1 of 1 Customer Service Jobs in Carnforth

processing of data, and contributing to the overall improvement of operational delivery within the manufacturing environment. Key Responsibilities Handle inbound queries from customers and service partners, ensuring timely resolution or escalation. Investigate and process quotations, proposals, issues, complaints, bringing them to closure within agreed SLAs. Produce operational reports … understanding to ensure educated decisions can be made from the data. Comply fully with existing business processes. Ensuring performance is monitored against the contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Producing all work in line with MSP Technologies Quality Standards and using best practice methods. ...