Customer Service Jobs in Crawley

Customer Service
West Sussex > Crawley

The following table provides summary statistics for permanent job vacancies advertised in Crawley with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 23 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 24 28 41
Rank change year-on-year +4 +13 +8
Permanent jobs citing Customer Service 12 15 15
As % of all permanent jobs advertised in Crawley 6.19% 5.93% 4.12%
As % of the Processes & Methodologies category 6.78% 6.07% 4.40%
Number of salaries quoted 8 5 4
10th Percentile £37,425 £34,900 -
25th Percentile £48,375 £43,750 £26,000
Median annual salary (50th Percentile) £91,250 £47,500 £27,000
Median % change year-on-year +92.11% +75.93% -36.47%
75th Percentile £132,500 £53,750 £28,188
90th Percentile £140,000 £57,500 £28,525
West Sussex median annual salary £34,000 £55,000 £33,500
% change year-on-year -38.18% +64.18% -29.47%

All Process and Methodology Skills
Crawley

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Crawley with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 177 247 341
As % of all permanent jobs advertised in Crawley 91.24% 97.63% 93.68%
Number of salaries quoted 91 112 214
10th Percentile £28,500 £41,250 £37,000
25th Percentile £43,750 £47,500 £41,500
Median annual salary (50th Percentile) £55,000 £62,500 £55,000
Median % change year-on-year -12.00% +13.64% -
75th Percentile £67,500 £68,750 £73,750
90th Percentile £72,500 £87,250 £92,500
West Sussex median annual salary £55,000 £55,000 £55,000
% change year-on-year - - +10.00%

Customer Service
Job Vacancy Trend in Crawley

Job postings citing Customer Service as a proportion of all IT jobs advertised in Crawley.

Job vacancy trend for Customer Service in Crawley

Customer Service
Salary Trend in Crawley

3-month moving average salary quoted in jobs citing Customer Service in Crawley.

Salary trend for Customer Service in Crawley

Customer Service
Salary Histogram in Crawley

Salary distribution for jobs citing Customer Service in Crawley over the 6 months to 23 May 2024.

Salary histogram for Customer Service in Crawley

Customer Service
Co-occurring Skills and Capabilities in Crawley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (33.33%) Microsoft Excel
1 4 (33.33%) Microsoft PowerPoint
2 1 (8.33%) Microsoft Office
Business Applications
1 3 (25.00%) NetSuite
Cloud Services
1 2 (16.67%) Microsoft 365
Communications & Networking
1 2 (16.67%) VPN
General
1 6 (50.00%) Analytical Skills
1 6 (50.00%) Finance
2 3 (25.00%) Back Office
2 3 (25.00%) Billing
2 3 (25.00%) Social Skills
2 3 (25.00%) Telecoms
3 2 (16.67%) Manufacturing
4 1 (8.33%) Electronics
4 1 (8.33%) Games
4 1 (8.33%) German Language
4 1 (8.33%) Legal
4 1 (8.33%) Retail
Job Titles
1 5 (41.67%) Senior
2 3 (25.00%) Administrator
2 3 (25.00%) IT Support
3 2 (16.67%) Analyst
3 2 (16.67%) Chief Technology Officer
3 2 (16.67%) Head of Development
3 2 (16.67%) IT Analyst
3 2 (16.67%) IT Support Analyst
3 2 (16.67%) Senior Analyst
3 2 (16.67%) Senior IT Support
3 2 (16.67%) Senior IT Support Analyst
3 2 (16.67%) Senior Support Analyst
3 2 (16.67%) Support Analyst
4 1 (8.33%) Cybersecurity Manager
4 1 (8.33%) IT Support Specialist
4 1 (8.33%) Operational Security Manager
4 1 (8.33%) Operations Manager
4 1 (8.33%) Security Manager
4 1 (8.33%) Security Operations Manager
4 1 (8.33%) Support Specialist
Libraries, Frameworks & Software Standards
1 4 (33.33%) .NET
Miscellaneous
1 1 (8.33%) Cyber Defence
1 1 (8.33%) Cyber Threat
1 1 (8.33%) Cyberattack
1 1 (8.33%) Management Information System
1 1 (8.33%) Operational Technology
1 1 (8.33%) SCADA
1 1 (8.33%) Team-Oriented Environment
Operating Systems
1 2 (16.67%) Windows
Processes & Methodologies
1 4 (33.33%) Analytical Thinking
1 4 (33.33%) Customer Experience
1 4 (33.33%) IT Strategy
1 4 (33.33%) Roadmaps
1 4 (33.33%) Technical Leadership
1 4 (33.33%) Technology Roadmap
2 3 (25.00%) Change Management
2 3 (25.00%) CRM
2 3 (25.00%) Data Entry
3 2 (16.67%) Agile
3 2 (16.67%) Application Virtualisation
3 2 (16.67%) Business Case
3 2 (16.67%) Change Control
3 2 (16.67%) Continuous Improvement
3 2 (16.67%) ITIL
3 2 (16.67%) Problem Management
3 2 (16.67%) Project Management
3 2 (16.67%) Service Management
4 1 (8.33%) MITRE ATT&CK
4 1 (8.33%) SOAR
Programming Languages
1 4 (33.33%) C#
1 4 (33.33%) PHP
2 1 (8.33%) SQL
Qualifications
1 2 (16.67%) Degree
2 1 (8.33%) CASP
2 1 (8.33%) CISSP
2 1 (8.33%) GCIA
2 1 (8.33%) GCIH
2 1 (8.33%) GIAC
Quality Assurance & Compliance
1 1 (8.33%) GDPR
1 1 (8.33%) GRC
1 1 (8.33%) ISO/IEC 27001
1 1 (8.33%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
1 1 (8.33%) NCSC
System Software
1 1 (8.33%) Active Directory
Systems Management
1 2 (16.67%) SCCM
2 1 (8.33%) QRadar
Vendors
1 2 (16.67%) Bloomberg
1 2 (16.67%) Dell
1 2 (16.67%) HP
2 1 (8.33%) Citrix
2 1 (8.33%) Darktrace
2 1 (8.33%) Microsoft