crawley, west sussex, south east england, united kingdom Hybrid / WFH Options
ACS Executive Search & Coaching
We're Hiring: CustomerService Manager (CSM) | Service Desk Leadership | Customer Experience Focused Are you a driven and experienced CustomerService Manager looking to lead and inspire high-performing support teams? Do you thrive in fast-paced, customer-focused environments? We’re looking for a proactive, quality-focused CustomerService Manager … CSM) to oversee a dynamic Service Desk operation and elevate our customer support offering. Location: [Insert Location or Remote/Hybrid] Type: [Full-time/Permanent/Contract] About the Role As CustomerService Manager, you will be responsible for leading both the Customer Care and Technical Support teams. Your mission? To deliver service excellence, exceed SLAs, and ensure every customer interaction is a positive one. You’ll act as a key escalation point, manage direct reports (Customer Care Team Leader and Technical Support Team Leader), and be the driving force behind continuous improvement, quality assurance, and a culture of collaboration and accountability. Key Responsibilities Customer Support & Experience Lead and More ❯
Line Support Engineer to join a tight-knit IT team based in Crawley. You’ll provide technical support across Microsoft technologies, ensuring smooth day-to-day operations and great customer service. Key responsibilities: Deliver 2nd line support for desktops, laptops, and mobile devices Administer Microsoft 365, Active Directory, and Intune Troubleshoot hardware, software, and network issues Manage incidents and … service requests Assist with upgrades, patching, and documentation What we’re looking for: Proven 2nd line support experience Strong knowledge of Microsoft 365, AD, and Intune Good understanding of Windows 10/11 and basic networking Clear communicator and team player with a proactive approach This is a great opportunity to join a collaborative IT team, develop your skills More ❯
Crawley, Sussex, United Kingdom Hybrid / WFH Options
Sky
ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯
Crawley, Sussex, United Kingdom Hybrid / WFH Options
Sky
ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯
Crawley, Sussex, United Kingdom Hybrid / WFH Options
Sky
ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯
Crawley, Sussex, United Kingdom Hybrid / WFH Options
Sky
ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯
Crawley, Sussex, United Kingdom Hybrid / WFH Options
Sky
ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯
Crawley, Sussex, United Kingdom Hybrid / WFH Options
Sky
ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's More ❯