13 of 13 Customer Service Jobs in Cambridge

Helpdesk Team Lead £20 per hour + holiday pay (initially temporary with the potential to go permanent) Cambridge (3 days per week) Are you an experienced Service Desk leader/Customer Service team Lead with a passion for motivating teams and driving service excellence? This is a fantastic opportunity for someone who thrives on coaching, developing … people, and keeping a busy service desk running smoothly. Previous experience as a Service Desk Team Lead/Manager is essential! Role Style and Setup This role is first and foremost about people leadership . You'll be running day-to-day operations, supporting your team's growth, and ensuring users receive a first-class service. While you … and ensure processes are followed. The position is initially offered on a temporary basis, with a strong possibility of becoming permanent. Key Responsibilities Lead and support a team of Service Desk Technicians, running regular 1-2-1s and fostering a positive, collaborative culture Act as the point of escalation for service desk queries (coordinating solutions with technical More ❯

Helpdesk Team Lead £20 per hour + holiday pay (initially temporary with the potential to go permanent)Cambridge (3 days per week) Are you an experienced Service Desk leader/Customer Service team Lead with a passion for motivating teams and driving service excellence? This is a fantastic opportunity for someone who thrives on coaching, developing … people, and keeping a busy service desk running smoothly. Previous experience as a Service Desk Team Lead/Manager is essential! Role Style and Setup This role is first and foremost about people leadership . You'll be running day-to-day operations, supporting your team's growth, and ensuring users receive a first-class service. While you … and ensure processes are followed. The position is initially offered on a temporary basis, with a strong possibility of becoming permanent. Key Responsibilities Lead and support a team of Service Desk Technicians, running regular 1-2-1s and fostering a positive, collaborative culture Act as the point of escalation for service desk queries (coordinating solutions with technical More ❯

the Cambridge office 3 Years minimum experience in IT support, ideally in a (2nd/3rd Line) Role Full UK Driving License Must qualify for DBS (Disclosure and Barring Service) Certification we will pay for the certification Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory Ability to troubleshoot and resolve desktop, network and application issues … Key Responsibilities Provide 2nd Line support for Microsoft 365, Windows, and desktop-related issues Remotely troubleshoot hardware, software, and network problems effectively Manage and resolve escalated support tickets, ensuring customer satisfaction Assist in onboarding new users , including setting up accounts and devices Support Office 365 applications, including Teams, SharePoint and Exchange Maintain and update IT documentation Work closely with … senior engineers and IT managers on infrastructure improvements Deliver exceptional customer service , keeping non-technical users confident and informed Perform site visits to our customer sites. We have a great balance between time in the office and visits to customers Ready to Take the Next Step? Join our team and become part of a company that values More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week … of 6-hour days with on-call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build strong relationships. You More ❯

their products to facilitate cutting-edge research. Adopting a value-based sales approach, you will travel extensively across the UK and Europe, meeting customers to continually develop and grow customer relationships. This would be an amazing opportunity for a Chemistry graduate looking to utilise their degree outside the lab and pivot into a customer-facing, commercial role. Benefits … for international travel, generous annual bonus scheme (up to 10%), relocation package, Christmas shutdown, flexible working, annual salary reviews and free on-site parking. Role/Description Building existing customer relationships to ensure customer satisfaction and ultimately look to increase account spend Travelling approximately 50% of your time across the UK and Europe to visit customer sites … the new potential UK & European customers Spending approx. 80% of your time managing existing accounts and 20% new business development Maintaining and updating the database to build a global customer pool Keeping abreast of product development & trends in specific industry and project areas Requirements Degree-level qualified (or equivalent) in Chemistry, Biochemistry, Natural Sciences, Forensic Science or a closely More ❯

Job Title: IT Support Engineer Location: Cambridge, UK Salary: Up to £32,000 About Us: My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Their mission is to empower businesses with reliable, efficient, and innovative technology solutions. Job Description - We are looking for a dynamic and … customer-focused IT Support Engineer to join our team in Cambridge. As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently. Key Responsibilities - Provide first and second-line technical support to clients., Diagnose and resolve hardware, software, and network issues. … maintenance and updates. Ensure all support requests are logged and updated in the ticketing system. Assist with the planning and implementation of IT projects. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills. Collaborate with other team members to share knowledge and develop best practices. Qualifications - Proven experience as an IT Support Engineer or More ❯

one-week-in-four (again being able to go into the office quickly during this time; this doesn’t happen often, but the business provides a 24/7 service to their customers so the ability to provide support is required). Requirements: Extensive experience in IT Systems or Network Engineering (this is not a sysadmin desktop support role More ❯

This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic IT Managed Service Provider who is looking for driven people who want to start their IT career. The ideal candidate will have worked in an IT services, Customer Services, or call … centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and the ability to learn process-driven IT activities will be considered. Immediate starts are available. You will be fluent in Romanian and English speaking, with strong all-round communication skills. If you are a charismatic Romanian and English-speaking More ❯

Helpdesk Administrator – Permanent Role, Immediate Start Cambridge (city centre, excellent transport links) Are you highly organised, customer-focused, and ready to take the next step in your career? I am looking for a confident Helpdesk Administrator to join my amazing clients busy Maintenance and Small Works team based right in the heart of Cambridge. This is a fantastic opportunity … clients. Managing jobs from start to finish—creation through to invoicing. General office administration, including data entry, reporting, and filing. ? What we're looking for: Previous experience in a customer service or administration role. Confident communicator with excellent written and verbal skills. Proficient in Microsoft Office (Excel & Word essential) . Strong organisational skills with the ability to multitask. … and benefits. Plenty of variety—each day brings new challenges to keep you engaged. ? If you're looking for a role where you can combine your organisational skills with customer focus and teamwork, we'd love to hear from you. Apply today to join this dynamic team in the heart of Cambridge More ❯

client, a leading global organisation, is currently recruiting for an IT Support Technician to join their team on a full time, permanent basis. Key duties will include: Ensuring all service desk requests are prioritised correctly Reviewing support requests in a timely manner Troubleshooting a range or IT issues Handling requests via phone, web and in person Working with team … to share knowledge Contribute to IT projects Updating documentation, where required The successful candidate will have: Awareness of ticketing systems Excellent communication skills A passion for problem solving Strong customer service ethic Experience working to deadlines Willingness to learn If this role looks like your next challenge, please contact Jamie ASAP or apply via this advert! We endeavour More ❯

will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships Apprenticeship Standard Information communications technician … Expected Duration 1 Year 3 Months Positions Available 1 Closing Date Monday, 15th September 2025 Start Date Tuesday, 16th September 2025 Desired Skills Communication skills IT skills Organisation skills Customer care skills Problem solving skills Team working Qualifications English GCSE, grade 5 (Essential) Maths GCSE, grade 4 (Essential) About the Employer TRINITY MANAGED SERVICES LTD At Trinity Managed Services More ❯

happy and informed. Coordinate & Collaborate: Assign jobs, schedule maintenance, and follow up seamlessly with contractors, suppliers, and internal teams. Keep things on Track: Update asset registers, log jobs and service reports, and maintain all documentation with razor-sharp accuracy. Support the Team: Assist the Facilities Manager with every aspect of daily administration, from compliance and contracts to onboarding new … colleagues. Champion Customer Service: Ensure that every touchpoint reflects our values of innovation, transparency, and measurable value. Who You Are: A natural organiser—calm, unflappable, and focused, even with conflicting priorities. A clear communicator with a knack for building friendly, professional relationships. Experienced in an administrative, helpdesk, or facilities support role—ideally in property or facilities management. Tech More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯