1 to 25 of 34 Customer Service Jobs in Wiltshire

IT services across the apetito group. Our team is committed to delivering world-class services to the business and supporting its continued growth so you'll need to bring customer service skills and a passion for development. This role will play a pivotal part of our service delivery offering, being a first point of contact for our … end users and therefore being the face and first impression of the IT service desk experience. apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its operation. We are embarking on a period of … meals across the UK. Responsibilities Receive, log and provide triage for incoming IT support requests through various methods including, telephone, tickets, email and in person. Provide excellent communication and customer service to end users, includingproactively updating customers on progress of their IT tickets. Diagnose and troubleshoot a wide range of IT and operational technology (OT) issues, including hardware More ❯

IT Support Analyst Reed Technology are delighted to be working with a leading client within the professional service sector who are seeking an IT Support Analyst join their friendly and passionate team Day-to-day of the role: Resolve helpdesk issues, including troubleshooting hardware and software problems. Perform user administration duties such as setting up accounts Install and configure … and create documentation to support users and staff. Required Skills & Qualifications: In-depth knowledge of hardware and software. Up-to-date with the latest IT and software trends. Strong customer service ethos and communication skills. Excellent organisational skills and ability to establish good working relationships quickly. Experience in an end-user desktop support role or IT operations environment. More ❯

growth and continued expansion, they are now looking to strengthen their internal IT Support function by hiring a full time, permanent IT Support Team Leader. Reporting to the IT Service Manager, the successful IT Support Team Lead will serve as a key escalation point for less experienced engineers. We're looking for a hands-on, technically strong engineer who … can resolve technical issues, manage internal systems, and maintain system security and integrity. As the IT Team Lead, you will be integral to internal customer satisfaction and business success. Adopting the title of trusted adviser, you will embark on overseeing and leading the service desk team during their shift, ensuring tasks are completed efficiently and effectively. This is … environment Ongoing technical training and development Career progression opportunities Flexible working arrangements Employee Health and Wellbeing Programme Employee Discount Company Socials and Events Your Responsibilities: Oversee and lead the Service Desk team during their shift, ensuring tasks are completed efficiently and effectively. Take ownership of complex or contentious support issues escalated to you by the team, coordinating appropriate resources More ❯

below to understand what you'll be doing in your role as a Community Delivery Manager at Evri! Driving continuous improvement, using data and management insights (MI) to improve service delivery. Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more. Minimising customer enquiries by enhancing the delivery experience … courier coverage to reduce risk and meet growing delivery demands. Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use. Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction. We are looking for: A valid UK driving licence. Proven experience in coaching, supporting, and motivating individuals or teams. Confident … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With More ❯

competitive pay, fantastic employee benefits. And the opportunity to grow in a thriving, forward thinking environment. And the social outings are legendary! THE IT SUPPORT ANALYST OPPORTUNITY: Provide exceptional customer service in person, via phone and email as appropriate Resolve helpdesk issues and troubleshoot hardware and software issues Perform user administration duties Installing and configuring computer hardware, software … parts IT project work Development of processes and activities REQUIREMENTS In-depth knowledge of hardware and software Up to date knowledge of the latest IT and software trends Strong customer service, communication and organisational skills Enthusiasm for continual learning SKILLS Experience of working in an end-user desktop support role or IT operations environment Windows 11 and Windows More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … Strategy, Digital Delivery and Digital Service all work together as a key enabler for the University to achieve this. We are currently looking for someone to join Digital Services. As a team we are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and … Operations, Procurement and Asset Management as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio More ❯

future of Operational Technology in the UK's largest water and wastewater company, helping us reduce pollution, improve performance, and drive innovation in a business delivering life's essential service every day. What you'll do as a Waste Site SCADA Systems Engineer SCADA System Support: Maintain high availability of site-based SCADA platforms (targeting 99.2% uptime or higher … to and resolve high-impact incidents, using technical expertise and historical data. Escalate recurring faults and contribute to root cause analysis and long-term mitigation. Respond to SCADA-related service requests (TAPS) within 15 working days. Engage with OT Fault Databases to improve service delivery and reduce reactive workload. Support OT access, alarm, and event data requests for … AVEVA System Platform/Wonderware, FactoryTalk View, Iconics, and Allen-Bradley PLCs). Excellent interpersonal skills and the ability to work closely with operational teams. A strong passion for customer service, especially internal technical stakeholders. Clear and effective communication skills, including the ability to explain technical issues to non-technical audiences. Proven problem-solving skills with the ability More ❯

and Windows Server 2022 as well as Microsoft 365/Azure Advanced printer/peripheral device troubleshooting TCP/IP, DNS and DHCP Experience of VoIP telephony services Excellent customer service and communication skills at all levels Organised and able to work under pressure and to deadlines What you will receive in return : Competitive salary Full-time Monday More ❯

dedicated approach to R&D, problem solving, and are able to act quickly in assessing a situation. We want you to relish in the provision of a first class service to our customers and be able to communicate at all levels to ensure understanding. Either working alone or part of the team, we want you to come up with More ❯

brings a methodical approach to problem solving and are able to act quickly in assessing a situation. We want you to relish in the provision of a first class service to our customers and be able to communicate at all levels to ensure understanding. Key Responsibilities: Install, configure, test and maintain Microsoft and VMWare operating systems, application software and More ❯

Service Desk Analyst Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic … team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates … planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITIL More ❯

Service Desk Analyst Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a Service Desk Analyst to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic … team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates … planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITIL More ❯

IT Service Desk Technician Corsham (SN13) Onsite Salary £26,000 - £30,000 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical & Dental Insurance + discounts for additional family members Life Assurance scheme up to … x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We are looking for a proactive and customer-focused IT Service Desk Technician who takes pride in delivering high-quality first line support across a range of IT services. You will be the first point of contact for … users, responsible for logging, triaging, and resolving incidents, service requests, and queries. This role requires a person with a keen eye for detail, strong communication skills, and a methodical approach to troubleshooting. Youll be comfortable working with users at all levels, ensuring they feel supported and informed. You will also co-ordinate with third-party suppliers to arrange hardware More ❯

with business needs. Develop & Maintain Services: Create new applications and ensure existing services meet evolving needs. Leverage New Technologies: Integrate new digital tools to improve data analysis and security. Customer Service: Provide proactive support to enhance service delivery. Leadership & Supervision: Lead Team: Set targets, monitor performance, and support team development. Manage Resources: Deploy staff and resources efficiently … innovation and supporting strategic decision-making. Join a forward-thinking team committed to continuous growth and development. Developer Analyst Lead - Benefits: Competitive salary 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period Automatic enrolment into the Local Government Pension Scheme Access to our Employee Assistance Programme (EAP) Discounts with More ❯

support (Windows 10/11, Mac OS, basic networking) Familiarity with Active Directory, Office 365, device imaging, and file/printer permissions Strong problem-solving and organisational skills Excellent customer service and communication in educational settings Must hold a full UK driving licence and have access to own vehicle More ❯

Customer Service Representative - IT Services Corsham 12 month fixed term contract - £29,000 An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll … be part of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal … and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly More ❯

BauWatch UK - Mobile Service Engineer - Swindon About The Role As a Service Engineer, you'll have the right technical knowledge to analyse and resolve any issues that might arise with our products when they're on site - whether that's at set up, or during the period of hire. You'll work closely with our Logistics and Planning … team and other members of the Operations Team to attend to customer's queries, both remotely using our innovative technology, or out on site. Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customer-focused attitude is imperative! Key Tasks to Include: Full compliance with all H&S … standards. Keep up-to-date the necessary professional knowledge through self-study and participation in training sessions. Carrying out work on the basis of the scheduled assignments from the Service Delivery internal service team. Managing the local stock supplies for your geographical area, including the timely ordering of necessary materials for the work to be carried out. Ensure More ❯

decades, this organisation has built a strong reputation for delivering cutting-edge AV and technology solutions to clients across the retail and corporate industries. With a strong emphasis on customer satisfaction, technical innovation, and long-term service partnerships, the business supports a wide range of projects, from complex AV integration in Leisure and Retail facilities to the supply … of their office and covering projects nationwide, you'll be responsible for the installation, configuration, and maintenance of a wide variety of Audio Visual (AV) systems, ensuring top tier service and high-quality results for clients. This is a hands-on role with a strong customer-facing element, where your technical knowledge, practical ability, and problem-solving mindset … systems, and video conferencing setups. Perform pre-installation site surveys to determine feasibility, cabling needs, and positioning of devices. Carry out preventative maintenance and respond to technical faults or customer service calls, both on-site and remotely. Commission AV systems to a high standard, ensuring functionality, ease of use, and seamless integration. Provide client training and handover documentation More ❯

Azure 3rd Line Engineer (Managed Service Provider) Job Title: Azure 3rd Line Engineer Salary: £55,000 £60,000 DOE Role Overview We are looking for an experienced and highly skilled Azure 3rd Line Engineer to join our technical team within a dynamic and fast-paced Managed Service Provider (MSP) environment. This role will focus on advanced support of … range of industries. Key Responsibilities Provide expert 3rd line support for Microsoft Azure environments, hybrid cloud systems, and core infrastructure services. Respond to and resolve escalated technical incidents and service requests Monitor and maintain the health, performance, and security of cloud and hybrid systems. Implement and support identity and access management using Azure AD, conditional access, and MFA. Work … technical enablement of junior staff and provide mentoring when required. Essential Skills & Experience Proven experience in a 3rd line support or infrastructure engineer role within an MSP or IT service provider environment. Strong knowledge of Azure services, including VMs, Azure Landing Zone, Storage (Block storage, file storage, Azure Files, Azure Data Lake Storage) Scripting and Automation: Azure CLI & Terraform More ❯

digital trading and performance reports. Provide technical assistance, when required, to our stores, regarding the online ordering system. Experience: Knowledge of ESP, CRM, EPR, PIM and GA4. Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing Project management experience, with a willingness to multi-task and get things done. Strong analytical More ❯

manner. A key aspect of this role will involve contributing to the successful migration of data from legacy on-premise systems to the Azure Cloud. This position supports all Customer Service, Financial Customer Care and Wholesale units, as well as wider organisational reporting needs across Thames Water.Duties to include but not limited to: Analysis: Provide relevant and More ❯

Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experience—if you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ SKILLS & EXPERIENCE Clean driving licence and access to a van form Monday to More ❯

The successful candidate will play a pivotal role in managing IT stock, providing exceptional 2nd line break-fix support, and ensuring seamless customer onboarding processes for starters, movers, and leavers.You will be the go-to person for IT peripherals, printer support, and meeting room equipment, fostering a friendly and professional environment to enhance the overall customer experience. You … will support Digital-driven projects and be core testers for new features and services as part of continual service improvements. What you’ll be doing as a Hub Engineer Maintain accurate inventory records of IT stock, including peripherals, hardware, and accessories. Basic VDI Application troubleshooting & support Services. Ensure seamless onboarding, relocation, and offboarding processes for employees by managing IT … requirements. Oversee onsite and remote courier deployment and collections for starters, movers, and leavers. Resolve technical issues escalated from the service desk, including hardware, software, and peripheral faults. Offer expert knowledge and support for IT peripherals such as keyboards, mice, monitors, and docking stations. Maintain and troubleshoot printer hardware, ensuring minimal disruption to printing services. Work closely with external More ❯

safely. Ensure that all work is delivered to the required HSEQ standards required and that the workshop team continually strive for continuous improvement. You will work closely with Field Service Engineers, Service Admin and Parts team both at branch and head office level. Responsibilities Repair, maintain, and service Forklift trucks, Material Handling Equipment. General upkeep of Hire … helping others Courteous, friendly, and tactful NVQ in Mechanical Engineering (or equivalent) Experience in the materials handling and plant industry or similar Familiarity/good working knowledge of field service Software (ie working from a tablet/hand held device) Personal Qualities Personable Problem Solving Good Customer Service Presentable Able to work as part of a team More ❯

dedicated approach to R&D, problem solving, and are able to act quickly in assessing a situation. We want you to relish in the provision of a first class service to our customers and be able to communicate at all levels to ensure understanding. Either working alone or part of the team, we want you to come up with More ❯