4 of 4 Customer Service Jobs in County Armagh

Join to apply for the Service Desk Analyst role at Pilgrim's Europe . As part of the 24/7 European IT Service Desk team, you will work across a broad range of technologies and liaise with multiple areas of the business to support our European environment. Customer service is your passion, with a hunger … for learning and personal development. This role is part of the newly created IT Infrastructure and Operations team within the Pilgrims Shared Services Centre. As a Service Desk Analyst, you will support colleagues in delivering exemplary customer service and managing incidents and service requests. Your responsibilities include customer support and incident response, following approved processes … like incident management and request fulfillment to ensure high service levels. Part-Time Hours (Covering the following pattern): Monday to Wednesday: 08:00am - 12:00pm Friday: 11:59pm - 08:00am Key Responsibilities: Handle all incidents and requests via telephone, email, self-service, and walk-ups within Service Level Agreements (SLAs). Manage the Service Desk Queue More ❯

and updating data across internal systems and databases. Assist with planning and scheduling documentation for internal teams and external contractors. Monitor and update records related to ongoing tasks and service requests to ensure compliance with performance targets and KPIs. Support customer service reporting by logging feedback, tracking issues, and compiling data for review. Contribute to process improvements More ❯

Interested? Join us and make a difference to the place you call home. A bit about you Upbeat, independent and self-motivated Organised, punctual and ready to deliver great customer service Think of yourself as a people-person and a friendly face in the community Happy walking for long periods and working outside in any weather Has a … to your working hours if part time) Paid overtime, with an enhanced rate of x1.25 for more than 40 hours a week 22.5 days holiday, rising with length of service (adjusted to your working hours if part time) and the option to buy extra leave each year Full uniform provided Company pension scheme with competitive contribution rates Lots of More ❯

Interested? Join us and make a difference to the place you call home. A bit about you • Upbeat, independent and self-motivated • Organised, punctual and ready to deliver great customer service • Think of yourself as a people-person and a friendly face in the community • Happy walking for long periods and working outside in any weather • Has a … to your working hours if part time) • Paid overtime, with an enhanced rate of x1.25 for more than 40 hours a week • 22.5 days holiday, rising with length of service (adjusted to your working hours if part time) and the option to buy extra leave each year • Full uniform provided • Company pension scheme with competitive contribution rates • Lots of More ❯