2 of 2 Customer Service Jobs in Craigavon

Join to apply for the Service Desk Analyst role at Pilgrim's Europe . As part of the 24/7 European IT Service Desk team, you will work across a broad range of technologies and liaise with multiple areas of the business to support our European environment. Customer service is your passion, with a hunger … for learning and personal development. This role is part of the newly created IT Infrastructure and Operations team within the Pilgrims Shared Services Centre. As a Service Desk Analyst, you will support colleagues in delivering exemplary customer service and managing incidents and service requests. Your responsibilities include customer support and incident response, following approved processes … like incident management and request fulfillment to ensure high service levels. Part-Time Hours (Covering the following pattern): Monday to Wednesday: 08:00am - 12:00pm Friday: 11:59pm - 08:00am Key Responsibilities: Handle all incidents and requests via telephone, email, self-service, and walk-ups within Service Level Agreements (SLAs). Manage the Service Desk Queue More ❯

and updating data across internal systems and databases. Assist with planning and scheduling documentation for internal teams and external contractors. Monitor and update records related to ongoing tasks and service requests to ensure compliance with performance targets and KPIs. Support customer service reporting by logging feedback, tracking issues, and compiling data for review. Contribute to process improvements More ❯