1st Line Support Advisor
- Hiring Organisation
- Tio Talent Ltd
- Location
- Crawley, West Sussex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £28,000 per annum
Line Support Advisor to join a growing and dynamic team based in Crawley. This is an excellent opportunity for someone with strong customer service skills and an interest in technology to develop a career in IT and telecommunications support. As a 1st Line Support Advisor, you will … escalation. Key Responsibilities Act as the first point of contact for customers via phone, email, and other channels Provide a professional, friendly, and customer-focused service at all times Accurately log, categorise, and prioritise incoming support requests Diagnose and resolve basic technical issues (broadband, VoIP, hosted telephony, network ...