3 of 3 Customer Service Jobs in Chippenham

Linux), productivity software (Microsoft Office, G Suite), and remote support tools. • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. • Strong customer service orientation with a focus on providing a positive support experience to end-users. • Ability to analyse problems, identify root causes, and implement effective solutions. • Ability to collaborate … other IT personnel to resolve complex issues and achieve common goals. • Willingness to learn and adapt to new technologies and procedures in a fast-paced environment. TYPICAL PERFORMANCE TARGETS • SERVICE DELIVERY: Sustained, measured excellence in project & process delivery • COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement • INNOVATION: Step changed delivery in safety, quality, and … delivery and decision making. • Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. WORKING RELATIONSHIPS • Internal Customer More ❯

1st Line Helpdesk Engineer Location: Office-based in Chippenham Are you a customer-focused IT professional with MSP experience looking to grow your career in a supportive, forward-thinking environment? A leading Managed Service Provider, specialising in modern IT solutions including Telephony, IT Support, Microsoft 365, and Connectivity, is expanding its team and seeking a motivated 1st Line … password resets, user creation) Ticket logging, prioritisation, and escalation to 2nd Line/specialists Clear client communication and accurate documentation New user onboarding and IT asset preparation Contribution to service improvement initiatives Essential Requirements: Minimum 1 year MSP experience Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory Solid grasp of networking basics (DNS, DHCP, IP … Excellent communication and customer service skills Strong time management and prioritisation Passion for technology and helping others Desirable Skills: Experience with RMM tools Exposure to VoIP/hosted telephony Knowledge of backup/antivirus solutions Microsoft certifications (e.g., MS-900, AZ-900) Full UK driving licence What's on Offer: Fully supported Microsoft certifications & training Modern office environment More ❯

ensuring HubSpot operates efficiently across the business, connects seamlessly with other systems, and delivers accurate, actionable insights to support data-driven decision making. You'll work closely with sales, customer service, marketing, and franchise operations - not as a campaign executor, but as the technical expert who ensures HubSpot is structured, automated, and integrated to meet business needs. Your … building and managing integrations, and turning data into actionable insights . Note: This is a technical, development-focused CRM role. While you'll support teams across sales, marketing, and service, this position is not responsible for running campaigns or creating marketing content . You'll be the technical expert who ensures HubSpot works efficiently, integrates with other systems, and … and system interoperability. Troubleshoot technical issues and implement long-term, scalable solutions. Data & Analytics Develop, maintain, and improve dashboards and reports that provide actionable insights for stakeholders across sales, service, and operations. Support data modelling, segmentation, and advanced reporting to drive strategic decision-making. Monitor CRM performance, identify trends, and recommend improvements to maximise efficiency and data integrity. Stakeholder More ❯