15 of 15 Customer Service Jobs in Cardiff

Customer Service Team Lead Remote UK 35,000 - 40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to … for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned … with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical More ❯

Customer Service Team Lead Remote UK £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to … for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned … with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical More ❯

We’re seeking a detail-oriented, customer-focused individual to join our operations team for 12 month FTC. This role combines customer service, incident logging, and administrative support to keep day-to-day processes running smoothly. Key Responsibilities: Handle customer enquiries and complaints with professionalism and empathy Communicate clearly with colleagues, managers, and external partners Maintain … and report equipment breakdowns, incidents, and accidents promptly Meet tight deadlines while staying calm and focused What We’re Looking For: Strong attention to detail, even under pressure Excellent customer service and complaint-handling skills Confident written and verbal communication with a diverse audience Ability to adapt quickly and work well as part of a team Additional Information More ❯

Longreach Recruitment are supporting a high-growth market leader to recruit a Knowledge Manager who will take ownership and have oversight of the development and maintenance of Customer Journeys via help articles, FAQs, live chat interactions and self-service of non-voice support channels (email/chat/social/bots), making it easier for customers and contact … + Bonus + Package What Youll Do Own and continuously improve all non-phone support content across the Zendesk platformHelp Centre articles, emails, live chat, and self-service tools. Shape a clear strategic vision for Zendesk, driving innovation like AI integration and workflow automation to enhance customer and agent experiences. Analyse customer FAQs and feedback, identify knowledge … gaps, and create engaging, easy-to-understand content that resonates across multiple brands. Lead the design of seamless customer journeys via email and live chat, including chatbot responses and agent handoffs. Collaborate with teams across Operations (Customer Service & Sales), Marketing, Legal, Compliance, and more to ensure content is accurate, compliant, and on-brand. Monitor performance with regular More ❯

Our client is looking for a friendly, customer focused candidate to join them on a Permanent basis as a Customer Helpdesk Advisor. You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with queries and remote tech support. Someone with strong customer service or contact centre based experience, plus a … faults logged on equipment. Keeping customers informed at all times of progress of work. Report escalations to relevant departments. Update internal system to ensure smooth communication between departments. Document customer specific information. Skills & Experience: Good attitude and communication style when dealing with customers. Strong verbal and written communication skills. Competent PC user including Microsoft package. Good understanding of technology … IT. Able to build rapport with customers. Access to own vehicle due to location. Benefits: 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension, discounted gym membership. If you feel you have the experience and drive to succeed in this role, apply today! We expect More ❯

empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. This is an office-based role; the Customer Support team works from our Cardiff City Centre Office. After passing the probation period, the requirement will be to work in the office 4 days a week, and … is reflected in your team’s results, satisfaction, and overall well-being. You’ll use your leadership skills to cultivate a high-performing, ambitious team and ensure industry-leading customer service. Lead a team of up to 10 agents to deliver exceptional outcomes for customers and the business. Support the Customer Support Manager in driving positive departmental changes. … with key internal stakeholders. Act as an escalation point for team support when needed. Remove obstacles preventing agents from delivering outstanding service. Shifts You’ll be joining our core Customer Service team. Working Monday-Saturday (1 Saturday in every 6 weeks) between the hours of 8am - 8pm. Shift patterns are: Week 1: 8am - 4:30pm (Monday-Friday) Week More ❯

services to the health insurance sector. What you're looking for? Joining their friendly, team of 6 Application Support Analysts you'll deliver first class support to a worldwide customer base using their award-winning product and be responsible for: Triaging Incidents logged within the Service Desk system Investigating and resolving all types of application support issues/… requests Working directly with client representatives to progress issues/requests Collaborating with colleagues to progress issues/requests and further understanding Following the Service Call Management Process Contributing to the company knowledgebase with FAQs, How to.. and technical articles Writing SQL scripts for data correction Escalating issues to development for further in-depth analysis Liaising with different teams … re looking for? Someone with 2 years + experience in a similar role, good technical ability, a friendly and confident personality, a "can-do" attitude and a naturally inherent customer centric mind-set and approach. Ideally with prior application support experience within the commercial software development industry. Good MS/SQL Server script writing experience Proven analytical and problem More ❯

About the Role We are looking for a Service Desk Analyst to join our IT Services team, providing high-quality first-line support to a wide and varied user base. You will act as the 'customer champion,' ensuring reported difficulties are managed effectively through to resolution, while delivering a professional and customer-focused service. This role requires … IT services to staff, patients, and stakeholders. Duties & Responsibilities Act as the primary contact for users, ensuring all incidents and requests are logged, tracked, and resolved in line with service levels. Develop and maintain strong working relationships with customers and service users. Maintain databases and information flows that support service management, including carrying out audits and producing … scheduled/ad hoc reports. Communicate with the customer base regarding downtime, service changes, and incident updates. Resolve user issues promptly, drawing on first principles and previous experience. Shadow colleagues to build knowledge of supported systems and improve response to user queries. Maintain ITIL awareness, ensuring professional service delivery. Monitor and report on performance against Service More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … your name how it's pronounced so we know how to say it. Do you have experience in discovery research that has helped to shape a product or a service? If so, please explain your role in this. Do you have experience working in a cross-functional, internal product development team working alongside Product Design, Product Management and Engineering More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through … that is the heart of how we work with our customers' problems - and is full of data challenges. Machine Learning supports all aspects of Operations, from workforce planning, to customer support experience, to enabling teams to work effectively and efficiently. As a Senior Lead ML Scientist, you'll be on of the most senior Individual Contributors (IC) in the … organisation, giving you a real opportunity to lead us into an exciting new phase of optimising Customer Operations, enabling us to craft a world-class support experience for over 9 million customers across the UK, and beyond as we continue to grow. You'll provide key technical leadership and ship highly impactful ML-based solutions. You'll be empowered More ❯

economy by 2050. What's in it for you? 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell) Hybrid working options. Automatic enrolment onto our Employee Participation Scheme. Enhanced Maternity leave. Paternity and Adoption leave. 24/7 free and confidential … Delivery Project Manager is responsible for the management, monitoring and reporting of a range of Utility Infrastructure services to Industrial and Commercial customers across the UK. Reporting to the Service Delivery Manager, the Delivery Project Manager will be the customer lead on a number of customer portfolios and will be supported in the delivery of Utility Infrastructure … with statutory utilities, Independent Connection Providers, Asset Owners, Energy suppliers and Meter Operators to ensure cost- effective utility Infrastructure Solutions are delivered within defined SLA's and to meet customer deadlines. The role requires regular and high-quality communication with the customer and a range of additional key stakeholders as necessary to swiftly resolve problems and ensure the More ❯

organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about … plan/map production. Understanding of computer based property records. Other Essential Good interpersonal and team skills. Desirable Ability to travel to NHS sites throughout Wales Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made … to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April More ❯

Business Development Executive Basic salary 26k OTE 37K Office based - Cardiff Yolk Recruitment are working on behalf of a leading comparison service, looking for an experienced New Business Executive to join a brilliant company in Cardiff. This is a great opportunity for anyone with a background of sales who loves working towards targets, earning as much as possible and … while working towards targets. Efficiently manage your own pipeline. Your skills/experience as a Business Development Executive 2 years Sales experience in a B2B environment Object handling Excellent customer service skills Fully competent with Microsoft Office Applications Ability to work under pressure. Positive and outgoing Excellent time management Attention to detail. Benefits to you Basic Salary of More ❯

Esri stack). The Collaboration centre is a critical component of the clients IT Services operating model and technology strategy; which brings together change/project delivery and IT service and operations into one multidisciplinary team responsible for the complete end to end business service for a given technology platform or group of applications. Essential Skills & Experience required … team continually releases innovative products to relevant business areas to support the achievement of their business goals, drive efficiency's and help the the business areas to provide excellent customer service. The Product Owner role is accountable for ensuring that the initiatives continues to align with business strategy and best practices. You will also ensure that the team continually … releases innovative products to relevant business areas to support the achievement of the business goals, drive efficiencies and help the business areas provide excellent customer service. To engage with all business areas to identify business problems that can be solved through enterprise grade, specialist applications. This will require not only an in-depth knowledge of applications, technology and concepts More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC Security helps protect HMRC by demonstrating statutory compliance, responding to complex threats and ensure we maintain revenue to the state. In particular, inspiring public trust by protecting citizens' data and assets from harm. Our aims are: Protect HMRC from security risk. Defend against … security incidents. Improve customer service. Enhance HMRC security culture. HMRC Securitys vision is: 'Our vision is to equip HMRC with the tools, skills, capability, and experience to understand business risk, protect assets and deliver critical services to the UK." Key to delivering this vision is an Enterprise-wide Security Strategy that; Provides a stable base for good security decision … have additional accountabilities as the model is implemented. By joining HMRC Security, you will be a vital part of the UK Governments vision for creating a world class security service provided by expert security professionals. Job description HMRC recognise that the strategic security threat landscape is dynamic and the team responsibilities are growing in response. As Head of Security More ❯