1 to 25 of 32 Customer Service Jobs in Cardiff

Customer Service Team Lead Remote UK £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly … their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the … team are efficient and aligned with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven More ❯

Customer Service Team Lead Remote UK £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly … their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the … team are efficient and aligned with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven More ❯

Service Delivery Agent/Customer Support (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Delivery Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a new service being established. We are looking for somebody who has worked in a contact centre/service delivery environment, taking inbound and outbound calls, creating new service tickets, collating and analysing documents and then preparing reports. You should be confident in your ability to be part of a … team setting up a new service which comes with exciting career prospects for the right person. Our client would like previous experience in banking, financial services, insurance industry working as part of as service based business. You will be responsible for the efficient and effective delivery of various More ❯

a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers. What you'll be doing: Team Management - Lead, motivate and manage a team of technical repair engineers and technicians in the … Management - Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency. Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships. Inventory Management - Monitor … a repair centre, workshop or IT engineering setting. Strong leadership and team development skills. Excellent organisational skills with the ability to problem solve. Strong customer service and communication skills. Knowledge and understanding of repair centre processes and inventory management. Strong familiarity of QSHE principles and standards. Experience with More ❯

a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers. What you'll be doing: Team Management - Lead, motivate and manage a team of team leaders, technical repair engineers and technicians … Management - Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency. Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships. Inventory Management - Monitor … a repair centre, workshop or IT engineering setting. Strong leadership and team development skills. Excellent organisational skills with the ability to problem solve. Strong customer service and communication skills. Knowledge and understanding of repair centre processes and inventory management. Strong familiarity of H&S principles and standards. Experience More ❯

a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers. What you'll be doing: Team Management - Lead, motivate and manage a team of team leaders, technical repair engineers and technicians … Management - Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency. Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships. Inventory Management - Monitor … a repair centre, workshop or IT engineering setting. Strong leadership and team development skills. Excellent organisational skills with the ability to problem solve. Strong customer service and communication skills. Knowledge and understanding of repair centre processes and inventory management. Strong familiarity of H&S principles and standards. Experience More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

Cardiff, Wales, the UK, and the world. The Finance Professional Services play a vital role in supporting this vision by prioritizing efficient and effective customer service for both internal and external clients. The Finance function is undergoing a significant transformation to enhance service and support. This includes … Ensure documentation and user guides are current and accessible. Staff management Develop the capabilities of the Finance Systems Support team, promoting high performance and customer service excellence. Person Specification Applicants should address the following criteria with examples from their experience: Qualified accountant (CCAB) or equivalent qualification. Extensive experience More ❯

ICT is part of the Council's Customer and Digital Services Directorate. Its primary functions are: to provide high quality IT systems, support and maintenance across the organisation to provide strategic advice and guidance to the service areas and their directorates to contribute to the delivery of the … Council's Digital First approach The ICT Service consists of several functions including: the Service Desk Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications ICT Services teams delivering network, server and end user computing services … and cloud infrastructures. Within the school environment there is a strong adoption of Chromebooks and iPads along with both Google and Microsoft cloud-based service offerings. You would be joining an enthusiastic and ambitious team with opportunities to work with a range of cutting edge technologies. You will have More ❯

top up will be in place until the annual pay uplift for 2025/26 is confirmed. Job overview NWSSP - NHS Wales Procurement Shared Service is an established Procurement Service assisting the Health Boards and Trusts across Wales to deliver patient centred services. We are an award-winning … service focusing on value, safety, excellence, innovation and quality. Our aim is to have seamless procurement processes in place that release clinical time to focus on patient care and develop a value-based procurement approach based around patient outcomes. A Senior Procurement Manager role has arisen in the NWSSP … We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focusing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. More ❯

directly with key stakeholders to turn their requirements into action What we’re looking for: Strong experience developing CRM solutions in Dynamics365 , particularly in Customer Service, Sales, and Field Service modules Expertise in C#, .NET, ASP.NET in modern environments (preferably .NET 6) What will set you apart More ❯

the BUUK Group is looking for a Senior NOC Engineer (Core/Nokia) who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. This is a hybrid role based in central Cardiff. As the Senior NOC Engineer … Nokia) your key responsibilities are Manage, operate and develop OFNL network environment, responding to outages and major incidents as required Work to achieve 99.9% service availability, always providing a high level of customer service Perform necessary change management, whilst minimising customer impact Maintain and upgrade the More ❯

the BUUK Group is looking for a Senior NOC Engineer (Core/Nokia) who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. This is a hybrid role based in central Cardiff. As the Senior NOC Engineer … Nokia) your key responsibilities are Manage, operate and develop OFNL network environment, responding to outages and major incidents as required Work to achieve 99.9% service availability, always providing a high level of customer service Perform necessary change management, whilst minimising customer impact Maintain and upgrade the More ❯

for this post; Welsh and/or English speakers are equally welcome to apply. Main duties of the job Supporting the development of the service, you will help shape the vision of becoming a one stop shop for all people insight and analytic. Collaborate with colleagues using workforce data … support to colleagues on ESR and its functionality To support the Workforce Intelligence Team in the provision of an effective and efficient workforce information service by monitoring and maintaining the quality of information held on ESR including regular data cleansing. To provide administrative support of the Workforce Information System … We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … principles are delivered at Monzo. We're looking for a knowledgeable, collaborative and experienced Data Protection Director to make sure we're not only customer-focused and innovative, but compliant with the privacy obligations we have. Working alongside our DPO and Legal function, you will perform a critical role … and developing them over time. You have a solid understanding of the types of processes carried out by tech companies and banks and the customer data involved. You are capable and enthusiastic about leading and promoting a culture of data protection within an organisation. You have excellent communication skills. More ❯

delivery. Willingness to travel around all ports and sites as required for specific projects and generally. Possess a firm belief in the values of customer service and core values of openness and honesty, teamwork and respect, along with the ambition to make a difference and exceed expectations. More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … belong to our wider collectives (a word we use to describe self-governing business units of 100 people). They are; Money, Borrowing, Fincrime, Customer Operations, Platform, Personal Banking & Business Banking. They're all looking for additional Backend Engineers right now, we do a standard interview process across all … be involved in building a product that you (and the people you know) use every day you have a product mindset: you care about customer outcomes and you want to make data-informed decisions you're comfortable working in a team that deals with ambiguity you're interested in More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … be involved in building a product that you (and the people you know) use every day you have a product mindset: you care about customer outcomes and you want to make data-informed decisions you're comfortable working in a team that deals with ambiguity you're interested in More ❯

our dynamic team! About Us We are a leading IT, Cyber, and Telecommunications provider, delivering cutting-edge solutions to businesses. Our reputation for outstanding customer service and career development makes us a fantastic place to grow and succeed. We offer a range of services, including: ?? Cyber & IT Services More ❯

our dynamic team! About Us We are a leading IT, Cyber, and Telecommunications provider, delivering cutting-edge solutions to businesses. Our reputation for outstanding customer service and career development makes us a fantastic place to grow and succeed. We offer a range of services, including: ?? Cyber & IT Services More ❯

desirable Knowledge of restorative approaches is beneficial but not essential Previous experience in the following would be beneficial : Administrator, Admin, Office Coordinator, Office Administrator, Customer Service, Data Entry, Client Liaison, Governance Support, Team Assistant, Project Support, Operations Admin More ❯

ITV, TalkTalk, and Boohoo streamline their finances-and now they're growing their team. If you've worked in any kind of sales-retail, customer service, estate agency, you name it-and are looking for a step into the tech world, this could be for you. You'll … Paid volunteering days and support for causes you care about Who You Are You've had at least 6 months in any sales or customer-facing role You're motivated, curious, and keen to learn You like talking to people and explaining things clearly You want to grow your More ❯

pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! In Growth, you'll be responsible for driving one of More ❯

D365 across the business? If so, please read on. About your new Company: Join a prestigious client recognized for its commitment to excellence and customer-centric approach. As a leader in their industry, they have a dedicated, high performing CRM team that you will be leading to enhance their … digital capabilities and provide exceptional service to their valued clients. Your new role: As a the Technical Lead you will play a pivotal role in the CRM team, you will shape the future of Dynamics for the organisation. Working with Architects and Developers to set the future strategy of … exciting areas of tech. What you'll gain: Chance to have strategic ownership of a well-established Dynamics platform, with the following modules Sales, Customer Service and Marketing Improve and grow your knowledge with Ai as you work on Ai strategy with the business Your role will make More ❯