varied client base. This is a customer-facing ...

Role: 1 Line IT Service Desk Engineer Onsite: 5 days Contract Role: 3 months Location: Bolton Salary/Package: £140pd - £180 pd - PAYE About the job Our client are the UK's largest independent provider of high-quality special needs education, empowering every child to thrive through personalised learning … opportunity. They are looking for a dedicated and customer-focused 1st Line IT Service Desk Engineer to join their Central IT Team. You'll provide responsive, high-quality technical support across our offices and schools ensuring colleagues are equipped with the tools they need to deliver exceptional outcomes ...

drive home technical solutions whilst putting our customers needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The Roles Primary Responsibilities: Provide Third-Line Technical Support for incident escalations & problem … active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles Essential Skills ...

+ Benefits About the Role We are looking for a ServiceNow Platform Developer to join our clients team delivering modern, scalable ServiceNow solutions across Customer, Technology, and Employee Experience platforms. You'll work closely with senior architects and consultants to design, configure, and deploy workflow solutions that improve efficiency … user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement ...

DHCP, Group Policy, and DFS Assist with IT projects, system upgrades, and office moves What You’ll Bring Experience in IT support or service desk roles Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server) Good understanding of PC hardware and basic networking Experience with ticketing … systems (desirable) Relevant certifications (CompTIA, MCP) are a bonus Skills Excellent communication and customer service Proactive, hands-on approach Strong multitasking and prioritisation abilities Willingness to learn and develop Benefits Life insurance Cashback healthcare plan Retail and high street discounts Additional enhanced benefits with service ...

services team and motivate those around them. They are based inPreston and are operating a hybrid working model. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm. The Software Support Engineer will be responsible … Software support for critical business systems of business customers Deployment & configuration of software applications, meeting customer requirements, delivering error free deployment and configuration Handling customer incidents, problems and requests within strict Service Level Agreements Answer questions from customers about the features and capabilities of the supported Applications ...

standards Essential Criteria Required: Strong problem-solving abilities with a logical and analytical approach Strong attention to detail Excellent organisation and planning skills Excellent customer service skills - personable, approachable and helpful Strong numeracy skills and an ability to apply basic mathematical concepts within a technical environment Experience … Positions Available 1 Closing Date Wednesday, 29th April 2026 Start Date Thursday, 7th May 2026 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Number skills Analytical skills Logical Team working Planning skills Positive Self-motivated Enthusiastic Qualifications Maths and English GCSE, grade ...

system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately. Always maintain a strong customer focus Work with the IT Technical Services Manager and wider support team to ensure any recurring technical issues are addressed and any training … ensure optimal performance. Communicate changes and updates within the organisation effectively. Experience Required: Prior experience within a first or second-line technical product or service focused support role. Microsoft Business Central Windows and Mac operating systems Microsoft Cloud Platforms, Azure AD, Entra Basic network knowledge Ability to problem solve ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £26k basic salary ...

Building long-term relationships with customers and stakeholders Planning and managing your diary to maximise efficiency Working closely with internal teams to deliver excellent service Driving campaigns and identifying opportunities to increase spend Maintaining a strong pipeline of prospects Delivering a high level of customer service ...

team in Stockport. This is a busy and responsible role, ideal for someone with an organised approach to problem-solving who can provide great customer service. You will coordinate the purchasing and management of telecoms for the organisation, including mobiles, landlines and broadband. This will require a confident individual … connectivity problems, and liaising with external suppliers or internal teams where required to ensure issues are resolved efficiently. Prior experience in a customer service, administrative or person-facing role is essential. This is an ideal position for a trainee, graduate or telecoms engineer with a genuine interest ...

Windows CRM system so that reports and analysis can be generated based on sales/costs and margins. Be accountable for customer satisfaction through quality of the sale and precise communication. To support the company strategy and drive this forward in the Business Development process. Be continually aware … record. Professional approach Personality- Self Motivated, Drive, Energy and Enthusiasm Good knowledge of Product Range. Exceptional communication skills and the ability to deliver exceptional customer service. Be a self-starter with proven ability to multitask, while demonstrating excellent organisational skills. Professional approach always Commitment to deliver as expected. High ...