2 of 2 Customer Service Jobs in North Lanarkshire

Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers. We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it … to respond to and work through the support cases logged into the technical 1st line support queue in priority order and work with the customer to resolve their issues. Key Responsibilities Take 14 cases per day. This figure will fluctuate dependent on the number of incoming cases. Communicate with … the customer in a warm, friendly and professional manner. Monitor the queue and the SLA response times taking cases before the SLA expires. Manage cases within your queue and update at the end of each week, with a maximum of 10 cases still open (where possible) Keep notes current More ❯

Helpdesk Administrator - Facilities Provider - North Lanarkshire - Salary £27,000 CBW has an exciting opportunity to work for an established FM service provider situated in North Lanarkshire.The successful candidate will have a proven track record in Facilities Management with an administration/helpdesk role. Your duties will include all aspects … procedures to enable the department to add value to the Contract Requirements: Previous Facilities & MaintenanceHelpdeskexperience would be ideal Excellent and professional telephone manner Excellent customer service skills Time Management The capacity to think ahead, plan and prioritise own workload The ability to work under pressure and meet deadlines More ❯