6 of 6 Customer Service Jobs in Colchester

IT Senior Service Desk AnalystLocation: Colchester (Office-based) £25,500 REED Technology are looking for a proactive and technically skilled Senior Service Desk Analyst to join a fast-paced IT team supporting a nationwide network. This role is ideal for someone who thrives in a customer-focused environment, enjoys mentoring others, and is passionate about resolving technical … Line Analysts, and contributing to the continuous improvement of IT services. This is a hands-on role with leadership responsibilities, offering the opportunity to make a real impact on service delivery. Key Responsibilities Deliver 2nd Line IT and Telecoms support across the organisation, ensuring SLA compliance. Mentor and coach 1st Line Service Desk team members, supporting their development … and maintaining training records. Lead by example in call handling, ticket resolution, and service desk operations. Analyse trends in recurring issues and implement long-term solutions. Provide 1st Line support coverage during staff shortages or peak demand. Manage escalated tickets from internal teams and external vendors. Assist with reporting, project delivery, and administrative tasks. Support and improve the ITSM More ❯

an area within a 2 hour radius of the advertised location. Responsibilities: Providing 2nd line Parking Equipment support both remotely and on-site, independently or with NCP Operations, Technology Service Desk colleagues, or third-party Service Engineers. Troubleshooting and diagnosing equipment and process failures, determining root cause, and implementing remedies. Reviewing and contributing to maintenance plans and workflow … serving as a repair coordinator for turnarounds/PPMs. Conducting post-maintenance monitoring to ensure repairs and changes are effective and of quality. Advising NCP Operations and Technology Service Desk on the best use and practice of equipment to enable efficient operation of parking equipment to reduce downtime. Creating and maintaining standard support documentation to cover parking equipment operation … when required by the business and agreed with management. Competency in Parking Equipment (Nice to have), Microsoft Office and Windows OS, and a working knowledge of computer networking. Exceptional customer service skills, the ability to think logically, and enjoy problem-solving. The ideal candidate for this position will have a solid technical background in parking equipment support, the More ❯

administration. Solid understanding of networking - TCP/IP, routers, switches, Wi-Fi configuration. Hands-on experience with device builds, troubleshooting, and deployment projects. Excellent communication skills and a strong customer service focus. Flexible, proactive approach to travel and working hours. Full clean UK driving licence required. What's on Offer All travel expenses covered Opportunity to work on More ❯

administration. Solid understanding of networking - TCP/IP, routers, switches, Wi-Fi configuration. Hands-on experience with device builds, troubleshooting, and deployment projects. Excellent communication skills and a strong customer service focus. Flexible, proactive approach to travel and working hours. Full clean UK driving licence required. What's on Offer All travel expenses covered Opportunity to work on More ❯

responsible for the installation of new lottery terminals across nearly 50,000 retailers nationwide. They are looking for multiple people across the UK to join them as a Field Service Installation Engineer on a fixed term contract but will likely extend or possibly become permanent Role Overview: Location: Various locations across the UK (list below) Contract: Initially a fixed … card. Key Responsibilities: Remove old terminal and then install lottery terminals at retailers within your assigned postcode area Ensure all installations are completed to the highest standards Provide excellent customer service and resolve any installation issues that may arise Locations we are hiring for: Guildford, Reading, Winchester, Redhill, Brighton, Tunbridge, Sheffield, Dundee, Aberdeen, Southend-on-Sea, Chelmsford, Luton More ❯

keen analytical mindset and the ability to communicate complex financial information effectively. About the Company: Our client is a specialist provider renowned for its bespoke insurance products and exceptional customer service. With over 20 years of experience, they are committed to delivering high-quality solutions and fostering strong relationships within the industry. Flexibility and innovation are at the heart More ❯