3 of 3 Customer Service Jobs in County Tyrone

At JA we're offering a Customer Support Apprenticeship that give the apprentice a change to build real skills, gain experience, grow confidence from day one. We're a tech company, all about building software for the contractor payroll and accountancy market. You'll join a supportive team learning … how to handle customer queries, solve problems. Role As a Customer Support Apprentice at JA, you'll spend your week helping clients get the most out of our payroll, accounts and CRM software. Most of your time will be spent responding to support emails and taking phone calls … over teams/zoomplatforms. Topics covered include: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your roles and responsibilities Customer experience Product and service knowledge Interpersonal skills Communication Dealing with customer conflict and challenge More training information Level 3 Customer Service More ❯

projects to prevent claims for delays. Provide basic calculations for products, consulting the Structural Engineering team when needed. Answer technical queries promptly with high customer service standards. Attend office and site visits to develop relationships and resolve technical issues, providing reports afterward. Uphold a customer-first service culture. Develop and maintain client relationships, with regular communication. Record and monitor customer service issues, including additional costs incurred. Coach customers and conduct product presentations and training sessions. Support colleagues in exceeding targets and meet KPIs. Perform other tasks as required by market and business conditions. Key More ❯

options, with flexibility when needed. Company-wide rewards scheme and generous annual bonus structure. Additional perks including birthday leave, health insurance, and death-in-service cover. Join a company that truly invests in your development — training provided and encouraged. Key Responsibilities: Installing and configuring hardware/software on-site … managing Microsoft 365, Azure, Intune, SharePoint, and other cloud services. Implementing and supporting cutting-edge cybersecurity tools and network security systems. Delivering first-class customer support both remotely and face-to-face. Contributing to project planning, design, and technical documentation. Key Requirements: 3+ years of experience in IT support … systems administration. Strong knowledge of Windows environments, networking, virtualization, and cloud platforms. Proven ability to install, configure, and troubleshoot cybersecurity products. Excellent communication and customer service skills. Full driving license with access to a vehicle (mileage reimbursed for site visits). This is your chance to be part More ❯