25 of 25 Customer Service Jobs in Lancashire

Head of Customer Operations – Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid – 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with … leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. The Head of Customer Operations is a hybrid working role, based in Lancashire 3 days per week, with occasional ...

client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. Resolving incoming IT queries remotely via email … phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ...

tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly. Key Group has been helping people unlock … with onboarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification ...

continuing expansion our client, a national IT company is actively seeking an experienced, dedicated, and ambitious IT Helpdesk Support/Customer Service to complement their growing team. Reporting to the Team Leader, duties to include: Answering incoming calls and online chats Managing assigned tickets in a timely manner … ensuring customers are kept up to date Evaluate customers needs and build productive long-lasting relationships Continuously contributing towards our service guides and knowledge Attend meeting and trainings to keep abreast of the latest developments Report and provide feedback to management using financial statistical data Meeting objectives and KPIs ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

This is a fantastic opportunity to join an award-winning Managed Service Provider and be part of our growth journey and success story. At Seriun, we’re looking for a passionate individual looking to start or progress their career in IT as an IT Support Engineer Apprentice. Role Provide … Closing Date Friday, 6th March 2026 Start Date Monday, 9th March 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Logical Team working Patience Qualifications English GCSE, grade 4 - C (Essential) Maths GCSE, grade 4 - C (Essential) About the Employer ...

Engineer to join its growing IT support team. This role is suited to an individual who already has experience in a 1st Line or Service Desk environment and is looking to further develop their technical capabilities within a supportive and technically focused organisation. The business places strong emphasis … Assist with basic networking issues (connectivity, VPNs, routers, firewalls). Support backup systems and disaster recovery procedures. Manage and update tickets using RMM and service desk systems. Escalate complex technical issues to 2nd and 3rd Line support when required. Install, configure, and deploy new systems and software. Work closely ...

commutable within the Blackburn/Bolton/Preston area). About you: You have experience in a similar Technical Support/Desktop Support/Service Desk role You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, EntraID, Power Platform, Azure, Windows Server and Windows … Desktop You're collaborative and pragmatic with great communication and customer service skills You have experience of working similar night shift patterns What's in it for you: Salary to £40k Pension Healthcare Regular social events Hybrid working Career growth opportunities Apply now to find out more about ...

Title: 1st Line Support Engineer – Service Desk Location: Preston, UK (Office based) Salary: £27,000- £29,000 DOE + Benefits Employment Type: Full Time *All applicants must have the right to work in the UK, our client cannot provide sponsorship* About the Company Our client is a growing … based in Preston, delivering managed IT, cloud, and security services to a variety of clients. They are recognised for technical expertise, excellent client service, and a collaborative team culture. Role Overview We are seeking a 1st Line Support Engineer to join a busy service desk team. This ...

Line Support Engineer will be responsible for: Supporting users on both a remote and face to face basis when needed. Carrying out service requests Taking ownership of escalated calls from the service desk, diagnosing and resolving technical issues Triaging and escalating complex issues to the 3rd Line team … hardware and software Reviewing, amending and where needed creating technical and employee facing knowledge base for articles and procedures. Providing the highest level of customer service when onsite Please send an up-to-date copy of your CV to be considered for the 2nd Line Support Engineer ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

Commercial Finance Business Partner The Commercial Finance Business Partner exists to be the bridge between finance and the commercial functions (sales, marketing, customer service, product). The role provides financial insight, challenge, and decision support to ensure that commercial activity drives profitable and sustainable growth. This role … product, segment, and market). Provide insight into product adoption, lifecycle performance, and margin contribution. 2. Commercial Finance Partnering (Sales, Marketing and Customer Success) Sales: Analyse pipeline performance, conversion rates, and deal profitability; provide insights into win/loss trends. Work on renewals, churn, upsell, and cross-sell opportunities. ...

real security environments. We help people at every stage of their career journey. Many of our students come from completely different backgrounds – sales, retail, customer service – and go on to land Cyber roles within six months of completing our course. Once you complete your programme, we connect ...

across the UK - with a host of interesting, enterprise level customers. This role is fully home based role with expectation of occasional travel to customer site - project phase dependant. My client offers a pragmatic, innovative approach to partner based consulting - putting employee satisfaction at their core and offering fantastic … platform Skills & Qualifications Strong Dynamics CRM/D365 CE implementation experience, across multiple industry verticals Understanding across core D365 CE functionality (sales, marketing, customer service) Power Platform configuration skills (including Power Automate, Power Pages) End to end functional implementation cycle expertise Methodical and collaborative approach, with the ability ...

user support, onboarding new starters, laptop staging, and providing high-quality VIP support. This position places a strong emphasis on communication, proactiveness, and customer service rather than deep technical expertise. Key Responsibilities Provide on-site IT and desk-side support to office users Assist new joiners , including laptop … requests Skills & Experience Previous experience in an IT support/desktop support role L2 Proven knowledge of Intune Excellent communication and customer-facing skills Proactive, reliable, and comfortable working independently Confident supporting users at all levels ...

with precision. Our Journey Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication ...

collaborating with vendors and stakeholders. · Team Leadership: Line manage a 1st Line Analyst, providing mentoring, performance feedback, workload planning, and coaching to foster a service-focused culture. · Service Improvement: Monitor ticket SLAs, investigate root causes, liaise with 3rd parties, and propose enhancements to reduce issues and boost user … audits, compliance (e.g., GDPR), and Joiner/Mover/Leaver processes. Skills & Experience Essential: · 3-5 years in 2nd line IT support or senior service desk roles. · Strong troubleshooting in Microsoft 365, Windows OS, Azure AD, and business systems. · Experience with CRM or similar platforms. · Proven documentation skills ...

experience as a Fire and Security Engineer Ability to troubleshoot and diagnose faults in electrical systems and fire/security equipment. Excellent communication and customer service skills. Full UK driving license. Flexible and willing to travel Preston and the surrounding area What's on offer ...

that the supply point data held is accurate both at industry and supplier level to allow accurate billing Maintain and develop high levels of customer services to support Crown Gas & Power’s operational and sales functions Providing regular and adhoc reports The perks: On-site gym and shower Free ...

exceeded. Presenting Solutions: Showcase the business and their solutions with passion and expertise. Achieving Targets: Meet and exceed sales targets while delivering exceptional customer service. Proven experience in business development or account management and with a soft sales approach you will need: Excellent communication and interpersonal skills; your ability ...

rewards achievement and creates accountability. Coach and develop the sales team, improving their individual and collective abilities. To drive and report Sales figures, activity, customer experience and pipelines Work closely with all internal stakeholders including Commercial, Operations, Customer Services, Billing, Credit Control, Pre-Sales and Product to ensure … track record of driving teams to target Experience in Sales cycle and forecasting Be able to work in a complex environment. Excellent communication skills. Customer focused attitude. Drive respect at all levels. If you feel you have the right skill set and want to work for a growing organisation ...