1 to 25 of 33 Customer Service Jobs in Lancashire

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

infrastructure specialist trusted to deliver major network build projects across the UK.As a key partner to leading telecoms providers, they offer a full turnkey service, from initial survey and design through to construction, testing, and project delivery. With a strong pipeline of work and an excellent industry reputation, this … rollout. Job Purpose The Residential Fibre Installation Engineer is responsible for the installation, testing, commissioning, maintenance, and repair of fibre broadband services within residential customer properties across the North West. The role involves delivering high-quality customer service while ensuring all installations meet company, industry, and health ...

exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/monthly/quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving … product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate ...

Customer Contact Administrator (Temporary) About the Role Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system. This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment … provide a professional and reassuring service during a busy transition period. Alongside handling inbound enquiries, you'll also support with administrative tasks. Key Responsibilities Answer incoming customer telephone calls promptly and professionally. Act as the first point of contact for customers requiring support with digital account registration ...

currently partnering with a growing and highly regarded Mac-focused Managed Service Provider (MSP) in Manchester that is looking to add a talented Mac Support Specialist to its expanding technical team. This is an excellent opportunity for a passionate Apple professional with proven Mac support experience who enjoys solving … technical challenges, delivering exceptional customer service, and developing their skills within a specialist Apple environment. The business is committed to investing in its people and offers funded professional certifications within your first six months. The Role As a Mac Support Specialist, you'll provide 1st and 2nd line ...

Customer Contact Specialist Burnley Temporary 6–12 month contract (subject to review) £12.71 per hour rising to £14.27 per hour Working Hours: Monday to Friday, 37.5 hours per week (between 8:30am – 5:30pm) Benefits: Generous annual leave (28 days rising to 36 days after 12 weeks) Hybrid working … trained and approved Excellent overall benefits package Please note: A DBS check is required for this role Mpeople Recruitment are currently recruiting for a Customer Contact Specialist to join a busy and supportive team based in Burnley. This is a fantastic opportunity for someone with strong customer service ...

Provide remote and onsite IT support via phone, email, and ticketing system Keep customers informed with regular updates on their support requests Maintain excellent customer service and professional communication Troubleshoot common hardware, software, and connectivity issues Install, configure, and maintain Windows laptops and desktops along with MacOS devices … continuous improvement initiatives Learn and develop technical skills through mentoring and training Demonstrate a willingness to learn new technologies and adapt to changing customer requirements Training The apprenticeship training will be delivered through a combination of workplace learning and a day a week during term time of college training. ...

Fire & Security Service & Installation Engineer Location: Lancashire & North West (Travel Required) Job Type: Full-Time, Permanent Salary: Up to £40,(Apply online only) per annum (depending on experience) + Overtime + Company Vehicle + Benefits Join Our Growing Team Guide Security Services is looking for an experienced Fire & Security … Service & Installation Engineer to join our growing team. If you're passionate about delivering high-quality installations, servicing, and maintenance across a range of fire and security systems, we'd love to hear from you. Key Responsibilities Install, commission, service, and maintain Fire Alarm, CCTV, Intruder Alarm ...

Development Manager to be both out in the field and office based; building, developing, and managing a strong portfolio of customers through excellence in customer service, technical support and managing the end-to-end sales cycle. To further enhance the business, onboarding of new business is also … Generate a pipeline of new customers and business leads by face-to-face visits, targeted phone calls and other marketing strategies. Build on existing customer relationships ensuring full potential are received. Develop new business Target customers and projects, leading negotiations and maximising the commercial opportunity through regular contact. Evaluate ...

role is to provide an effective liaison between the entire sales process to the end customer. This will be through effective administration and customer service techniques. This role is required to support and coordinate all bookings when they have been confirmed by the reactive sales team. This role … rounds managing the diary to coordinate and communicate across the venue. Following the show-rounds the role is required to proactively upsell and exceed customer expectations. A key activity of the role is to consistently ensure the highest standards of accurate and timely customer, staff and management information ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

looking for a reliable, motivated and customer-focused Service Desk Technician (Level 1/1st Line/Tier 1) to join a growing team. This role is focused on being the first point of contact for clients, handling incoming support requests, resolving common IT and telecoms issues … suited to someone who enjoys problem solving and helping people, takes ownership of their work, and understands the importance of clear communication and consistent service delivery. This role is primarily office-based, requiring five days a week in the office. You may also occasionally be required to travel ...

Role: 1 Line IT Service Desk Engineer Onsite: 5 days Contract Role: 3 months Location: Bolton Salary/Package: £140pd - £180 pd - PAYE About the job Our client are the UK's largest independent provider of high-quality special needs education, empowering every child to thrive through personalised learning … opportunity. They are looking for a dedicated and customer-focused 1st Line IT Service Desk Engineer to join their Central IT Team. You'll provide responsive, high-quality technical support across our offices and schools ensuring colleagues are equipped with the tools they need to deliver exceptional outcomes ...

working with a specialist engineering and fabrication business operating across a range of highly regulated industries. With a strong reputation for quality, innovation and customer service, this organisation is continuing to invest in growth and, as a result, is now looking to recruit a Business Development Manager … make a significant impact within a growing business. The successful candidate will play a pivotal role in driving new business growth, expanding existing customer relationships and developing opportunities across Defence, Aerospace, Medical, Construction and Security sectors. Reporting directly to the CCO, you will take responsibility for new business development ...

drive home technical solutions whilst putting our customers needs first. The role is expected to be mainly based in Preston. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. The Roles Primary Responsibilities: Provide Third-Line Technical Support for incident escalations & problem … active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles Essential Skills ...

industrial and public sector environments throughout the UK. This represents an excellent opportunity to join a growing business with a strong reputation for quality, customer service and employee development. The company continues to invest heavily in its engineers through ongoing training, support and career progression opportunities. Salary & Benefits … planned preventative maintenance across Fire & Security systems Carry out fault diagnosis, repairs and remedial works Complete small works and system upgrades Respond to reactive service calls and customer requests Ensure all documentation and service reports are completed accurately Requirements: Experience servicing and maintaining Fire & Security systems Strong ...

demandITcourses,practicetestsandvirtuallabs. AccesstoBupaEmployeeAssistanceProgramme(EAP)foryouandyourfamily. CycletoWorkscheme. AccesstovendorpricingforpersonalIThardwareandsoftwarepurchases. MicrosoftWorkplaceDiscountProgrammewithsavingsonSurfacedevicesandMicrosoft365subscriptions. Regularsocialevents,team-buildingactivities,andaRefer-a-Friendbonusscheme. About the Role We are seeking a highly motivated and customer-focused Solutions Consultant to join our growing technical team. This role will play a key part in delivering exceptional IT services and solutions … skills. You will be responsible for providing end-to-end technical support and project delivery, both remotely and onsite, ensuring a seamless and professional customer experience at all times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with ...

safety systems are adhered to and any issued PPE or safety related equipment is utilised as and when required. To ensure any specific customer site rules are followed at all times. Any other duties as requested by management Required skills and experience for the IT Support Assistant role: Full … formula creation and data analysis. General IT support, troubleshooting, and system administration practices Personal Attributes Strong problem-solving and analytical skills. Excellent communication and customer service abilities. Ability to work independently and as part of a team. Good organisational skills and attention to detail. Ability to manage multiple ...

User Support Provide 1st and 2nd line IT support to users. Diagnose and resolve everyday hardware and software issues. Respond to IT incidents and service requests in a timely manner. Provide support in person, over the phone and remotely. Set up new users, laptops and other IT equipment. Assist … with password resets and user account administration. Escalate more complex issues when required. Skills & Experience Essential Previous experience in an IT Support or Service Desk role. Good working knowledge of Windows operating systems. Experience supporting Microsoft 365 applications (Outlook, Teams, OneDrive). Basic experience with Active Directory or user ...

currently recruiting on behalf of a growing IT services provider looking to appoint an IT Technician to join their technical team. This is a customer-facing role offering plenty of variety, combining on-site support, project work and infrastructure maintenance across a portfolio of client sites. … team, you'll build strong relationships with users while ensuring systems remain secure, reliable and well maintained. Key Responsibilities Provide technical support across multiple customer sites, resolving a variety of IT issues. Support Microsoft Windows, Microsoft 365, hardware, software and network environments. Manage user accounts, device setup and system ...

Partner: 4way Recruitment Ltd - Specialists in finding the right talent across the full spectrum of Fire, Security, Mechanical & Electrical roles since 2015. About Our Customer 4way Recruitment has partnered directly with an accredited provider to secure a permanent Fire & Security Engineer for their expanding team. Our client … commission structure with £55k+ OTE Company van with private use (BIK opt-in) Overtime rates available 22 days holiday + bank holidays (rising with service) Clear career progression within a national organisation Ongoing training and development, including Gent systems Supportive management and a well-structured working environment Call ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary ...

professional sales individuals who enjoy developing relationships and creating commercial opportunities. You will possess: Previous experience in sales, business development, lead generation or customer-facing roles Strong communication and interpersonal skills Excellent relationship-building and networking ability Confidence engaging with senior decision-makers A consultative and professional sales approach … Self-motivation, resilience and a positive attitude A genuine commitment to delivering exceptional customer service What's On Offer? Uncapped commission structure Expected OTE of £40,000+ Hybrid working following successful completion of training and probation Ongoing training and career development Professional qualification support Up to 6 days ...