24 of 24 Customer Service Jobs in Chester

Type: Fixed Term Contract Contract Length: 12 months (Potential to be extended) Working Pattern: Full Time Are you passionate about technology and providing exceptional customer service? Our client is seeking a dedicated Service Desk Analyst to join their Internal Employee Technology Support team. This role will play … including Windows 10/11 and iOS devices (iPad/iPhone). Utilise ticketing systems to log, track, and resolve issues efficiently. Deliver outstanding customer service, addressing user inquiries and concerns with professionalism and empathy. Participate in in-house training to enhance your skills and knowledge of the …/11 operating systems and iOS devices. Excellent communication skills, both verbal and written, to ensure clear and effective interaction with users. Strong customer service orientation with the ability to handle various user requests and problems effectively. Experience in a technology call centre or customer service More ❯

A Technical Support Analyst is required for our telecoms client who are based in Deeside. The Technical Support Analyst will provide internal and external customer service, hardware provisioning, fault diagnostics and ongoing product support. Duties & Responsibilities * To provide an excellent customer service experience whilst managing customer expectations * To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony. * To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal/external customers. * Build and Provision VoIP Orders for customers. * Provisioning and installing … Network hardware - PC's, Switches, Routers & Firewalls Networking TCP/IP, DNS, VPN's & Router configuration Hosted/IP Telephony systems & SIP Trunks * Excellent Customer service and communication skills * Affective time management skills, with a logical approach to problem solving. * Ability to work under pressure and within time More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Chester, Cheshire Salary: up to £27,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester … are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You'll work in a fast-paced environment, supporting a range of businesses with … resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role. Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN/ More ❯

Balance + Bonus Scheme + Share Purchase Scheme Field based, commutable from Chester, Wrexham, Liverpool, Manchester and the surrounding areas Are you a Field Service Engineer or Maintenance Technician with a background in CCTV, Intruder Alarms, Access Control, Electrics, Electronics, or Mechatronics Equipment looking for a role where you … door-to-door, bonuses and enhanced overtime rates? This is a great opportunity to join an industry leading company where staff satisfaction and company service standards come first, and the opportunity to further train, develop and progress your career is always accessible. The company prides themselves on offering great … to support organisations and sites across multiple industries, working with some of the world's largest businesses and institutions. In this role you will service, maintain and perform preventative maintenance on a variety of electrical and electronic based CCTV systems, Alarms, PID systems, Access Control systems and control rooms. More ❯

in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Quality Assurance Specialist within our Customer Experience Team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in pioneering the … hearing related products and services generates annual revenues in excess of 2 billion EUR. Key Responsibilities: The successful candidate will: Score monthly calls for customer service and technical support Collaborate with team managers to review calls, provide constructive feedback, and identify opportunities for improvement Conduct audit checks to … help drive improvements in standards IT skills - MS Office and CRM Desire for continuous improvement of ways of working Good call handling ability Strong customer service experience Enthusiastic and positive can-do attitude Desirable: It is desirable but not essential that the successful candidate will: Have salesforce experience More ❯

on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and the … needs of the role. If this sounds like you, apply today! As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need an excellent telephone manner and be self-motivated with … great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing company products, services and new product developments Day-to-day customer More ❯

continue to grow, we're looking for a Head of Operations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency's continued … scope, and to the highest standard. You will work closely with department heads to identify areas for operational improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the Head of Operations/Delivery will serve as the main link between the CCO … future growth, development and promotion. This is a senior role within the business and, therefore, is directly responsible for key commercial performance metrics, primarily: Service quality improvement Effective capacity, margin & write-off management Key Responsibilities (Overview). Operational Leadership - Oversee the agency's operational service delivery strategy, ensuring More ❯

Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. The successful candidate will provide leadership, maintain operational standards, and act as the key … point for troubleshooting and decision-making. You will guide the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment and high customer satisfaction. You will drive continuous improvements and will maintain a … workflow and priorities of the provisioning department. * Monitor team performance and provide coaching or support as needed. * Ensure adherence to company standards, policies, and service-level agreements. * Oversee the day-to-day activities of the Tech Support team, including Level 2 support, to ensure efficient resolution of customer More ❯

You will be responsible for leading and developing ITC's operational functions, ensuring efficiency, compliance with UK travel regulations, and exceptional customer service. Overseeing operational managers and their teams, you will drive continuous improvement by leveraging customer feedback, refining booking and client service processes, and coordinating crisis … Client resolution and contract loading to oversee the day-to-day operations ensuring processes run smoothly and efficiently. Ensure seamless coordination between operations, sales, customer service, and product teams to optimise workflows, implementing and maintaining operational best practices to deliver efficiency and customer experience. Responsible for shaping … operational systems, processes and skill for business growth and delivery of service proposition. Ensure full compliance with UK and international travel regulations (ATOL, ABTA, GDPR, health & safety). Champion and drive a positive company culture aligned with the ITC's values and vision. This role will be based in More ❯

develop, and mentor colleagues, fostering a high-performance, collaborative culture. Build and maintain strong relationships with key stakeholders both internally and externally. Ensure excellent customer service standards across all Learning and Development operations. Represent TLE and HCRG Care Group at internal and external meetings and forums. Oversee the … plan. Monitor operational KPIs, ensuring performance targets are met or exceeded. Develop and implement operational management systems and best practices to drive efficiency. Oversee customer contract and supplier management, ensuring obligations are met or exceeded. Collaborate with senior leadership to set strategy, objectives, and KPIs for the department. Foster … Knowledge of health and social care workforce training and development. Please see the attached job description for a full person specification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission More ❯

travel, working from a company van with a fuel card and a company-issued laptop. Key Responsibilities: Installation and maintenance of EPOS systems at customer sites across the UK. Diagnosing and resolving hardware, software and network issues (break/fix). Supporting customers with system upgrades and connectivity. Providing … knowledge of Windows operating systems and networking. Strong troubleshooting skills and the ability to work independently. A full UK driving licence is essential. Excellent customer service and communication skills. What We Offer: £35,000 annual salary Paid overtime On-call allowance Company van, fuel card, and laptop Overnight … Us: Club Control has been the market leader in EPOS solutions for members and sports clubs across the UK since 2014. With a national customer base and a team passionate about technology and service, were continuing to grow and invest in the future of club management. More ❯

flow and process automation. Lead the implementation and customization of Salesforce CPQ (Configure, Price, Quote) solutions to streamline sales processes. Provide expertise in Salesforce Service Cloud or Commerce Cloud to optimize customer service operations or e-commerce capabilities. Configure Salesforce to meet business requirements, including workflows, validation More ❯

running of the office Providing administration to other members of staff as and when required Taking client calls and providing a high standard of customer service Responding to correspondence, telephone calls, e-mails as required Updating and maintaining records both computerised and paper-based to a high level … Closing Date Friday, 30th May 2025 Start Date Sunday, 1st June 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Team working Professional telephone manner Qualifications English GCSE, grade 4-9 or equivalent (Desired) IT GCSE More ❯

ITV, TalkTalk, and Boohoo streamline their finances-and now they're growing their team. If you've worked in any kind of sales-retail, customer service, estate agency, you name it-and are looking for a step into the tech world, this could be for you. You'll … Paid volunteering days and support for causes you care about Who You Are You've had at least 6 months in any sales or customer-facing role You're motivated, curious, and keen to learn You like talking to people and explaining things clearly You want to grow your More ❯

client, a growing IT solutions provider are looking for a 2nd Line MSP Engineer to join their team. Dedicated to delivering exceptional technology and customer service that offer network management, cybersecurity, cloud solutions, and IT support to SME's across Cheshire and the North West. Day-to-day More ❯

D365 across the business? If so, please read on. About your new Company: Join a prestigious client recognized for its commitment to excellence and customer-centric approach. As a leader in their industry, they have a dedicated, high performing CRM team that you will be leading to enhance their … digital capabilities and provide exceptional service to their valued clients. Your new role: As a the Technical Lead you will play a pivotal role in the CRM team, you will shape the future of Dynamics for the organisation. Working with Architects and Developers to set the future strategy of … exciting areas of tech. What you'll gain: Chance to have strategic ownership of a well-established Dynamics platform, with the following modules Sales, Customer Service and Marketing Improve and grow your knowledge with Ai as you work on Ai strategy with the business Your role will make More ❯

closely with cross-functional teams, including engineering, sales, marketing, and operations, to ensure the successful delivery and continuous improvement of payment products that meet customer needs and business objectives. Key Responsibilities: Product Strategy & Roadmap : Develop and maintain the product vision and strategy for payment solutions. Create and manage the … Support : Work with marketing and sales teams to develop go-to-market strategies, product positioning, and messaging. Provide product expertise and support to sales, customer service, and other teams as needed. Requirements: Experience in product management, with a focus on payment solutions or financial services. Proven track record More ❯

M&P Survey is currently looking for a Service Technician to come and join our team based at our main office in Ellesmere Port. You will join us on a full time, permanent basis, and in return, you will receive a competitive salary from £25,500 per annum depending … to market including the most advanced GNSS, mobile mapping, 3D laser scanners, UAV'S and total station solutions available to geospatial professionals. About the Service Technician role: The Service Technician is a key role within the Hexagon Geosystems organisation and in this position, you will provide a comprehensive … efficient, and courteous service to our customers as well as providing our external sales teams with administrative support, to improve efficiency that will ultimately drive service revenue growth. Key responsibilities as our Service Technician will include: Service, repair and calibration of a variety of surveying equipment More ❯

a thorough understanding of processes and systems. In order to set you up for success we are looking for the following skills; Experience in customer service, sales support, administration, or similar roles Good attention to detail, with care taken to ensure accuracy A helpful, supportive approach with a … as much about our people as it is our customers and business partners. Our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and More ❯

Our client is a growing full fibre provider, in this role you will be the first face that the customer will see, you'll be reaching out to the public at a community level, not just selling a product but a service and a solution that will benefit … become experts in their field. Useful backgrounds include Sales Executive, Sales Representative, Account Manager, Sales Consultant, Account Executive, Retail/Utilities Sales or any Customer Sales role. You will enjoy direct selling and finding solutions for customers. You will be astute, confident, professional, polite and happy working individually and … excellent training given). Network, host and contribute to events in your area. Exceed your own sales targets. Build trust and best practices and customer service. Deliver the company's KPIs. Key Requirements 5 days a week Able to work alone and in a team B2C sales experience Field More ❯

includes testing, documentation, and implementation activities Technical Expertise: Provide technical expertise to internal IT groups. Offer feedback and recommendations to management aimed at optimising service levels and overall environment efficiency. Security Management: Protect the messaging environment's security by administering access control lists, implementing security measures, and certifying external … Directory and Microsoft Exchange. Familiarity with PowerShell and current Windows operating systems. Excellent written and oral communication skills, with a strong focus on quality customer service. Ability to work independently with minimal direction and manage multiple tasks effectively. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm More ❯

interested in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Data Controller within our Customer Experience team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in pioneering the … maintained in line with company policies and that any changes or discrepancies are identified and updated Mitigate business risks Manage onboarding process for new customer accounts to ensure data accuracy and key stakeholder communication New account set up of documents including Amber Road checks, ensuring CRM contacts are created … up for Global Template Documents to ensure correct output docs are available to customers based on requirements. This includes offering bespoke documents based on customer requests Any other duties as required to support Master Data and Customer Experience team About you: Essential Experience The successful candidate will: Be More ❯

dedicated, and ambitious Graduate Account Manager to complement their growing team. Reporting directly to the Sales Manager, responsibilities will include. Responsible for securing sales, customer satisfaction and loyalty to the company brand. Manage a portfolio of new and existing clients. Build strong and positive relationships with clients at various … reports to clients as and when required. Daily liaison with other members of the team to provide information and ensure that clients receive excellent customer service. Carry out analysis and produce client reports on an as and when required basis. Act as the key interface between the Clients and … all relevant internal departments. Manage customer issues by using an internal support desk system to ensure the issues are resolved in a fast and professional manner. To complete the company sales training program given to you and adapt it for your personal use and stay up to date. Ideally More ❯