1 of 1 Customer Service Jobs in Coatbridge

protected against cyber threats, and that your team can work productively and efficiently wherever and whenever they need to work Job Role: We are looking for a proactive and customer focused 1st Line IT Support Technician to join our growing IT team. This role is ideal for someone with a passion for technology and a desire to provide high … with Microsoft Office 365 applications, including Outlook, Teams, and SharePoint. Utilise remote desktop tools to assist users with offsite or remote support needs. Log, track, and resolve incidents and service requests using the IT ticketing system. Escalate unresolved issues to 2nd/3rd line support when necessary. Assist with onboarding and offboarding processes, including setting up hardware and accounts. … common desktop applications. Basic understanding of network concepts such as DNS, DHCP, and IP addressing. Proficient in using remote support tools. Experience with IT ticketing systems. Excellent communication and customer service skills. Logical problem solving mindset and ability to work under pressure. Ability to manage time effectively and prioritise support tickets. Desirable: Exposure to MacOS Android & IOS experience More ❯