1 to 25 of 37 Customer Service Jobs in Cambridge

Business Service Manager- Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £53,459, which includes allowances totalling £2,928. The salary is broken down as £50,531 basic salary, which will increase annually until you reach the top of the scale £55,103 Plus, a location … pensionable allowance of £1,000. Location: Birmingham Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements and underpinning contracts to provide CTP with consistent, high quality services. Everything you … CTP, helping it to keep the country safe. Bring your skills to our team and protect the UK. You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll be working closely with internal More ❯

Respect Others, Take Ownership, Care for Each Other Company: Strategic Portfolio Management, Agile, ECM and Automation Solutions Consultancy across EMEA Your Background: IT Support, Customer Service, Customer Support, Helpdesk Support, Desktop Support, MS Office 365 Who we are: Established in 2002, we were founded on a passion … SSO, Azure Policies, Entra, 2FA, Intune, ISO27001 standards for suppliers, policies, process and procedures • Supporting the CTO on internal projects as required • Providing excellent customer support at all levels • Assisting the Customer Support Desk with incidents About you: • Previous IT administration experience with the products mentioned below • Possess … skills with a desire to progress your career within an ambitious Tech Software and Consultancy firm • A likeable personality with excellent internal and external customer facing, communication and presentation skills • Possess and able to maintain a good working knowledge of the current and upcoming IT roadmap to provide best More ❯

Graduate Customer Support Engineer - Atomic Spectroscopy Graduate Customer Support Engineer - Atomic Spectroscopy Apply locations United Kingdom - East England - Cambridge United Kingdom - England - London time type Full time posted on Posted 16 Days Ago job requisition id Job Description Agilent is a global leader in laboratory and clinical technologies … to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we … part of this rewarding and exciting work! You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our spectroscopy solutions (ICP-MS, ICP-OES, AAS) . Your main responsibilities will be: Respond to customer needs by providing repair More ❯

Cambridge area that provides management services for the residential property investment sector. As their portfolio expands, they are seeking a motivated N ew Build Customer Services Manager . The Package £26,000 to £32,000 basic salary per annum DOE Fully remote with site visits required, Monday to Friday … Health cash plan Company mobile phone + laptop 25 days annual leave + bank holidays Paid mileage ( 45p per mile ) As a New Build Customer Services Manager , you'll be at the heart of an exciting, fast-paced role, overseeing the handover inspections of new build properties, managing tenancies … coordinating essential repairs, and liaising with third-party aftercare providers to ensure swift resolutions. Youll also be delivering exceptional customer service to valued residents The New Build Customer Services Manager Role Act as the primary on-site contact, fostering strong resident relationships Oversee new home handovers, inspections More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

that enjoys working with complex applications and products that utilize software, GIS, engineering, and problem-solving skills. As an integral part of the IQGeo Customer Support Team, this key customer-facing role supports IQGeo products for customers in the Utility and Telecommunications markets. This role requires a high … Engineers Duties/Responsibilities Problem solving skills, providing consulting to clients based on current operational processes and their fit with IQGeo products. Respond to customer queries (incidents or questions) in a timely and accurate way via support cases, phone, or email. Identify customer needs and help customers resolve … for end-users. Required Skills/Abilities Essential Excellent communication, client relationship and interpersonal skills Excellent analytical and problem-solving skills Strong experience with customer service desk systems (Jira Service Management, Zendesk) Strong understanding of software development and troubleshooting Ability to work independently and as part of More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

We are seeking an experienced Senior Operations Manager to join our team in Cambridge. Key job responsibilities Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities. Set the vision, direction and culture of their teams by managing individual and team performance expectations … and goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets. Collaborate with internal partners to build input-focused operating plans for achievement of key measures. Create a culture where accountability, transparency and collaboration are the norm and where … operating practice. Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and without impacting customer experience. Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams. Inspire front More ❯

be U.S. citizen capable of obtaining a Secret clearance (for Computational Linguist and Linguist roles). Responsibilities: On-call first-level response. Respond to customer issue reports. Troubleshoot problems to maintain service SLAs. End-to-end monitoring across infrastructure and services for metrics/alerts/logs. Linc … s CX automation platform uses AI to streamline retail customer service, boosting efficiency and delighting customers. Education Requirements: B.S. in Computer Science or a related field. Experience Requirements: 1+ years of site reliability engineering experience. Other Requirements: Familiarity with at least one cloud service provider, preferably AWS. More ❯

Support Coordinator - Hybrid - Cambridge - £30,000 My client, a growing organisation in Cambridge, is looking for a dynamic Support Co-ordinator to join their high-performing business support team. This role is three days per week in their Cambridge office. More ❯

colleagues to maximise sales opportunities. Achieve and surpass sales targets and other KPIs in line with the sales objective. Update the sales CRM system customer records, next actions in place, sales processes in real-time and produce accurate monthly sales forecasts. Successfully retain customer accounts and win repeat … new business prospecting. Cross-sell from a comprehensive portfolio of products and solutions to existing and new customers, using high-gain questioning and a customer-centric approach to account management. Attend and positively contribute towards sales team meetings and 1-2-1s. Strategically plan for success by conducting … promote positive content. Person specification Experienced Sales/Account Management professional. Track record in IT Hardware or Managed print and MFP sales. Consultative and customer-centric approach Able to work as part of a dynamic and collaborative team of technology professionals. Highly motivated, hardworking and target driven. Winning mentality More ❯

international travel) Department: Digital Solutions Reports To: Digital Solutions Team Leader Join ZEISS as a Digital Solutions Engineer Are you a technically skilled and customer-focused professional looking to make a real impact in the world of healthcare technology? ZEISS is seeking a Digital Solutions Engineer to join our … sales consultancy, working with cutting-edge on-premises and cloud-based software products. Key Responsibilities As a Digital Solutions Engineer, you will: Technical Support & Customer Service Deliver remote and telephone support to customers and internal teams Diagnose software application issues and network connectivity problems Perform software upgrades and … CRM records Provide expert application support for ZEISS digital solutions Pre-Sales & Commercial Support Partner with the Sales Team to provide technical input during customer meetings and tender processes Review quotations for technical accuracy Attend customer meetings to support the sales cycle Project Management & Software Deployment Manage and More ❯

international travel) Department: Digital Solutions Reports To: Digital Solutions Team Leader Join ZEISS as a Digital Solutions Engineer Are you a technically skilled and customer-focused professional looking to make a real impact in the world of healthcare technology? ZEISS is seeking a Digital Solutions Engineer to join our … sales consultancy, working with cutting-edge on-premises and cloud-based software products. Key Responsibilities As a Digital Solutions Engineer, you will: Technical Support & Customer Service Deliver remote and telephone support to customers and internal teams Diagnose software application issues and network connectivity problems Perform software upgrades and … CRM records Provide expert application support for ZEISS digital solutions Pre-Sales & Commercial Support Partner with the Sales Team to provide technical input during customer meetings and tender processes Review quotations for technical accuracy Attend customer meetings to support the sales cycle Project Management & Software Deployment Manage and More ❯

international travel) Department: Digital Solutions Reports To: Digital Solutions Team Leader Join ZEISS as a Digital Solutions Engineer Are you a technically skilled and customer-focused professional looking to make a real impact in the world of healthcare technology? ZEISS is seeking a Digital Solutions Engineer to join our … sales consultancy, working with cutting-edge on-premises and cloud-based software products. Key Responsibilities As a Digital Solutions Engineer, you will: Technical Support & Customer Service Deliver remote and telephone support to customers and internal teams Diagnose software application issues and network connectivity problems Perform software upgrades and … CRM records Provide expert application support for ZEISS digital solutions Pre-Sales & Commercial Support Partner with the Sales Team to provide technical input during customer meetings and tender processes Review quotations for technical accuracy Attend customer meetings to support the sales cycle Project Management & Software Deployment Manage and More ❯

Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/AI business looking for a Head of … by some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: Own the vision, strategy, and execution of a 24/7 customer support function across … performing global support team. Build scalable support processes and infrastructure for a fast-moving SaaS/AI environment. Drive world-class SLAs, CSAT, and customer retention metrics. Partner closely with product, engineering, and customer success teams. Leverage data, AI tools, and automation to continuously improve support efficiency and More ❯

Global Support - SaaS/AI Business (UK-based) Hybrid - Cambridge/London Are you a visionary support leader ready to shape the future of customer success on a global scale? We're hiring on behalf of an innovative, high-growth SaaS/AI business looking for a Head of … by some of the world's most recognisable brands, this UK-headquartered business is now looking for a world-class leader to take their customer support operations to the next level. The Role: As Head of Global Support , you'll own the vision, strategy, and execution of a …/7 customer support function across multiple regions and time zones. This includes: Leading and growing a high-performing global support team Building scalable support processes and infrastructure for a fast-moving SaaS/AI environment Driving world-class SLAs, CSAT, and customer retention metrics Partnering closely with More ❯

Assist users with system configuration, troubleshooting, and best practices. Collaborate with internal teams and vendors to ensure timely resolution of client issues. Deliver excellent customer service, maintaining clear and professional communication. Document solutions, common issues, and troubleshooting processes for knowledge sharing. Key Requirements: Previous experience in a help More ❯

lunch break 20 days annual leave plus bank holidays Private medical insurance after 3 months Standard pension enrolment Desired Qualities, Skills and Knowledge: Good customer service skills Good written & verbal communication skills with a confident, friendly telephone manner A good listener, able to understand problems and diagnose faults More ❯

analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with More ❯

analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with More ❯

analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with More ❯

primarily responsible for supporting the sales team with order processing and other day to day activities. The role is varied with a mix of customer service, administration and project coordination. The role is key in ensuring the seamless coordination of the whole sales process from start to finish. … on sales activity, opportunities and commissions Liaising with key suppliers to ensure orders are processed correctly and any issues are solved without impacting the customer Responsible for issuing purchase orders to suppliers and invoices to our customers Providing support to customers regarding order status and shipping details Streamlining the More ❯

flow and process automation. Lead the implementation and customization of Salesforce CPQ (Configure, Price, Quote) solutions to streamline sales processes. Provide expertise in Salesforce Service Cloud or Commerce Cloud to optimize customer service operations or e-commerce capabilities. Configure Salesforce to meet business requirements, including workflows, validation More ❯

analytics, process improvement, and general project-based work. You'll respond promptly to user queries, escalating more technical issues where necessary, and provide exceptional customer service. You'll investigate recurring issues, perform regular system and data checks to ensure accuracy, and regularly analyse data and produce insightful reports with More ❯

design improvement of existing products, to achieve performance improvements, cost-down targets and part obsolescence management. Provide technical support to the Quality, repair and customer services functions. Writing requirements, technical reports and keeping up to date with developments in technology and regulations. Management of external electronics/firmware/ More ❯