15 of 15 Customer Service Jobs in Cardiff

Customer Service Team Lead Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join … their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring ...

Customer Service Delivery Manager IT Managed Services Cardiff We’re looking for an experienced Service Delivery Manager to take ownership of customer-facing IT managed services. This is a senior, visible role where you’ll sit between customers and technical teams, making sure services run smoothly … busy, this one will make sense. What you’ll be doing Acting as the main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely with ...

client on the outskirts of Cardiff are looking for a permanent member of their Customer Service team to answer first line phone calls from customers looking for technical support. The company and team offer a superb culture of support and development, so this role is ideal for candidates … with a customer service focused background who want to develop a long-term career. Due to location, candidate will ideally have access to their own transport. Salary: £23,810 plus excellent benefits & career progression path. Hours: Full time, 37.5 hours per week. Shifts: Shifts will fall between ...

Term Contract We are seeking a dedicated Business & Operations Support Administrator to join our team. This role is crucial in providing efficient and effective customer service to both potential and existing institutional and personal subscriber customers. The successful candidate will also contribute to the maintenance of information … database and support sites to ensure operational processes. Day-to-day of the role: Provide efficient customer service to institutional and personal subscribers. Process new subscription orders and upgrades, set up payments, and ensure timely response to inquiries. Respond to inbound enquiries via email, telephone, or letter. Provide ...

personal accountability. Experience: You have a proven track record of exceeding quota in SaaS solution sales. The Role: Drive growth within our existing customer base in the Mid Market segment (300-1000 employees) Focus on expansion, upsell and cross-sell opportunities rather than net new business Build and deepen … adoption Partner with customers to: Understand evolving business goals, timelines, and success metrics Ensure ClickUp continues to deliver value as needs change Analyze customer usage data to: Identify trends and expansion signals Proactively address areas of risk and surface new opportunities Identify and engage new teams, departments, or business ...

Customer Experience Executive Location: Cardiff/Hybrid - 3 days office based and 2 days home based weekly. Looking for a role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering … tier support and account management to key clients. As a Customer Experience Executive , you'll be at the heart of ensuring first-class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day. What You'll Be Doing ...

Service Desk Analyst Location: On-site Morden Duration: 3-6 months Rate: Up to £200 per day (Umbrella) We are seeking multiple IT Service Desk Analyst to provide 1st/2nd line support in Morden. This is an excellent opportunity to contribute to a high-profile rollout, working … part of a dedicated IT support team. Key Responsibilities: Provide high-quality customer support via phone and face-to-face. Act as a first point of contact for IT incidents and service requests Diagnose, troubleshoot, and resolve hardware and software issues. Support users working both remotely ...

finance department of the future. With over 120 billion financial transactions analyzed with MindBridge's AI, we set the standard for innovation, scalability, and customer satisfaction. At MindBridge, we're driven by innovation and excellence, united as a team to revolutionize financial integrity. Here, your ideas matter, and your … Consulting team, you are responsible for guiding the overall successful implementation and initial value realization of incoming MindBridge customers across different industries. This customer facing role requires a strong understanding of financial process and control transformation through technology enabled solutions. You will be expected to lead meetings with Senior ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional … service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some ...

line support (2nd line exposure a bonus) Knowledge of Windows/macOS, networking basics (TCP/IP, DNS), Office 365 Strong communication and customer service skills Organised, proactive and calm under pressure Full UK driving licence essential CompTIA/Microsoft certs are a plus If you're passionate ...

willing to invest in their future. Internship Overview: The intern will be responsible for diagnosing and resolving software and hardware-related issues, providing exceptional customer service, and maintaining detailed documentation of support interactions. The intern will involve in IT related projects. This internship requires excellent interpersonal skills … looking for: Studying towards a degree in IT or a related field. Basic understanding of computer troubleshooting, user incident/requests and customer support. Basic knowledge of Windows 10/11, Office 365, and basic networking concepts. Ability to adapt to a global and diverse user base. Good communication ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £25k basic salary ...

Microsoft/Office 365 with a particular specialism with Excel to an advanced level. RDBMS systems, such as Oracle or SQL Server SQL Scripting Customer facing skills, able to engage to stakeholders autonomously to collaborate. Nice to Have/Not Essential Wider appreciation of Microsoft BI tools, such … Data Warehouses Web analysis tools such as Google Analytics and web tracking tools. Power Apps Any relevant certification As an individual you will be customer focused, change driven and a keen learner. You will be an excellent communicator, detail orientated, analytical and adept at problem solving and presenting ...

seeking a highly skilled and experienced Senior Security Engineer to join our Managed Security Service Provider (MSSP) team here at Bridewell. You will be responsible the deployment and continuous support of our Managed Security Customers whilst also contributing to the innovation and continuous development of our capabilities. The ideal … considered key focus areas of the role: Coaching and Mentoring: Coach other Security Engineers in the business, providing technical guidance and fostering professional development. Customer Support and Enhancement: Within a designated area of expertise, provide customers with support to enhance their security controls and capabilities. Data Analysis: Perform data ...

will: Liaise with Order Assurance , Project Managers/Co-ordinators and Change Management colleagues on a daily basis for the successful delivery of customer services including Project and Provide work on data platforms Achieve agreed performance levels in line with business targets, customer requirements and functional … Cisco SD-WAN IP Addressing VLAN configurations Track record of successfully prioritising simultaneous activities within time scale and budget Ability to develop strong external customer relationships as well as functioning in a team environment Good relationship skills – sensitive to customer's needs. Worried that you don't meet ...